April 28, 2025

Timothy Swords - Executive Coach and Certified Mindfulness Teacher

Timothy Swords - Executive Coach and Certified Mindfulness Teacher

Timothy Swords-executive coach, certified mindfulness teacher, principal of Mindful Leadership Executive Coaching.
With decades as a financial services executive, CFO & management consultant with rigorous mindfulness training - incl. 2,000+ hours...

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Timothy Swords-executive coach, certified mindfulness teacher, principal of Mindful Leadership Executive Coaching.
With decades as a financial services executive, CFO & management consultant with rigorous mindfulness training - incl. 2,000+ hours of meditation practice & study under world renowned teachers - he delivers a values-driven approach enabling executives, business owners & senior leaders to cultivate self-awareness, emotional resilience, & authenticity to lead with clarity & purpose.

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WEBVTT

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The topics and opinions expressed in the following show are

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solely those of the hosts and their guests, and not

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those of W FOURCY Radio. It's employees are affiliates. We

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be directed to those show hosts. Thank you for choosing

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W FOURCY Radio.

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Churchill said, those who fail to learn from history are

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condemned to repeat it. Kevin Helenan believes that certainly applies

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to business. Welcome to Winning Business Radio here at W

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four CY Radio. That's W four cy dot com and

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now your host, Kevin Helena.

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Thanks everybody for joining again today. I am Kevin Hallanan

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and welcome back to Winning Business TV and Radio on

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W four cy dot com. We're streaming live on Talk

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four tv dot com. In addition, we're on Facebook, and

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that's live on Facebook at Winning Business Radio. And after

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the live show, you're going to see us on all

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those platforms where you get your favorite podcasts. YouTube, iHeartRadio, Spotify, Apple,

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et cetera, et cetera. The mission of Winning Business radio

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and TV, as regular viewers and listeners know, is to

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offer insights and advice, to help people avoid the mistakes

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of others, to learn best practices, the how tos, the

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what to's, the what not tos, and to be challenged,

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and I believe, hopefully to be inspired by the successes

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of others. Those are consultants, coaches, advisors, authors, founders and

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owners and entrepreneurs, people with expertise. But interestingly, every virtual

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excuse me, virtually every successful person I've ever talked to

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has had some form of failure in their lives and careers.

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So while we all have to get our knee skin

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once in a while, I say it every week. I'm

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driven to keep those scrapes from needing major surgery. Let's

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endeavor to learn from history so we don't repeat it.

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I've spent the better part of my career equipping businesses

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to grow from solopreneurs to small and medium sized companies

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all the way up to the fortune fifty. I've seen

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some of those companies win into varying degrees. I've seen

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some fail I've had the opportunity to rub elbows with

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some of the highest performing people around and with some

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who probably should have found other professions. In my own businesses,

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I've had lots of success, but some failures too, and

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I like to think I've learned a lot from those experiences.

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So yeah, you'll hear from me my opinions and insights,

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but more importantly, you're going to hear from experts, coaches, advisors, etc.

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And today is no exception. Timothy Sword's executive coach, certified

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mindfulness teacher, and principle of Mindful Leadership Executive Coaching.

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Here's his bio.

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Timothy recently transitioned his consultant practice to a new mindfulness

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meditation practice. As of twenty twenty four, Timothy is an

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executive coach and certified mindfulness teacher as principal of Hello

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Mindful Leadership Executive Coaching. He utilizes his decades of experience

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as a financial services executive CFO and management consultant with

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rigorous mindfulness training, including more than two thousand hours of

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meditation practice and study under world renowned teachers including Jack Cornfield,

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Sharon Salzburg, Joe cabot Zen, and Trudy Goodman. The end

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result is a bespoke, values driven approach that enables executives,

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business owners, and senior leaders to cultivate a self awareness,

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emotional resilience, and authenticity to lead with clarity and purpose.

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Working in person and virtually, Timothy has worked with clients

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in the San Francisco Bay area, as well as with

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executives in Boston, Chicago, Houston, New York, and Phoenix. Drawing

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on his experience as a senior executive with Fidelity Investments, PwC, AN, MUFG,

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Union Bank, and consultants to clients including Merck Lam Research

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in Cisco, he combines traditional corporate executive coaching methodologies with

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scientifically proven mindfulness practice. This highly effective approach helps clients

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navigate the complexities of leadership with greater clarity, confidence, and purpose.

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Beyond teaching mindfulness meditations and techniques, Timothy touts the science

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behind mindfulness and mindfulness practice and helping practitioners make lasting

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change both behaviorally in this and in the both behaviorally

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excuse me, and in the psychology of one's brain. That

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science is backed up and we'll hear about it by

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researchers at Harvard Medical School, Mass General Hospital, and numerous

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other institutions. Timothy holds a BS in Accounting from Boston College,

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a Harvard MBA, and a graduate certificate in Executive Coaching

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from William James University. Timothy, Welcome to Winning Business Radio.

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Thank you, Kevin. Great to be here.

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Yeah, it's good to have you. I appreciate it. I

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know that you're busy and appreciate you taking some time up.

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So a little bit of background. Where'd you grow up?

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I grew up on Long Island, about forty five minute

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Shane Rye from Manhattan, Okay.

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And what was it like to grow up there? Was

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it rural? Was it city?

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Was it suburb I'm definitely a suburban boy. It was

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definitely suburbia. It was fantastic growing up there. It was

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about a fifteen minute drive from the Atlantic Ocean. So

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swimming and surfing, which is kind of where my little

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logo is derived from. You can't stop the waves, but

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it can be enjoyed to surf them. And you know,

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if you know how to surf the emotions of your

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own mind. That's right. We'll get into that a little

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bit now. Growing up there was great. It was a

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very well resourced public school system. I went to so

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you know, I ran track, I played soccer. I played

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the French horn. You got all the uniforms.

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Nice, nice.

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I played trumpet and played. I played one year of football,

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but I played the trumpet. That was second grade. I

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think I still play all right. From there, though, you

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made your way to Boston to attend Boston College. What

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was behind that decision?

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Well, I had wanted to study accounting, study business. I

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had studied a little bit of it before going there.

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And I was the first one, at least on my

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father's side of family, which is the side of family

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and do the best. No one had been in business

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for generations. They were ministers and missionaries, maures and so forth.

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And when I started sing accounting, it was like this

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window into the business world. I had started working when

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I was twelve to start saving money for college, and wow,

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so I started running my own little business as a kid.

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But what was the business.

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Well, I had a paper route, I had a I

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worked at a beach club doing things like that. But

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I also wanted a liberal arts education. So that's how

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I got to Boston College.

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And the timing is probably doesn't worry as much, But

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when did you get your MBM.

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Why did you decide to go do that? Yeah?

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Gotcha. Yeah. So I I was at I graduate BC,

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I went into a national CPA firm. I was auditing

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banks mostly, and it just wasn't you know, that interesting

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to me?

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Yeah.

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So I was think going back to school for psychology actually,

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and some friends of mine heard about this and they said, well,

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you know, while you're playing a graduate school, maybe you

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could do our accounting and bookkeeping and so forth. And

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I was like, I like a degree of bust college

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and accounting. I don't about book keeping. But I talked

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to some of their mentors, their CPA and another guy

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who was the president of a pretty well established consulting firm,

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and the oh, you could really learn something. You know,

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business is kind of is doing well. So I went

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to work for this little startup and that was making

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transparent rainbows. That was their biggest job. And one thing

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led to the next. We grew really fast. We were

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actually became an ink fast. This growing up your company

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and I kind of grew into being the CEO and

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CFO in my twenties and we got to a certain

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point of growing this business. We had no idea what

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we were doing well. Organizationally, you know, product wise, we

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were great. Sales we were great, and so we hired

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a consultant and this guy helped us make so much

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change in a few months that I was really inspired

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by that, and that's what I want to do. So

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that's so I went to business school.

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I had a little similar experience in that I'd seen

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consultants at work and I'm thinking, well, these guys get

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paid pretty well. I know they work hard, they're really smart,

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but they you know, they're well respected, and very early on,

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you know, I thought I didn't think it would ever happen,

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but I thought, geez, I'd like to do that, and it,

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you know, eventually did.

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But I get you.

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I get you totally all right from the NBA experience.

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So I always like to ask, and I'll ask this

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a few times, what was your most important lesson learned

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from your MBA education?

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Well, it was an interesting education. So I've been in

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this tiny little business. Yeah, and uh, suddenly I was

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with you know, really like very high high performers and

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investment banking, which honestly, I didn't even know what that was.

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That's when you invest in a bank, right right.

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Exactly, And so you know that was a bit of

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a humbling experience, you know, being with high performers, a

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lot from IVY League, which wasn't really my background, you know,

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and uh so it was a great uh learning about

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like how big corporations work, honestly because hard bhiscal it's

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a big class, a class. Oh, it's just being there.

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It's like being a large.

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Corporation with a lot of other high performers. As you said,

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all right, so just a little bit of a walk

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through career just because I've got a couple of questions.

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PwC large consultancy. You sold and led delivery of organizational development,

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it says, talk a bit about what you took away

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from that experience. Again, PwC is like one of the

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you know, arguably top three call it what you want

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in consultancy, but really smart, really smart people, good performers.

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What would you say about that experience?

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Yeah, so I did a number of things there. I

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started in the strategy strategic planning group and the business

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process re engineering, so you know, helping companies become more efficient.

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Then of course you need to you know, it's part

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of implementing those things. You need to be able to

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understand organizational design and development, and I actually learned how

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to write it there.

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Oh interesting, interesting, Yeah.

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We actually hired a woman, Barbara Minto. I still remember.

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She was the first female professional employee at Mackenzy Wow.

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And she actually developed their writing and how to present,

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how to write for presentations. And it was a great,

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great learning actually, And because what we would do is

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strategy consults in particular, we'd go out for like three

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months and just do all this research. We would have

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so much data and then we would have to distill

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it down for presentation for the executives of the client.

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It's honestly, at first I didn't even know where to start.

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And imagine she taught this method of like what are

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your top seven messages? Right, and then I kind of

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learned to like trust my gut, like just write out

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like what you thought the executives needed to hear in

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seven bullets. And it actually cut through so much of

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like going through all the materials and thinking where do

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we start of them? So I just start at the

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simplest high level because you could always fill in the details, right,

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and we had tons of details. We had tons of data,

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tons of anecdotes, you know, tons of charts, but so

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it really helped me sort of trust my gut about, oh,

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I know what the story is. I've been immersing the

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data for three months. I don't need to try to

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share it all at once. There's a lot of sequence,

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and it was a great way to work with the

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team too, because you know, we'd all have different somewhere,

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different perspectives, and so we could get in a room

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and sort of debate what that storyline was. Then once

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that was agreed upon, then we could kind of delegate. Okay,

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you do you know the first part of the deck

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you did the ability of the underwork.

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Were those presentations led by an executive? Were they led

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by the team.

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So in the consulting world, it's kind of an interesting arrangement.

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It's it's a fairly merit it's mostly a meritocracy, so

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that pretty much while you're putting these materials together, any voice,

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no matter what level, is welcome to be heard. But

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then when you go to the client, you know, typically

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the senior partner leads off intro and then who's ever

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running the project they lead the presentation. Usually that's how

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it goes because you know the data, the partner knows

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the highlights.

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Right, let's see, do you want to touch on CSC

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index or palladium. I do want to get to fidelity,

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But do you want to touch on either of those

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maybe some key lessons?

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Yeah, sure. So while I was still it was actually

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the Cooper's side of PwC. Prior to Man, I had

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started in strategy, as I said Kevin, and you know,

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the Japanese were kind of kicking our butts with total

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quality and actually coming up with high quality products at

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a lower costs. And so a lot of the work

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switched to helping organizations catch up, if you will, and

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really be able to satisfy their customers better but out

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of lower costs. So Cooper's had really been leading the

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way in that area in their manufacturing practice. These guys

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had gone to Japan and seeing what they were doing

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at Toyota and Honda and so forth, and I worked

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with them on some strategy projects that they became implementation

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projects at big companies like AT and T. And then

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I actually led an effort to translate those learnings to

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white collar environments. So I did some of the first

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business re engineering projects for the mutual fund industry. Actually

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the back offices of Putnam Mutual Funds, Failing Investments, an

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ad agency that was really fascinating in Detroit. One of

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their clients was Chevrolet, which they'd had before General Motors existed,

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so this was like one hundred year customer potential. But

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they also had smaller clients and they didn't quite understand

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why the approach with Chevy wasn't working, you know, with

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other clients. And so, you know, I had a blast

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like applying those kind of principles to these white collar,

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more service oriented environments. And they did things like literally

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like knockdown walls, you know, so people could all work

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together and things like that. It's very fun. So doing

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that work, I got recruited to CSC Index because they

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were really the pioneer in business process or engineering that

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Michael Hammer, you know, worked with them. He wrote the

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original articles and our Business Review and for MIT Review

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and so forth. New York Times. I landed New York

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Times as a client for them for the New York office,

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and then I got recruited to it was then called

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it was part of before it was acquired by Palladium.

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It was the Balance Scorecard Collaborative was one of their

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names that they ran under and these were the guys

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who really had invented the balance scorecard concept. So Kaplan

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and the Heart Business School of Norton, who was really

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kind of a groundbreaker and originally like one of the

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first IT strategy guys, and they had come up with

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this concept because on that kind of re engineer when

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re engineering was the rage, you know, people who were

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gathering all this operational data, they kind of didn't know

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what to do with all of it. And so Kaplin

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norm put together this concept which on the faces it's

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fairly simple, which is, if you want to get great

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financial results, you need to get satisfy your customers. If

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you want to satisfy your customers, you need processes that

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work really well. If you want processes that work really well,

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need the people with the right skills as to the

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right information. Well, that concept, if you then say okay,

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what are the goals for those four areas and then

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how are we going to measure success, turn out to

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be hugely powerful for a successful strategy execution. So, for example,

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one of their early clients was Mobile Oil and they

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helped Mobile Oil swing from a negative cash flow of

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a half billion dollars to a positive cash flow of

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a half billion to agow in two years.

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Two years.

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Yeah, now they had a new strategy and so forth,

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but this is what drove the implementation of it. So

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I use those I learned those principles with Kaplin and

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Norton and applied them in other industries.

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All right, we're going to take our first break right here.

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We'll be back everybody with Timothy Swartz in about one minute.

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presenting exciting topics and expert guests with one goal in

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mind to help you succeed in business. Here once again,

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it's Kevin Helene.

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We are back with Timothy Sword.

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Uh, and I'm going to ask you, so, while you're

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doing this, while you're you're working in corporate world, were

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you starting to identify some of the areas that need

325
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the work that you're doing now? I mean, did you

326
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see any of that.

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At that time?

328
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What do you mean by mindfulness, you know, executive development,

329
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et cetera.

330
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Yeah, great question. Yeah, thanks, so, yeah, of course, you know,

331
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I had We hadn't really talked about this, but I started.

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I taught myself how to meditate from a book when

333
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I was fifteen years old.

334
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I was going to ask that that's interesting.

335
00:19:39.720 --> 00:19:46.200
Yeah, because despite being smart, or maybe somewhat because I

336
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was too cocky, I had done okay in school without

337
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studying that hard. But that didn't really work in math class,

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and I was a very avid reader. So I had

339
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somehow tripped across the thing called meditation that you could

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do to calm your mind and feel less anxious. And

341
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so I started practicing that literally in math class, like breathing.

342
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I literally breathed my way through tenth grade math. And

343
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I also did other things, you know, I went for

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extra help, you know, studied at night things like that,

345
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but it was super helpful. And then later in early college,

346
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I started doing trendsidental meditation every day twice a day

347
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for twenty minutes. And it was really amazed at like

348
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the states of mind you could.

349
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And you were in Boston. You weren't even in San

350
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Francisco at the time.

351
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Yeah. Actually, yeah, well in New York I grew up.

352
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There was a little humor there.

353
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Yeah, no, it's really true. And so I can talk

354
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more about that if you want to. We can talk

355
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about that later.

356
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Yeah, we'll add that in in just a few minutes.

357
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Great, But yeah, what happened was after I was spent

358
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six years at Fideli Investments leading business transformation projects, was

359
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at a strategy for their broker's division, which is all

360
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their retail distribution plus back office platforms for retail brokers

361
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like that are at banks and so forth. Then I

362
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went out on my own and I was mostly I

363
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was doing consulting, mostly focused on strategy execution, as I

364
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was talking about a little bit earlier, but I was

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working really like shoulders shoulder with the leadership teams, showing

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them how to create strategy figure out strategy, show them

367
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how to execute. So they really owned it. I wasn't

368
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going off and doing researchs and coming back with a

369
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study that.

370
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Might have noticed I noticed you started that in three ish. Yeah,

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and Union Bank comes after that, right, right, right?

372
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Yeah? Yeah.

373
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So while I was working with these leaders, they then

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started to ask me to coach them, and I kind

375
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of sort of knew what that was, but not really.

376
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So that's when I went to school at night for

377
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two years at a graduate school of psychology, well in

378
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James University, Yeah, then called the Massachusetts Professional School Psychology.

379
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Actually, yeah, right, I'm familiar with it.

380
00:22:16.680 --> 00:22:21.079
A great Yeah. So mostly they graduated PhDs in sids,

381
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but they had started this executive coaching program, so really

382
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grounded in, you know, a pretty rigorous approach, seeing a

383
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lot of three sixty assessments and other kinds of assessments

384
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that have real data on people's behavior and how they're

385
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being perceived versus how they're perceiving themselves. So yeah, I

386
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certainly started to see that in the people I was

387
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working with.

388
00:22:43.039 --> 00:22:45.880
When and why not? When? When was.

389
00:22:47.920 --> 00:22:51.279
All right, so talk about your consulting practice, and then

390
00:22:51.319 --> 00:22:53.720
I'm going to ask you when and why you you

391
00:22:54.319 --> 00:22:57.640
started transition to mindfulness, to a mindfulness practice.

392
00:22:57.680 --> 00:23:00.960
Talk about the work that you did at T short, gotcha.

393
00:23:01.599 --> 00:23:04.359
Yeah, So I was doing a lot of strategy execution

394
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work and this range the clients range from like little

395
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tiny nonprofits you never heard of, to literally like the

396
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Global fifty you know of goals Land Research, which makes

397
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the equipment and make chips like intell right would be

398
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there in the video review.

399
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So these would be executives, senior leaders, maybe up and

400
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coming leaders and managers.

401
00:23:26.960 --> 00:23:29.599
That's right. Yeah, So I was doing well when I

402
00:23:29.599 --> 00:23:32.039
was doing the strategy chution work that was with the

403
00:23:32.119 --> 00:23:38.160
leadership team either a company or a division. And I

404
00:23:38.200 --> 00:23:41.279
was certified as a coach by then, so I was

405
00:23:41.279 --> 00:23:48.640
also doing coaching and so I did that kind of doing,

406
00:23:49.000 --> 00:23:54.160
having my feet in both the consulting and the coaching camps,

407
00:23:54.200 --> 00:23:57.680
if you will. And then about fifteen years ago, people

408
00:23:57.680 --> 00:24:00.960
started to ask me to teach mindfulness classes in corporate settings,

409
00:24:01.000 --> 00:24:02.799
Like they heard I was doing this thing and they

410
00:24:02.799 --> 00:24:07.519
were curious about it, and it was becoming more in

411
00:24:07.559 --> 00:24:09.880
the press.

412
00:24:10.759 --> 00:24:10.960
Yeah.

413
00:24:11.000 --> 00:24:13.039
I mean when you first, at least my experience, when

414
00:24:13.079 --> 00:24:15.000
you first hear it seems kind of out there. But

415
00:24:15.039 --> 00:24:17.519
then when you start to understand it. That's why I

416
00:24:17.559 --> 00:24:20.279
want to have you on. When people start to understand it, it

417
00:24:20.240 --> 00:24:22.119
really is so beneficial.

418
00:24:22.960 --> 00:24:25.440
Yeah, no, I mean just to jump to the present

419
00:24:25.440 --> 00:24:27.519
for a second. So there was an article recently in

420
00:24:27.559 --> 00:24:32.160
the Harvard Business Review, just like the bastion of capitalist media.

421
00:24:32.279 --> 00:24:37.880
Right on the title was something like self awareness is

422
00:24:37.920 --> 00:24:42.440
more important to a CEO's success in running his company

423
00:24:42.599 --> 00:24:45.640
or her company than an NBA. And this was a

424
00:24:45.759 --> 00:24:55.160
research base article. And so, my, you know, and why

425
00:24:55.200 --> 00:24:58.079
is that true? So self awareness is like the foundation

426
00:24:58.200 --> 00:25:03.160
of emotional intelligence, right, and mindfulness is all about awareness,

427
00:25:03.440 --> 00:25:09.440
self awareness and awareness of how you're impacting others. Right. So,

428
00:25:09.440 --> 00:25:12.039
so I'd been practicing mindfuls a long time. It was

429
00:25:12.039 --> 00:25:14.759
born in the press. People were curious about it wasn't

430
00:25:14.839 --> 00:25:17.519
didn't sound as crazy as when I first started, like

431
00:25:18.000 --> 00:25:20.000
went off and did a ten day center treat like

432
00:25:20.079 --> 00:25:21.519
that sounds like you're out of your mind.

433
00:25:21.640 --> 00:25:25.200
Yeah, in are in Mexico or something, right, Yeah.

434
00:25:26.839 --> 00:25:29.839
So I started teaching in very corporate environments, like for

435
00:25:29.920 --> 00:25:35.880
the Young President's Organization, for the National Association of Corporate Directors,

436
00:25:35.920 --> 00:25:39.799
for the Private Directors Association, and then for nonprofits for

437
00:25:39.920 --> 00:25:45.279
asset management firms. And then when I was recruited to

438
00:25:45.359 --> 00:25:48.960
Union Bank after I moved to San Francisco, the head

439
00:25:49.000 --> 00:25:52.160
of HR and I had met and she was had

440
00:25:52.160 --> 00:25:54.279
some background of mindfulness and she asked me to help

441
00:25:54.279 --> 00:25:56.359
her roll it out across the bank. So we created

442
00:25:56.359 --> 00:25:58.599
a national program for the bank.

443
00:25:58.839 --> 00:26:01.279
All right, pause right there, let me ask what did

444
00:26:01.359 --> 00:26:05.519
she identify she did, You've probably validated it, But what

445
00:26:05.559 --> 00:26:09.200
did she identify as the needs that mindfulness would be

446
00:26:09.240 --> 00:26:09.880
the solution for?

447
00:26:10.359 --> 00:26:15.359
Right, got it? So, I mean her personal experience which

448
00:26:15.400 --> 00:26:18.519
she shared. I'm not telling any stories because she had

449
00:26:18.559 --> 00:26:21.559
breast cancer. Wow, And she went to the mail clinic

450
00:26:22.480 --> 00:26:26.920
and part of her treatment was a mindfulness based stress

451
00:26:26.920 --> 00:26:29.960
reduction program that was developed by this guy, John Cabotzen,

452
00:26:30.039 --> 00:26:31.759
who I actually know very well. Used to live down

453
00:26:31.759 --> 00:26:34.599
the street for me, I think in Massachusetts, and he

454
00:26:35.160 --> 00:26:38.920
created his program after getting his PhD in microbiology at MIT. Right,

455
00:26:38.960 --> 00:26:42.759
So he's not a wu wu kind of guy. Yeah,

456
00:26:42.920 --> 00:26:45.599
And now that program has rolled out probably hospitals all

457
00:26:45.640 --> 00:26:51.640
over the world. But so she understood that how much

458
00:26:51.720 --> 00:26:55.599
mindfulness can help your emotional health, and how your emotional

459
00:26:55.599 --> 00:27:00.119
health healths everything else. Right, And so if you're or

460
00:27:01.319 --> 00:27:05.400
an executive, there's many things you can react to in

461
00:27:05.440 --> 00:27:07.519
a day. Right, there's a lot of stresses thrown at you.

462
00:27:08.119 --> 00:27:10.319
It's internal and external, right.

463
00:27:10.279 --> 00:27:14.960
That's right, that's right, And most of the external ones

464
00:27:14.960 --> 00:27:20.720
you can't control, but you can control how you respond

465
00:27:20.720 --> 00:27:26.079
to them, and mindfulness kind of summon up the benefit.

466
00:27:26.359 --> 00:27:30.079
For one of the big benefits is that if you

467
00:27:30.119 --> 00:27:37.440
think about some external stimulus coming into your awareness and

468
00:27:37.480 --> 00:27:42.880
then at some point you respond to that, the mindfulness

469
00:27:42.920 --> 00:27:47.400
creates like an internal mental space, a bigger space of

470
00:27:47.519 --> 00:27:50.880
holding that stimulus and considering how you're going to respond

471
00:27:50.880 --> 00:27:54.920
to it. So instead of reacting, you respond if you will,

472
00:27:55.039 --> 00:28:01.119
so you can. When you react into things, it's often

473
00:28:01.160 --> 00:28:06.920
from like the fight or flight responds right, fear based

474
00:28:07.599 --> 00:28:13.359
often and you're the executive function of your brain just

475
00:28:13.480 --> 00:28:17.680
isn't like in year that much, so you're often making

476
00:28:17.920 --> 00:28:21.920
poor decisions. Like I'm sure everyone can relate to this

477
00:28:22.920 --> 00:28:25.920
in corporate America, which is, you know, have you ever

478
00:28:26.160 --> 00:28:28.920
gotten an email that you responded to and you know

479
00:28:28.960 --> 00:28:32.200
you probably copy twenty people and you do it right away,

480
00:28:32.359 --> 00:28:34.359
and you know it was irritating when you got it,

481
00:28:34.400 --> 00:28:35.960
and then you were like, oh my god, why did

482
00:28:36.000 --> 00:28:39.559
I send that email? Right? And that could either be

483
00:28:39.599 --> 00:28:41.200
a little problem or a big problem.

484
00:28:42.119 --> 00:28:45.079
I have about a thirty second pause, I use the

485
00:28:45.079 --> 00:28:47.839
outlook function to delay the sin.

486
00:28:48.200 --> 00:28:51.599
Oh nice, yeah, yeah, because that's often the old Yeah.

487
00:28:51.759 --> 00:28:56.799
Often fifteen or thirty second is all you need. So

488
00:28:56.839 --> 00:29:00.079
it helps create a bigger space for when those you

489
00:29:00.200 --> 00:29:05.039
like come in that could be upsetting. You're more calm,

490
00:29:05.079 --> 00:29:07.240
Like it's not even like you have to recover, like,

491
00:29:07.279 --> 00:29:09.759
you're just more calm to begin with. And so you're

492
00:29:09.799 --> 00:29:12.559
coming from a wiser and hopefully more compassionate place.

493
00:29:14.079 --> 00:29:17.559
All right, we're gonna take our second break, second and

494
00:29:17.599 --> 00:29:20.279
final break right now, and we will be back in

495
00:29:20.359 --> 00:29:22.640
one more minute.

496
00:29:25.400 --> 00:29:29.359
You're listening to Winning Business Radio with Kevin Helene on

497
00:29:29.640 --> 00:29:33.559
W four CY Radio. That's W four cy dot com.

498
00:29:33.759 --> 00:29:36.440
Don't go away. More helpful information is coming right up

499
00:29:36.680 --> 00:29:38.839
right here on Winning Business Radio.

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The yp dot com website is your local search engine.

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511
00:30:15.240 --> 00:30:18.079
And now back to Winning Business Radio with Kevin Helene,

512
00:30:18.279 --> 00:30:22.119
presenting exciting topics and expert guests with one goal in

513
00:30:22.240 --> 00:30:25.720
mind to help you succeed in business. Here once again

514
00:30:26.000 --> 00:30:29.359
is Kevin Helena.

515
00:30:34.759 --> 00:30:38.839
We're back with Timothy Swords of Mindful Leadership Executive Coaching.

516
00:30:39.160 --> 00:30:41.519
So you may just have but I want the audience.

517
00:30:41.519 --> 00:30:46.039
I want the audience to be clear what exactly is mindfulness?

518
00:30:47.599 --> 00:30:51.319
Mindfulness is I mean, you can define it a few

519
00:30:51.319 --> 00:30:54.759
different ways. One is like a state of mind if

520
00:30:54.799 --> 00:31:01.079
you will, where you're aware. I mean, it's fundamentally awareness,

521
00:31:01.559 --> 00:31:06.599
but most of us are like either thinking about something

522
00:31:06.680 --> 00:31:11.480
in the past or planning something in the future, and

523
00:31:11.519 --> 00:31:15.839
mostly unconsciously. We're not really truly in the moment fully aware.

524
00:31:16.000 --> 00:31:19.279
It's because we've been conditioned but through you know, millions

525
00:31:19.319 --> 00:31:21.160
of years of evolution to be like, oh my god,

526
00:31:21.160 --> 00:31:22.799
what we need to be on an alert.

527
00:31:22.559 --> 00:31:25.440
Of the threats and also this fallacy of multitasking even

528
00:31:25.440 --> 00:31:26.200
though it seems real.

529
00:31:27.400 --> 00:31:37.000
That's right, yeah, exactly, so, So mindfulness is it's an awareness,

530
00:31:37.200 --> 00:31:42.039
but I would call it like a lucid awareness where

531
00:31:42.039 --> 00:31:44.759
there's not a lot of judgment going on. You're just

532
00:31:44.799 --> 00:31:50.680
seeing things really as they are, so and there's an

533
00:31:50.680 --> 00:31:53.640
agency to it. It's not just just like passive I'm

534
00:31:53.640 --> 00:31:56.200
just going to accept whatever is coming along. It's really

535
00:31:56.200 --> 00:32:01.119
seeing things clearly so we can respond to them wisely and.

536
00:32:01.000 --> 00:32:04.400
Compassionately or object more objectively, less emotionally.

537
00:32:05.119 --> 00:32:10.480
Yes, exactly. Yeah. So one of the characteristics of what

538
00:32:10.480 --> 00:32:12.640
I would call a mindful leader is they're not taking

539
00:32:12.640 --> 00:32:17.119
things so personally right, so they can respond more objectively.

540
00:32:17.160 --> 00:32:18.920
As you were saying, that's right.

541
00:32:20.039 --> 00:32:23.440
So it's actually interesting. I didn't make the parallel, and

542
00:32:24.160 --> 00:32:27.960
I'm just learning like the audiences are. But we actually

543
00:32:28.400 --> 00:32:32.000
when in coaching salespeople, we help them become self aware.

544
00:32:32.319 --> 00:32:35.880
We use assessments like you do, and we measure for

545
00:32:35.920 --> 00:32:38.640
the amount of emotional involvement they have because that impacts

546
00:32:38.680 --> 00:32:43.440
negatively they're selling often interesting well, their response right to objections,

547
00:32:45.799 --> 00:32:47.240
lack of responsiveness, et cetera.

548
00:32:47.359 --> 00:32:50.240
You know, so interesting, that makes sense, that makes total sense.

549
00:32:50.640 --> 00:32:53.680
So there's a there's a science of how the brain

550
00:32:53.799 --> 00:32:58.640
is rewired. I read, and that's according to not just you,

551
00:32:58.720 --> 00:33:01.799
but Harvard Medical and Mass General and others. So talk

552
00:33:01.839 --> 00:33:04.000
about how the brain is actually rewired.

553
00:33:04.680 --> 00:33:11.559
Yeah, so yeah, no, there's thousands of research projects and

554
00:33:11.640 --> 00:33:14.319
articles that have been done now for the last forty

555
00:33:14.359 --> 00:33:18.480
or fifty years. So, I mean one of the main

556
00:33:18.519 --> 00:33:21.000
things is that when we're in this fight or flight

557
00:33:23.799 --> 00:33:30.480
mode or amigdalist so called hijacked. So because we're either

558
00:33:30.559 --> 00:33:35.119
like ready to fight, you know, or a frozen or

559
00:33:35.160 --> 00:33:37.240
a more modern day, we might be like you know,

560
00:33:40.079 --> 00:33:47.119
you know, fidgeting. But when where that worked up? Literally,

561
00:33:47.160 --> 00:33:50.200
as I mentioned a little earlier, the executive function of

562
00:33:50.319 --> 00:33:52.759
brain is not working. The logical part of our brain

563
00:33:52.880 --> 00:34:00.079
is not working. And so literally the practice of mindfulness

564
00:34:01.000 --> 00:34:06.079
what it is is when you're meditating, is your thoughts

565
00:34:06.119 --> 00:34:08.360
and emotions will keep coming up. Of course, it's not

566
00:34:08.400 --> 00:34:11.159
like your mind stops. The idea isn't to stop thinking,

567
00:34:12.119 --> 00:34:13.920
but to be aware of those thoughts and emotions. And

568
00:34:13.960 --> 00:34:17.199
so you can be aware of upsetting thoughts and emotions

569
00:34:17.280 --> 00:34:20.960
or other thoughts and emotions from this mindful place, and

570
00:34:21.039 --> 00:34:24.880
you can actually label them like oh, anger, anger, or

571
00:34:26.360 --> 00:34:32.440
anxious anxious or joy joy right, And by engaging sort

572
00:34:32.440 --> 00:34:35.199
of both sides of the brain, if you will, actually

573
00:34:35.280 --> 00:34:39.559
calming the amignal up down, and if you do this enough,

574
00:34:39.800 --> 00:34:43.400
you restructure the brain permanently so it just doesn't get

575
00:34:43.440 --> 00:34:47.320
upset as much. So quick anecdote, I had a personally

576
00:34:47.360 --> 00:34:50.599
upsetting career thing happened to me in fidelity. I had

577
00:34:50.599 --> 00:34:54.480
an opportunity to meditate for a month, which I did

578
00:34:54.639 --> 00:34:57.719
at a retreat center, and I was pretty upset. So like,

579
00:34:57.880 --> 00:35:00.920
and you're meditating like ten twelve, fourteen hours day, there's

580
00:35:00.920 --> 00:35:05.880
a lot of opportunity to label anger anger. After those

581
00:35:05.880 --> 00:35:08.719
four weeks, I was never so upset about anything again

582
00:35:08.760 --> 00:35:12.559
in my life, Like I can't get off that still. Ye, yeah,

583
00:35:12.599 --> 00:35:15.599
but I'm sure my brain structure changed.

584
00:35:18.039 --> 00:35:23.960
So what does a practical daily routine look like? Actually,

585
00:35:24.039 --> 00:35:26.679
let me ask that A and B. Sure, what does

586
00:35:26.679 --> 00:35:28.639
it look like for you? And what would it look

587
00:35:28.679 --> 00:35:30.000
like for someone starting out?

588
00:35:30.400 --> 00:35:33.840
Yeah? No, those are great questions. So I'd say there's

589
00:35:33.840 --> 00:35:36.199
two parts of the daily routine for me. When is

590
00:35:36.239 --> 00:35:38.920
the formal meditation practice, which I first thing in the

591
00:35:38.960 --> 00:35:45.079
morning for forty minutes and then during the day. You know,

592
00:35:45.199 --> 00:35:51.239
there's very practical applications of mindfulness or opportunities to practice, right.

593
00:35:51.599 --> 00:35:54.039
So I also walk for a mile before I do

594
00:35:54.079 --> 00:35:58.280
any work in the morning, and I try to be

595
00:35:58.559 --> 00:36:01.880
more aware of my surrounding then my so like feeling

596
00:36:01.920 --> 00:36:04.480
my feet on there on the ground as they as

597
00:36:04.480 --> 00:36:06.920
they take each step, and that's just like bringing myself

598
00:36:06.960 --> 00:36:09.760
back to the present, like a little practice. And I'm

599
00:36:09.760 --> 00:36:12.320
hearing the birds singing, I'm seeing the beautiful flowers. You know,

600
00:36:12.360 --> 00:36:15.719
I've been really enjoying it. It's not right, it's not

601
00:36:15.800 --> 00:36:19.000
a chore. I'm having a great time being aware of

602
00:36:19.599 --> 00:36:21.880
you know, the world and the earth and all the beauty.

603
00:36:21.960 --> 00:36:24.599
And you're not on your phone almost tripping over the sidewalk,

604
00:36:24.639 --> 00:36:26.960
and you're not listening to a podcast right.

605
00:36:26.880 --> 00:36:29.800
Not usually and those are all good too, but ye,

606
00:36:31.280 --> 00:36:32.639
and I mean, it's a funny thing I was. I

607
00:36:32.679 --> 00:36:35.400
was noticing my mind a couple of days ago when

608
00:36:35.440 --> 00:36:38.360
I was taking my little morning walk. As I got

609
00:36:38.360 --> 00:36:44.000
within maybe three minutes from my house, I realized I'd

610
00:36:44.039 --> 00:36:46.519
taken the keys out of my pocket. Now I don't

611
00:36:46.599 --> 00:36:49.480
need us for another three minutes. Yeah, my mind is

612
00:36:49.519 --> 00:36:54.119
already in the future, right, And I just laughed at myself.

613
00:36:54.159 --> 00:36:56.039
I'm like, what are you doing? Like I do that

614
00:36:56.119 --> 00:36:58.880
a lot be here at this moment, you know, because

615
00:36:59.639 --> 00:37:01.639
you know, if you're not in this moment for like

616
00:37:02.039 --> 00:37:05.920
mundane things, then you're missing like being with your children, right,

617
00:37:05.960 --> 00:37:08.960
you're being enjoying your wife or your husband or you know,

618
00:37:09.039 --> 00:37:11.559
I hike a lot. So the beauty of a beautiful

619
00:37:11.639 --> 00:37:16.239
views like so for me, it's not just a way

620
00:37:16.320 --> 00:37:19.559
to be more effective, right, it's also a way to

621
00:37:19.599 --> 00:37:20.199
be happier.

622
00:37:23.519 --> 00:37:26.400
Let's see some of the areas in which you please,

623
00:37:26.480 --> 00:37:27.599
oh yes, please please.

624
00:37:27.800 --> 00:37:30.280
So for people who are starting out.

625
00:37:30.000 --> 00:37:31.639
Oh yes, sorry, I wanted to.

626
00:37:31.599 --> 00:37:33.920
Mention that you don't need to sit forty minutes a

627
00:37:34.000 --> 00:37:37.960
day to benefit. There's been more recent research because a

628
00:37:37.960 --> 00:37:39.760
lot of the original research were on people who are

629
00:37:39.760 --> 00:37:44.760
sitting meditating a lodge and you know all these great benefits.

630
00:37:44.800 --> 00:37:48.159
But more recent reachar shows that if you do it's

631
00:37:48.199 --> 00:37:52.360
just like twenty minutes a day, but every day, you

632
00:37:52.360 --> 00:37:55.280
can get great benefits, like probably better than ninety five

633
00:37:55.320 --> 00:37:58.239
percent of people. And that applies to more than mindfulness.

634
00:37:58.239 --> 00:38:00.719
This applies that anything in.

635
00:38:00.639 --> 00:38:04.320
Life do you recommend morning doesn't matter?

636
00:38:07.000 --> 00:38:09.840
I mean in the scheme of things. Yeah, in theory

637
00:38:09.880 --> 00:38:14.000
it doesn't matter. I say for me, and I think

638
00:38:14.039 --> 00:38:16.880
for a lot of people, it's hard to just pull

639
00:38:16.880 --> 00:38:18.199
out of the activities of the day.

640
00:38:18.519 --> 00:38:19.280
Yeah, so the.

641
00:38:19.239 --> 00:38:22.480
Mornings for me the easiest because nothing is started again.

642
00:38:22.519 --> 00:38:26.400
So I'm not pulling myself back. But all you know, right,

643
00:38:26.440 --> 00:38:28.880
but as long as you know, maybe right before dinner

644
00:38:28.880 --> 00:38:30.800
could work, or you know, I wouldn't do it right

645
00:38:30.800 --> 00:38:32.079
before you go to sleep because then you're tired, you

646
00:38:32.079 --> 00:38:35.920
probably will go to sleep unless you want help going

647
00:38:35.960 --> 00:38:36.280
to sleep.

648
00:38:36.320 --> 00:38:39.039
You know. Then I actually have a very short breathing

649
00:38:39.119 --> 00:38:40.480
routine and I do to help me go to sleep.

650
00:38:40.480 --> 00:38:43.440
And it's fool proof. I mean, I'm telling you, it's

651
00:38:43.599 --> 00:38:45.400
just that it's that really quick.

652
00:38:45.559 --> 00:38:48.320
Uh, some of people know what I mean by four

653
00:38:48.440 --> 00:38:50.599
seven eighth, Right, it's just it's quick.

654
00:38:50.639 --> 00:38:51.880
It's easy, and I swear.

655
00:38:51.920 --> 00:38:55.159
But yeah, but some of the problems that you help

656
00:38:55.199 --> 00:38:58.280
people overcome could be worried, could be self doubt, could

657
00:38:58.360 --> 00:39:02.679
be burnout. Yeah, on the anxiety. There's so much anxiety today, right,

658
00:39:03.559 --> 00:39:06.840
are some of the go ahead, some of the other challenges.

659
00:39:07.159 --> 00:39:11.800
People and you know, in lots of different areas of challenges.

660
00:39:11.880 --> 00:39:13.920
So maybe they're and I'll give you a couple of

661
00:39:13.960 --> 00:39:18.360
examples to but maybe they're too emotionally reactive, right, or

662
00:39:18.400 --> 00:39:22.519
maybe they're recently promoted and they just need leadership skills, right,

663
00:39:24.039 --> 00:39:26.280
because you know, organizators have gotten flatter and flatters a

664
00:39:26.280 --> 00:39:28.599
lot of people getting from over they've been individual contributors

665
00:39:28.639 --> 00:39:32.400
and their organizations aren't giving them great management training or

666
00:39:32.440 --> 00:39:33.840
any So that's another area.

667
00:39:35.480 --> 00:39:35.760
Might be.

668
00:39:37.280 --> 00:39:43.440
People with imposter syndrome or like anxiety, or just there's

669
00:39:43.440 --> 00:39:45.840
so much uncertainty right now, so how do you deal

670
00:39:45.880 --> 00:39:48.360
with that? Right? Mergers, restructuring, you.

671
00:39:48.320 --> 00:39:52.559
Know, tariffs, tariffs. Yeah, but a couple of.

672
00:39:52.559 --> 00:39:58.920
Quick case examples. So I was coaching CFO publicly health firm,

673
00:40:00.880 --> 00:40:03.159
and he had kind of come up through investment, banking

674
00:40:03.199 --> 00:40:05.159
and so forth. So he kind of been a lone wolf.

675
00:40:05.159 --> 00:40:08.079
He didn't really know like the nuances of corporate life,

676
00:40:08.079 --> 00:40:12.440
if you will. So he's a brilliant guy. He'd actually

677
00:40:13.000 --> 00:40:16.119
grown up very kind of blue collars. Mom wasn't around.

678
00:40:16.199 --> 00:40:18.039
She was building a business. She could feed the kids.

679
00:40:18.599 --> 00:40:20.760
But he got himself into you know Ivy League school

680
00:40:20.800 --> 00:40:23.199
on a scholarship, a brilliant guy, but he was a

681
00:40:23.239 --> 00:40:26.039
scary guy in the room because he was coming across

682
00:40:26.079 --> 00:40:28.840
so intensely, and he was a good he wasn't like

683
00:40:28.880 --> 00:40:29.719
a mean guy.

684
00:40:29.599 --> 00:40:32.320
But yeah, yeah, he had these blinds.

685
00:40:32.039 --> 00:40:35.679
Out about the impact he was having. So what I

686
00:40:35.719 --> 00:40:38.199
called a gap between intention and impact was pretty big

687
00:40:38.239 --> 00:40:41.360
for this guy. So we actually did a lot of

688
00:40:41.360 --> 00:40:45.320
mindfulness training which really helped his self awareness. And so

689
00:40:45.400 --> 00:40:47.880
when we got the three sixty feedback and literally people

690
00:40:47.920 --> 00:40:52.000
said you're scary, he got it. And then he was

691
00:40:52.199 --> 00:40:56.280
became aware of, oh, what am I doing and what's

692
00:40:56.320 --> 00:40:59.320
behind what I'm doing, which was a lot of anxiety actually,

693
00:41:00.360 --> 00:41:02.920
so he was able to ground himself, Like I talked

694
00:41:02.920 --> 00:41:05.440
about my feet on the ground ice walking. So for

695
00:41:05.519 --> 00:41:09.440
him I recommended try noticing your feet, the feeling that

696
00:41:09.519 --> 00:41:12.440
the sensations of your feet on the ground or on

697
00:41:12.519 --> 00:41:15.320
the floor in a meeting, which he would do at

698
00:41:15.360 --> 00:41:17.440
the beginning of a meeting, and that would calm him down.

699
00:41:18.199 --> 00:41:23.400
Then he'd be like, oh, I can respond without being

700
00:41:23.440 --> 00:41:24.559
so intest right.

701
00:41:27.800 --> 00:41:30.320
This is a not an easy question. To keep it

702
00:41:30.360 --> 00:41:31.679
as easy as you can. I mean, you could spend

703
00:41:31.679 --> 00:41:34.360
as much time talking about as you want. But how

704
00:41:34.360 --> 00:41:36.639
do you teach emotional intelligence?

705
00:41:38.320 --> 00:41:43.559
Ah, that's a great question. Well, the first thing I do.

706
00:41:42.639 --> 00:41:47.760
I do assessments, and I do a variety of assessments.

707
00:41:47.960 --> 00:41:50.280
Some are on like all sorts of leadership skills. Some

708
00:41:50.320 --> 00:41:55.880
are particularly around emotional intelligence. There's twelve competencies within emotional

709
00:41:56.079 --> 00:42:02.039
intelligence or emotional social intelligence, which is it's awareness of yourself,

710
00:42:02.079 --> 00:42:06.599
management of yourself. I'll give you the big four. Okay, awareness,

711
00:42:06.639 --> 00:42:09.760
self management, which is your emotions, managing your emotions, and

712
00:42:09.800 --> 00:42:13.639
then it's social awareness being aware of other people, and

713
00:42:13.679 --> 00:42:17.880
then social management, right, relationship measurement, how you manage the liships. Right,

714
00:42:17.960 --> 00:42:20.679
So how do you teach it? So first you I

715
00:42:20.719 --> 00:42:23.440
would do an assessment and say, you know these twelve

716
00:42:23.480 --> 00:42:27.559
competencies within those four big areas, Like one might be

717
00:42:28.840 --> 00:42:31.960
so what is positivity? Actually that's one of the one

718
00:42:31.960 --> 00:42:35.639
of the competencies. So you know, if someone's like a CFO,

719
00:42:36.760 --> 00:42:41.840
they can easily focus on the downside risk to every decision, right,

720
00:42:42.239 --> 00:42:46.920
worry right by worry and the training and you know,

721
00:42:47.519 --> 00:42:53.400
risk avoidance management, but they might get in the way

722
00:42:53.440 --> 00:43:01.079
of what's the positive potential return? Right of an opportunity.

723
00:43:01.159 --> 00:43:04.960
So you know, I'm teaching very practical skills, right, I'm

724
00:43:04.960 --> 00:43:06.199
not teaching something.

725
00:43:06.079 --> 00:43:07.199
Esoteric, right.

726
00:43:07.960 --> 00:43:10.239
You know, So let's say the CFO is Joe, So

727
00:43:10.440 --> 00:43:13.440
Joe like, Okay, I get there's this downside risk, but

728
00:43:14.599 --> 00:43:19.599
think about the positive outcomes also, and like make sure

729
00:43:19.639 --> 00:43:24.920
you're asking people about those and understanding those, and you know,

730
00:43:25.559 --> 00:43:28.360
if you're part of leaving the strategy, then talk about

731
00:43:28.360 --> 00:43:30.599
those as much as the downside risks, right, don't just

732
00:43:30.639 --> 00:43:33.840
keep talking about the dispector. And then that applies to

733
00:43:33.840 --> 00:43:35.559
how they talk to their investors too, for a public

734
00:43:35.679 --> 00:43:42.760
health firm. So the way I mean, I sort of

735
00:43:42.760 --> 00:43:44.599
worked from the inside out a lot, if you will,

736
00:43:44.679 --> 00:43:47.039
like what's driving your behaviors, but at the end of

737
00:43:47.079 --> 00:43:49.679
the day, it's a behavior that's observable, so we focus

738
00:43:49.719 --> 00:43:52.360
on what are those observable behaviors.

739
00:43:58.239 --> 00:44:00.400
This was a really interesting guy. I think it was

740
00:44:00.440 --> 00:44:03.039
your quote. The business world requires. If it wasn't, you

741
00:44:03.039 --> 00:44:05.840
can give credit, but the business world requires a level

742
00:44:05.880 --> 00:44:08.679
of toughness to succeed. The reality is that even in

743
00:44:08.679 --> 00:44:10.840
the C suite, where human beings with thoughts, feelings, and

744
00:44:10.920 --> 00:44:14.599
personal lives that can impact how you perform and lead.

745
00:44:14.800 --> 00:44:16.840
To me, I'm I'm thinking of, Yes, it takes a

746
00:44:17.000 --> 00:44:20.199
toughness and you know, a drive. And I also think

747
00:44:20.199 --> 00:44:23.400
of you know, Jim Collins level five leader, and that's

748
00:44:23.440 --> 00:44:26.880
the opposite of drive, it's really not. But so how

749
00:44:26.880 --> 00:44:30.400
do you balance that toughness with that we just talked

750
00:44:30.400 --> 00:44:32.639
about I'll use the word sensitivity awareness.

751
00:44:33.960 --> 00:44:37.679
Yeah, yeah, no, that's a that's a great question. So

752
00:44:39.079 --> 00:44:41.239
you have to make tough decisions of business, right, you

753
00:44:41.360 --> 00:44:49.239
have to hopefully optimize the you know, the best solution

754
00:44:49.360 --> 00:44:52.519
for the shareholders as well as your other stakeholders, right,

755
00:44:52.559 --> 00:44:55.679
your employees, your customers, right, and so forth. So sometimes

756
00:44:55.719 --> 00:45:03.760
those are tough trade offs. But how do you I mean,

757
00:45:03.800 --> 00:45:07.480
even let's take a you know, a pretty tough situation

758
00:45:07.519 --> 00:45:10.320
where you're there's a layoff, right, So now you're affecting

759
00:45:10.320 --> 00:45:13.719
a lot of people's lives. You know they've lost you know,

760
00:45:13.760 --> 00:45:17.760
big source of income. But how do you deliver that message? Right?

761
00:45:19.280 --> 00:45:21.639
That makes a big difference actually to not only people

762
00:45:21.639 --> 00:45:23.920
who are leaving, but the people who are left right,

763
00:45:23.960 --> 00:45:26.880
the people who you've retained. So there's actually a very

764
00:45:26.880 --> 00:45:30.039
interesting article just came out this week. I saw it

765
00:45:30.079 --> 00:45:34.400
on Bloomberg through a Kkar, big private equity firm, and

766
00:45:34.480 --> 00:45:37.599
they're very data driven about their results, you can imagine.

767
00:45:38.000 --> 00:45:40.719
So they actually did a whole big study along with

768
00:45:40.760 --> 00:45:45.079
someone from Stanford University on the value of empathy on

769
00:45:45.119 --> 00:45:48.719
the bottom line, and I actually posted about it on

770
00:45:48.760 --> 00:45:53.360
LinkedIn because there's been articles over the years about you know,

771
00:45:53.400 --> 00:45:55.519
how important empathy is, you know, if you go with

772
00:45:55.519 --> 00:45:58.360
a Harbord Business Review or other journals like that. This

773
00:45:58.400 --> 00:46:00.119
is one of the first I've seen it. It was their

774
00:46:00.199 --> 00:46:04.639
data driven, so they'll have examples of like people coming

775
00:46:04.679 --> 00:46:06.719
in and having to lay people off, and how you

776
00:46:06.760 --> 00:46:09.960
deliver that message makes all the difference on how motivated

777
00:46:10.400 --> 00:46:14.039
the people are who stay, and also how the people

778
00:46:14.039 --> 00:46:17.000
feel who are leaving and what they feel about the firm,

779
00:46:17.039 --> 00:46:18.639
and you know what they might say about the firm

780
00:46:18.840 --> 00:46:23.519
going to wherever they're going, right, So, yeah, I think

781
00:46:23.559 --> 00:46:26.000
you need to be tough mind in terms of you know,

782
00:46:26.039 --> 00:46:28.760
at the end of the day, decisions are tough sometimes,

783
00:46:29.280 --> 00:46:33.880
but how you approach those and communicate around those, you know,

784
00:46:34.159 --> 00:46:37.119
will make all the difference in terms of employee engagement

785
00:46:37.159 --> 00:46:41.239
and employee retention, and of course employee engagement as I'm

786
00:46:41.280 --> 00:46:44.280
sure you know, impacts customer satisfaction often time.

787
00:46:44.320 --> 00:46:45.519
Absolutely. Yeah.

788
00:46:45.559 --> 00:46:48.679
The biggest layoff that I was adjacent to it was

789
00:46:48.679 --> 00:46:52.079
a client and they went through a series of reductions

790
00:46:52.079 --> 00:46:57.039
in force, and to his credit, the CEO was extremely

791
00:46:57.079 --> 00:47:01.280
empathetic you know, I mean, had to make the decision him.

792
00:47:01.280 --> 00:47:05.199
He made the tough call, right, they were investors. But

793
00:47:07.119 --> 00:47:11.280
by and large, the people that were laid off appreciated.

794
00:47:10.679 --> 00:47:11.519
Him, right.

795
00:47:11.599 --> 00:47:13.280
They weren't mad. I mean, yeah, there might have been

796
00:47:13.320 --> 00:47:16.119
one or two, but in general, they were appreciative. They

797
00:47:16.119 --> 00:47:19.760
were they wished him well. They never spoke badly of

798
00:47:19.800 --> 00:47:23.159
the company as they were leaving, even those that were

799
00:47:23.159 --> 00:47:25.000
out of work for a bit, you know, most of

800
00:47:25.039 --> 00:47:27.039
them that I can see of landing on their feet.

801
00:47:27.079 --> 00:47:30.480
This was a couple of years ago. But I credit

802
00:47:30.519 --> 00:47:33.000
him for that. I don't know if he's been through this,

803
00:47:33.320 --> 00:47:35.559
you know this understanding, but I do credit him with that,

804
00:47:35.599 --> 00:47:38.000
with that degree of compassion. All right, talk about we

805
00:47:38.119 --> 00:47:41.400
just have a couple of minutes. Talk about the offerings.

806
00:47:41.440 --> 00:47:45.239
So you work with executives, you work with with executive teams,

807
00:47:45.519 --> 00:47:47.320
talk about your various offerings.

808
00:47:47.840 --> 00:47:51.480
Sure, yeah, So I work with individuals from kind of

809
00:47:51.519 --> 00:47:56.480
mid level to the c suite leandership effectiveness. I also,

810
00:47:57.159 --> 00:48:01.760
particularly these days, they're interested in helping people in career transition.

811
00:48:01.840 --> 00:48:04.559
There's a lot of that going on right now. And

812
00:48:04.639 --> 00:48:07.920
what I found, a lot of times people going through

813
00:48:07.920 --> 00:48:10.480
career transitions are also dealing with difficult things in their

814
00:48:10.480 --> 00:48:13.079
home life, so they really a lot can really benefit

815
00:48:13.079 --> 00:48:17.400
from the support of a coach kind of particularly someone

816
00:48:17.679 --> 00:48:19.960
like myself and not saying I'm the only person does this,

817
00:48:20.000 --> 00:48:22.679
but kind of works inside out right as well. And

818
00:48:22.719 --> 00:48:25.360
then I also work with leadership teams. It's done a

819
00:48:25.360 --> 00:48:30.239
fair amount of the leadership team development. And then underlying

820
00:48:31.280 --> 00:48:33.920
all those things are assessments. So I can also do

821
00:48:33.960 --> 00:48:37.000
standalone assessments for people in just knowing where they are

822
00:48:38.199 --> 00:48:41.639
and you know where their strengthen one of their challenges.

823
00:48:41.360 --> 00:48:43.280
That they at the individual level as well as a

824
00:48:43.280 --> 00:48:43.760
team level.

825
00:48:43.760 --> 00:48:46.599
Imagine I actually, yeah, I actually assessments at both levels.

826
00:48:46.679 --> 00:48:50.800
And then I also teach my friends and I also

827
00:48:50.840 --> 00:48:54.000
see so I'm actually giving some webinars on how to

828
00:48:54.039 --> 00:48:55.440
be common turbulent times.

829
00:48:55.800 --> 00:49:00.480
Well, last question I'll point out for the audience. Tim

830
00:49:00.599 --> 00:49:02.559
Timothy's information is in the crawl. It will be in

831
00:49:02.599 --> 00:49:05.599
a moment. Who should reach out to you from these

832
00:49:05.920 --> 00:49:10.159
audiences listening and viewing audiences and why so?

833
00:49:10.960 --> 00:49:15.599
I mean, I'm often contacted by either board members who

834
00:49:15.639 --> 00:49:18.760
want help for their CEO, or the members of the

835
00:49:18.760 --> 00:49:23.239
c suite that certainly the c suite, either for themselves

836
00:49:23.360 --> 00:49:29.519
or their teams or heads of HR of course, and

837
00:49:29.599 --> 00:49:32.719
anyone you know seeking to improve their leadership capabilities.

838
00:49:32.920 --> 00:49:36.320
Excellent, listen, tim Timothy, thank you so much for being here.

839
00:49:36.360 --> 00:49:39.039
I appreciate it. I know you're busy and I value

840
00:49:39.119 --> 00:49:43.199
your time, and I'm sure the audience got get some

841
00:49:43.239 --> 00:49:44.400
good value out of this as well.

842
00:49:44.920 --> 00:49:45.159
Great.

843
00:49:45.199 --> 00:49:47.559
Yeah, thanks for having me. I really appreciate your great questions.

844
00:49:47.679 --> 00:49:50.360
Kevin, no problem, I'll see you soon, and thanks everybody

845
00:49:50.360 --> 00:49:53.280
for watching and listening. As always, this is a show

846
00:49:53.280 --> 00:49:56.920
about business and business challenges. Often, if you've got concerns

847
00:49:57.000 --> 00:49:59.760
about the sales effectiveness of your company, whether your sales

848
00:49:59.760 --> 00:50:02.320
team as you or very smaller, it's very large, or

849
00:50:02.320 --> 00:50:04.760
anywhere in between, feel free to reach out to me,

850
00:50:04.800 --> 00:50:07.960
and that's on LinkedIn or Facebook. At Winning Business Radio

851
00:50:08.039 --> 00:50:09.440
you can drop me a note. One of my many

852
00:50:09.440 --> 00:50:13.639
email addresses is Kevin at Winning Businessradio dot com. Our

853
00:50:13.639 --> 00:50:16.800
company is Winning Incorporated. We're part of Sandler Training. We

854
00:50:16.920 --> 00:50:21.199
developed sales teams into high achievers and sales leaders into

855
00:50:21.199 --> 00:50:23.800
true coaches and mentors. Listen, We're not right for everybody,

856
00:50:23.800 --> 00:50:26.440
but hey, maybe we should have a conversation. Thank you

857
00:50:26.519 --> 00:50:29.519
as always to producer and engineer Onan for another job

858
00:50:29.559 --> 00:50:30.000
well done.

859
00:50:30.000 --> 00:50:30.440
Thank you one.

860
00:50:30.559 --> 00:50:33.800
Be sure to join us next Monday, Monday May fifth,

861
00:50:33.920 --> 00:50:37.960
when my guests will be entrepreneur Greg Vetter, author of Undressed,

862
00:50:38.239 --> 00:50:40.880
the unfiltered story of my failed American dream and how

863
00:50:40.880 --> 00:50:44.079
it led to success. Until then, this is Kevin Helenan.

864
00:50:46.119 --> 00:50:48.920
You've been listening to Winning Business Radio with your host,

865
00:50:49.039 --> 00:50:52.119
Kevin Helena. If you missed any part of this episode,

866
00:50:52.239 --> 00:50:56.360
the podcast is available on Top four Podcasting and iHeartRadio.

867
00:50:56.800 --> 00:51:00.519
For more information and questions, go to the Winning businesessradio

868
00:51:00.639 --> 00:51:03.679
dot com or check us out on social media. Tune

869
00:51:03.719 --> 00:51:05.760
in again next week and every Monday at four pm

870
00:51:05.800 --> 00:51:09.280
Eastern Time to listen live to Winning Business Radio on

871
00:51:09.599 --> 00:51:13.840
W four CY Radio W four cy dot com. Until then,

872
00:51:14.199 --> 00:51:17.800
let's succeed where others have failed and win in business

873
00:51:18.079 --> 00:51:22.159
with Kevin Helenan and Winning Business Radio