April 28, 2025

Timothy Swords - Executive Coach and Certified Mindfulness Teacher

Timothy Swords - Executive Coach and Certified Mindfulness Teacher

Timothy Swords-executive coach, certified mindfulness teacher, principal of Mindful Leadership Executive Coaching.
With decades as a financial services executive, CFO & management consultant with rigorous mindfulness training - incl. 2,000+ hours...

iHeartRadio podcast player icon Spotify podcast player icon Amazon Music podcast player icon Apple Podcasts podcast player icon Pandora podcast player icon Youtube Music podcast player icon Podchaser podcast player icon Deezer podcast player icon Audible podcast player icon Spreaker podcast player icon Audacy podcast player icon Podcast Addict podcast player icon Castbox podcast player icon JioSaavn podcast player icon TuneIn podcast player icon Castamatic podcast player icon Castro podcast player icon Fountain podcast player icon Goodpods podcast player icon Overcast podcast player icon PlayerFM podcast player icon PocketCasts podcast player icon Podimo podcast player icon Podurama podcast player icon Podverse podcast player icon Podyssey podcast player icon RSS Feed podcast player icon
iHeartRadio podcast player icon Spotify podcast player icon Amazon Music podcast player icon Apple Podcasts podcast player icon Pandora podcast player icon Youtube Music podcast player icon Podchaser podcast player icon Deezer podcast player icon Audible podcast player icon Spreaker podcast player icon Audacy podcast player icon Podcast Addict podcast player icon Castbox podcast player icon JioSaavn podcast player icon TuneIn podcast player icon Castamatic podcast player icon Castro podcast player icon Fountain podcast player icon Goodpods podcast player icon Overcast podcast player icon PlayerFM podcast player icon PocketCasts podcast player icon Podimo podcast player icon Podurama podcast player icon Podverse podcast player icon Podyssey podcast player icon RSS Feed podcast player icon

Timothy Swords-executive coach, certified mindfulness teacher, principal of Mindful Leadership Executive Coaching.
With decades as a financial services executive, CFO & management consultant with rigorous mindfulness training - incl. 2,000+ hours of meditation practice & study under world renowned teachers - he delivers a values-driven approach enabling executives, business owners & senior leaders to cultivate self-awareness, emotional resilience, & authenticity to lead with clarity & purpose.

Winning Business Radio is broadcast live Mondays at 4PM ET and Music on W4CY Radio (www.w4cy.com) part of Talk 4 Radio (www.talk4radio.com) on the Talk 4 Media Network (www.talk4media.com). Winning Business Radio is viewed on Talk 4 TV (www.talk4tv.com).

Winning Business Radio Podcast is also available on Talk 4 Media (www.talk4media.com), Talk 4 Podcasting (www.talk4podcasting.com), iHeartRadio, Amazon Music, Pandora, Spotify, Audible, and over 100 other podcast outlets.

Become a supporter of this podcast: https://www.spreaker.com/podcast/winning-business-radio--3075598/support.

WEBVTT

1
00:00:00.200 --> 00:00:02.439
The topics and opinions expressed in the following show are

2
00:00:02.439 --> 00:00:04.080
solely those of the hosts and their guests, and not

3
00:00:04.120 --> 00:00:07.040
those of W FOURCY Radio. It's employees are affiliates. We

4
00:00:07.080 --> 00:00:10.279
make no recommendations or endorsements radio show, programs, services, or

5
00:00:10.279 --> 00:00:13.199
products mentioned on air or on our web. No liability

6
00:00:13.199 --> 00:00:15.839
explicitor implies shall be extended to W four cy Radio

7
00:00:15.880 --> 00:00:18.640
or its employees are affiliates. Any questions or comments should

8
00:00:18.640 --> 00:00:21.000
be directed to those show hosts. Thank you for choosing

9
00:00:21.120 --> 00:00:22.120
W FOURCY Radio.

10
00:00:30.079 --> 00:00:33.479
Churchill said, those who fail to learn from history are

11
00:00:33.520 --> 00:00:37.399
condemned to repeat it. Kevin Helenan believes that certainly applies

12
00:00:37.439 --> 00:00:41.880
to business. Welcome to Winning Business Radio here at W

13
00:00:42.079 --> 00:00:46.000
four CY Radio. That's W four cy dot com and

14
00:00:46.119 --> 00:00:48.079
now your host, Kevin Helena.

15
00:00:52.079 --> 00:00:55.200
Thanks everybody for joining again today. I am Kevin Hallanan

16
00:00:55.280 --> 00:00:58.960
and welcome back to Winning Business TV and Radio on

17
00:00:59.240 --> 00:01:02.679
W four cy dot com. We're streaming live on Talk

18
00:01:02.719 --> 00:01:05.680
four tv dot com. In addition, we're on Facebook, and

19
00:01:05.719 --> 00:01:09.760
that's live on Facebook at Winning Business Radio. And after

20
00:01:09.799 --> 00:01:11.760
the live show, you're going to see us on all

21
00:01:11.799 --> 00:01:17.159
those platforms where you get your favorite podcasts. YouTube, iHeartRadio, Spotify, Apple,

22
00:01:17.439 --> 00:01:21.239
et cetera, et cetera. The mission of Winning Business radio

23
00:01:21.319 --> 00:01:24.560
and TV, as regular viewers and listeners know, is to

24
00:01:24.599 --> 00:01:27.680
offer insights and advice, to help people avoid the mistakes

25
00:01:27.719 --> 00:01:30.840
of others, to learn best practices, the how tos, the

26
00:01:30.879 --> 00:01:34.519
what to's, the what not tos, and to be challenged,

27
00:01:34.560 --> 00:01:37.599
and I believe, hopefully to be inspired by the successes

28
00:01:37.599 --> 00:01:42.159
of others. Those are consultants, coaches, advisors, authors, founders and

29
00:01:42.200 --> 00:01:47.920
owners and entrepreneurs, people with expertise. But interestingly, every virtual

30
00:01:47.959 --> 00:01:51.120
excuse me, virtually every successful person I've ever talked to

31
00:01:51.159 --> 00:01:54.000
has had some form of failure in their lives and careers.

32
00:01:54.359 --> 00:01:55.879
So while we all have to get our knee skin

33
00:01:55.959 --> 00:01:57.519
once in a while, I say it every week. I'm

34
00:01:57.599 --> 00:02:00.760
driven to keep those scrapes from needing major surgery. Let's

35
00:02:00.799 --> 00:02:03.200
endeavor to learn from history so we don't repeat it.

36
00:02:03.640 --> 00:02:06.079
I've spent the better part of my career equipping businesses

37
00:02:06.120 --> 00:02:09.479
to grow from solopreneurs to small and medium sized companies

38
00:02:09.479 --> 00:02:11.759
all the way up to the fortune fifty. I've seen

39
00:02:11.800 --> 00:02:14.319
some of those companies win into varying degrees. I've seen

40
00:02:14.360 --> 00:02:17.199
some fail I've had the opportunity to rub elbows with

41
00:02:17.319 --> 00:02:19.680
some of the highest performing people around and with some

42
00:02:19.759 --> 00:02:23.280
who probably should have found other professions. In my own businesses,

43
00:02:23.319 --> 00:02:25.960
I've had lots of success, but some failures too, and

44
00:02:26.000 --> 00:02:28.199
I like to think I've learned a lot from those experiences.

45
00:02:28.240 --> 00:02:30.719
So yeah, you'll hear from me my opinions and insights,

46
00:02:31.080 --> 00:02:35.599
but more importantly, you're going to hear from experts, coaches, advisors, etc.

47
00:02:35.840 --> 00:02:39.800
And today is no exception. Timothy Sword's executive coach, certified

48
00:02:39.879 --> 00:02:44.159
mindfulness teacher, and principle of Mindful Leadership Executive Coaching.

49
00:02:44.199 --> 00:02:44.919
Here's his bio.

50
00:02:45.599 --> 00:02:49.680
Timothy recently transitioned his consultant practice to a new mindfulness

51
00:02:49.919 --> 00:02:53.400
meditation practice. As of twenty twenty four, Timothy is an

52
00:02:53.400 --> 00:02:58.240
executive coach and certified mindfulness teacher as principal of Hello

53
00:02:58.520 --> 00:03:03.319
Mindful Leadership Executive Coaching. He utilizes his decades of experience

54
00:03:03.439 --> 00:03:07.639
as a financial services executive CFO and management consultant with

55
00:03:07.759 --> 00:03:11.719
rigorous mindfulness training, including more than two thousand hours of

56
00:03:11.759 --> 00:03:15.680
meditation practice and study under world renowned teachers including Jack Cornfield,

57
00:03:16.039 --> 00:03:19.759
Sharon Salzburg, Joe cabot Zen, and Trudy Goodman. The end

58
00:03:19.800 --> 00:03:23.520
result is a bespoke, values driven approach that enables executives,

59
00:03:23.680 --> 00:03:27.280
business owners, and senior leaders to cultivate a self awareness,

60
00:03:27.520 --> 00:03:32.000
emotional resilience, and authenticity to lead with clarity and purpose.

61
00:03:32.599 --> 00:03:35.719
Working in person and virtually, Timothy has worked with clients

62
00:03:35.719 --> 00:03:39.080
in the San Francisco Bay area, as well as with

63
00:03:39.199 --> 00:03:43.319
executives in Boston, Chicago, Houston, New York, and Phoenix. Drawing

64
00:03:43.400 --> 00:03:48.879
on his experience as a senior executive with Fidelity Investments, PwC, AN, MUFG,

65
00:03:49.039 --> 00:03:52.680
Union Bank, and consultants to clients including Merck Lam Research

66
00:03:52.800 --> 00:03:57.240
in Cisco, he combines traditional corporate executive coaching methodologies with

67
00:03:57.439 --> 00:04:02.560
scientifically proven mindfulness practice. This highly effective approach helps clients

68
00:04:02.639 --> 00:04:06.400
navigate the complexities of leadership with greater clarity, confidence, and purpose.

69
00:04:07.120 --> 00:04:10.960
Beyond teaching mindfulness meditations and techniques, Timothy touts the science

70
00:04:11.039 --> 00:04:15.520
behind mindfulness and mindfulness practice and helping practitioners make lasting

71
00:04:15.599 --> 00:04:19.199
change both behaviorally in this and in the both behaviorally

72
00:04:19.240 --> 00:04:22.480
excuse me, and in the psychology of one's brain. That

73
00:04:22.600 --> 00:04:24.399
science is backed up and we'll hear about it by

74
00:04:24.439 --> 00:04:28.480
researchers at Harvard Medical School, Mass General Hospital, and numerous

75
00:04:28.519 --> 00:04:32.360
other institutions. Timothy holds a BS in Accounting from Boston College,

76
00:04:32.399 --> 00:04:35.600
a Harvard MBA, and a graduate certificate in Executive Coaching

77
00:04:35.959 --> 00:04:39.519
from William James University. Timothy, Welcome to Winning Business Radio.

78
00:04:40.199 --> 00:04:41.480
Thank you, Kevin. Great to be here.

79
00:04:41.720 --> 00:04:43.399
Yeah, it's good to have you. I appreciate it. I

80
00:04:43.439 --> 00:04:45.879
know that you're busy and appreciate you taking some time up.

81
00:04:46.240 --> 00:04:49.040
So a little bit of background. Where'd you grow up?

82
00:04:49.879 --> 00:04:53.639
I grew up on Long Island, about forty five minute

83
00:04:54.160 --> 00:04:56.360
Shane Rye from Manhattan, Okay.

84
00:04:56.759 --> 00:04:59.639
And what was it like to grow up there? Was

85
00:04:59.639 --> 00:05:01.160
it rural? Was it city?

86
00:05:01.360 --> 00:05:05.879
Was it suburb I'm definitely a suburban boy. It was

87
00:05:06.199 --> 00:05:08.879
definitely suburbia. It was fantastic growing up there. It was

88
00:05:08.920 --> 00:05:12.279
about a fifteen minute drive from the Atlantic Ocean. So

89
00:05:12.879 --> 00:05:16.439
swimming and surfing, which is kind of where my little

90
00:05:16.439 --> 00:05:19.959
logo is derived from. You can't stop the waves, but

91
00:05:20.120 --> 00:05:25.160
it can be enjoyed to surf them. And you know,

92
00:05:25.160 --> 00:05:26.959
if you know how to surf the emotions of your

93
00:05:28.079 --> 00:05:30.800
own mind. That's right. We'll get into that a little

94
00:05:30.800 --> 00:05:32.360
bit now. Growing up there was great. It was a

95
00:05:32.600 --> 00:05:37.040
very well resourced public school system. I went to so

96
00:05:37.480 --> 00:05:41.639
you know, I ran track, I played soccer. I played

97
00:05:41.639 --> 00:05:43.800
the French horn. You got all the uniforms.

98
00:05:43.879 --> 00:05:44.480
Nice, nice.

99
00:05:44.519 --> 00:05:47.120
I played trumpet and played. I played one year of football,

100
00:05:47.160 --> 00:05:49.959
but I played the trumpet. That was second grade. I

101
00:05:49.959 --> 00:05:54.160
think I still play all right. From there, though, you

102
00:05:54.160 --> 00:05:56.360
made your way to Boston to attend Boston College. What

103
00:05:56.439 --> 00:05:57.480
was behind that decision?

104
00:06:00.000 --> 00:06:07.120
Well, I had wanted to study accounting, study business. I

105
00:06:07.199 --> 00:06:11.279
had studied a little bit of it before going there.

106
00:06:11.319 --> 00:06:15.519
And I was the first one, at least on my

107
00:06:15.560 --> 00:06:17.879
father's side of family, which is the side of family

108
00:06:17.879 --> 00:06:20.399
and do the best. No one had been in business

109
00:06:20.399 --> 00:06:26.199
for generations. They were ministers and missionaries, maures and so forth.

110
00:06:26.199 --> 00:06:27.680
And when I started sing accounting, it was like this

111
00:06:27.759 --> 00:06:30.879
window into the business world. I had started working when

112
00:06:30.920 --> 00:06:34.160
I was twelve to start saving money for college, and wow,

113
00:06:34.600 --> 00:06:36.600
so I started running my own little business as a kid.

114
00:06:36.680 --> 00:06:38.759
But what was the business.

115
00:06:39.240 --> 00:06:42.160
Well, I had a paper route, I had a I

116
00:06:42.199 --> 00:06:47.800
worked at a beach club doing things like that. But

117
00:06:47.839 --> 00:06:49.879
I also wanted a liberal arts education. So that's how

118
00:06:49.879 --> 00:06:51.079
I got to Boston College.

119
00:06:52.319 --> 00:06:56.079
And the timing is probably doesn't worry as much, But

120
00:06:56.120 --> 00:06:57.120
when did you get your MBM.

121
00:06:57.160 --> 00:06:59.560
Why did you decide to go do that? Yeah?

122
00:07:00.120 --> 00:07:05.120
Gotcha. Yeah. So I I was at I graduate BC,

123
00:07:06.160 --> 00:07:08.879
I went into a national CPA firm. I was auditing

124
00:07:09.439 --> 00:07:14.639
banks mostly, and it just wasn't you know, that interesting

125
00:07:14.680 --> 00:07:14.879
to me?

126
00:07:15.120 --> 00:07:15.319
Yeah.

127
00:07:15.560 --> 00:07:18.800
So I was think going back to school for psychology actually,

128
00:07:19.720 --> 00:07:23.639
and some friends of mine heard about this and they said, well,

129
00:07:23.800 --> 00:07:25.399
you know, while you're playing a graduate school, maybe you

130
00:07:25.439 --> 00:07:27.720
could do our accounting and bookkeeping and so forth. And

131
00:07:27.759 --> 00:07:31.519
I was like, I like a degree of bust college

132
00:07:31.519 --> 00:07:33.279
and accounting. I don't about book keeping. But I talked

133
00:07:33.279 --> 00:07:36.360
to some of their mentors, their CPA and another guy

134
00:07:36.399 --> 00:07:40.879
who was the president of a pretty well established consulting firm,

135
00:07:40.879 --> 00:07:43.000
and the oh, you could really learn something. You know,

136
00:07:43.519 --> 00:07:46.240
business is kind of is doing well. So I went

137
00:07:46.279 --> 00:07:50.240
to work for this little startup and that was making

138
00:07:50.240 --> 00:07:55.720
transparent rainbows. That was their biggest job. And one thing

139
00:07:55.759 --> 00:07:58.959
led to the next. We grew really fast. We were

140
00:07:58.959 --> 00:08:02.480
actually became an ink fast. This growing up your company

141
00:08:02.560 --> 00:08:05.000
and I kind of grew into being the CEO and

142
00:08:05.079 --> 00:08:08.240
CFO in my twenties and we got to a certain

143
00:08:08.240 --> 00:08:10.160
point of growing this business. We had no idea what

144
00:08:10.199 --> 00:08:14.439
we were doing well. Organizationally, you know, product wise, we

145
00:08:14.439 --> 00:08:18.160
were great. Sales we were great, and so we hired

146
00:08:18.160 --> 00:08:21.480
a consultant and this guy helped us make so much

147
00:08:21.560 --> 00:08:24.600
change in a few months that I was really inspired

148
00:08:24.600 --> 00:08:27.000
by that, and that's what I want to do. So

149
00:08:27.439 --> 00:08:29.800
that's so I went to business school.

150
00:08:30.560 --> 00:08:33.360
I had a little similar experience in that I'd seen

151
00:08:33.440 --> 00:08:35.840
consultants at work and I'm thinking, well, these guys get

152
00:08:35.879 --> 00:08:38.279
paid pretty well. I know they work hard, they're really smart,

153
00:08:38.320 --> 00:08:41.799
but they you know, they're well respected, and very early on,

154
00:08:42.279 --> 00:08:44.080
you know, I thought I didn't think it would ever happen,

155
00:08:44.080 --> 00:08:46.200
but I thought, geez, I'd like to do that, and it,

156
00:08:46.360 --> 00:08:47.480
you know, eventually did.

157
00:08:47.480 --> 00:08:48.399
But I get you.

158
00:08:48.960 --> 00:08:54.279
I get you totally all right from the NBA experience.

159
00:08:54.320 --> 00:08:55.840
So I always like to ask, and I'll ask this

160
00:08:55.879 --> 00:08:59.039
a few times, what was your most important lesson learned

161
00:08:59.039 --> 00:09:00.519
from your MBA education?

162
00:09:03.360 --> 00:09:05.480
Well, it was an interesting education. So I've been in

163
00:09:05.480 --> 00:09:10.960
this tiny little business. Yeah, and uh, suddenly I was

164
00:09:11.000 --> 00:09:16.480
with you know, really like very high high performers and

165
00:09:16.600 --> 00:09:19.000
investment banking, which honestly, I didn't even know what that was.

166
00:09:21.720 --> 00:09:24.039
That's when you invest in a bank, right right.

167
00:09:23.919 --> 00:09:30.759
Exactly, And so you know that was a bit of

168
00:09:30.759 --> 00:09:33.600
a humbling experience, you know, being with high performers, a

169
00:09:33.639 --> 00:09:36.440
lot from IVY League, which wasn't really my background, you know,

170
00:09:36.919 --> 00:09:41.320
and uh so it was a great uh learning about

171
00:09:41.360 --> 00:09:44.960
like how big corporations work, honestly because hard bhiscal it's

172
00:09:45.000 --> 00:09:50.000
a big class, a class. Oh, it's just being there.

173
00:09:50.039 --> 00:09:51.639
It's like being a large.

174
00:09:51.360 --> 00:09:56.039
Corporation with a lot of other high performers. As you said,

175
00:09:57.519 --> 00:09:59.600
all right, so just a little bit of a walk

176
00:09:59.639 --> 00:10:01.960
through career just because I've got a couple of questions.

177
00:10:01.960 --> 00:10:09.480
PwC large consultancy. You sold and led delivery of organizational development,

178
00:10:09.679 --> 00:10:12.600
it says, talk a bit about what you took away

179
00:10:12.600 --> 00:10:15.080
from that experience. Again, PwC is like one of the

180
00:10:15.960 --> 00:10:19.399
you know, arguably top three call it what you want

181
00:10:19.440 --> 00:10:23.440
in consultancy, but really smart, really smart people, good performers.

182
00:10:23.480 --> 00:10:24.919
What would you say about that experience?

183
00:10:25.600 --> 00:10:27.080
Yeah, so I did a number of things there. I

184
00:10:27.200 --> 00:10:31.039
started in the strategy strategic planning group and the business

185
00:10:31.080 --> 00:10:34.799
process re engineering, so you know, helping companies become more efficient.

186
00:10:35.480 --> 00:10:37.559
Then of course you need to you know, it's part

187
00:10:37.600 --> 00:10:40.279
of implementing those things. You need to be able to

188
00:10:41.200 --> 00:10:51.200
understand organizational design and development, and I actually learned how

189
00:10:51.200 --> 00:10:52.000
to write it there.

190
00:10:52.639 --> 00:10:55.639
Oh interesting, interesting, Yeah.

191
00:10:55.840 --> 00:10:59.919
We actually hired a woman, Barbara Minto. I still remember.

192
00:11:00.480 --> 00:11:04.799
She was the first female professional employee at Mackenzy Wow.

193
00:11:05.480 --> 00:11:11.559
And she actually developed their writing and how to present,

194
00:11:12.759 --> 00:11:15.200
how to write for presentations. And it was a great,

195
00:11:15.399 --> 00:11:21.080
great learning actually, And because what we would do is

196
00:11:21.120 --> 00:11:23.600
strategy consults in particular, we'd go out for like three

197
00:11:23.639 --> 00:11:25.679
months and just do all this research. We would have

198
00:11:25.720 --> 00:11:28.639
so much data and then we would have to distill

199
00:11:28.679 --> 00:11:31.960
it down for presentation for the executives of the client.

200
00:11:32.759 --> 00:11:35.120
It's honestly, at first I didn't even know where to start.

201
00:11:36.559 --> 00:11:40.080
And imagine she taught this method of like what are

202
00:11:40.120 --> 00:11:45.840
your top seven messages? Right, and then I kind of

203
00:11:45.919 --> 00:11:48.720
learned to like trust my gut, like just write out

204
00:11:48.759 --> 00:11:53.360
like what you thought the executives needed to hear in

205
00:11:53.480 --> 00:11:58.320
seven bullets. And it actually cut through so much of

206
00:11:58.399 --> 00:12:02.240
like going through all the materials and thinking where do

207
00:12:02.320 --> 00:12:05.159
we start of them? So I just start at the

208
00:12:05.200 --> 00:12:09.679
simplest high level because you could always fill in the details, right,

209
00:12:10.080 --> 00:12:12.399
and we had tons of details. We had tons of data,

210
00:12:12.759 --> 00:12:16.960
tons of anecdotes, you know, tons of charts, but so

211
00:12:17.039 --> 00:12:19.159
it really helped me sort of trust my gut about, oh,

212
00:12:19.480 --> 00:12:21.320
I know what the story is. I've been immersing the

213
00:12:21.440 --> 00:12:25.159
data for three months. I don't need to try to

214
00:12:25.200 --> 00:12:28.039
share it all at once. There's a lot of sequence,

215
00:12:28.720 --> 00:12:30.000
and it was a great way to work with the

216
00:12:30.039 --> 00:12:33.399
team too, because you know, we'd all have different somewhere,

217
00:12:33.399 --> 00:12:36.960
different perspectives, and so we could get in a room

218
00:12:37.039 --> 00:12:40.360
and sort of debate what that storyline was. Then once

219
00:12:40.399 --> 00:12:44.240
that was agreed upon, then we could kind of delegate. Okay,

220
00:12:44.320 --> 00:12:46.120
you do you know the first part of the deck

221
00:12:46.159 --> 00:12:47.519
you did the ability of the underwork.

222
00:12:49.120 --> 00:12:52.000
Were those presentations led by an executive? Were they led

223
00:12:52.039 --> 00:12:53.279
by the team.

224
00:12:53.919 --> 00:12:57.799
So in the consulting world, it's kind of an interesting arrangement.

225
00:12:57.919 --> 00:13:05.120
It's it's a fairly merit it's mostly a meritocracy, so

226
00:13:05.200 --> 00:13:09.080
that pretty much while you're putting these materials together, any voice,

227
00:13:09.240 --> 00:13:14.840
no matter what level, is welcome to be heard. But

228
00:13:14.879 --> 00:13:17.360
then when you go to the client, you know, typically

229
00:13:17.519 --> 00:13:21.360
the senior partner leads off intro and then who's ever

230
00:13:21.480 --> 00:13:24.840
running the project they lead the presentation. Usually that's how

231
00:13:24.840 --> 00:13:27.519
it goes because you know the data, the partner knows

232
00:13:27.559 --> 00:13:29.000
the highlights.

233
00:13:28.240 --> 00:13:34.000
Right, let's see, do you want to touch on CSC

234
00:13:34.080 --> 00:13:37.200
index or palladium. I do want to get to fidelity,

235
00:13:37.440 --> 00:13:38.759
But do you want to touch on either of those

236
00:13:38.759 --> 00:13:39.840
maybe some key lessons?

237
00:13:40.559 --> 00:13:43.600
Yeah, sure. So while I was still it was actually

238
00:13:43.600 --> 00:13:47.879
the Cooper's side of PwC. Prior to Man, I had

239
00:13:47.919 --> 00:13:52.279
started in strategy, as I said Kevin, and you know,

240
00:13:52.320 --> 00:13:54.600
the Japanese were kind of kicking our butts with total

241
00:13:54.679 --> 00:13:58.039
quality and actually coming up with high quality products at

242
00:13:58.039 --> 00:14:04.200
a lower costs. And so a lot of the work

243
00:14:04.320 --> 00:14:08.360
switched to helping organizations catch up, if you will, and

244
00:14:08.879 --> 00:14:11.720
really be able to satisfy their customers better but out

245
00:14:11.759 --> 00:14:15.759
of lower costs. So Cooper's had really been leading the

246
00:14:15.759 --> 00:14:20.519
way in that area in their manufacturing practice. These guys

247
00:14:20.559 --> 00:14:23.159
had gone to Japan and seeing what they were doing

248
00:14:23.200 --> 00:14:26.000
at Toyota and Honda and so forth, and I worked

249
00:14:26.039 --> 00:14:30.799
with them on some strategy projects that they became implementation

250
00:14:30.960 --> 00:14:36.159
projects at big companies like AT and T. And then

251
00:14:36.600 --> 00:14:41.279
I actually led an effort to translate those learnings to

252
00:14:41.360 --> 00:14:44.120
white collar environments. So I did some of the first

253
00:14:44.120 --> 00:14:47.720
business re engineering projects for the mutual fund industry. Actually

254
00:14:47.759 --> 00:14:51.519
the back offices of Putnam Mutual Funds, Failing Investments, an

255
00:14:51.559 --> 00:14:57.360
ad agency that was really fascinating in Detroit. One of

256
00:14:57.399 --> 00:15:03.200
their clients was Chevrolet, which they'd had before General Motors existed,

257
00:15:03.240 --> 00:15:07.519
so this was like one hundred year customer potential. But

258
00:15:07.639 --> 00:15:10.799
they also had smaller clients and they didn't quite understand

259
00:15:10.799 --> 00:15:14.639
why the approach with Chevy wasn't working, you know, with

260
00:15:15.279 --> 00:15:19.639
other clients. And so, you know, I had a blast

261
00:15:19.720 --> 00:15:23.720
like applying those kind of principles to these white collar,

262
00:15:23.799 --> 00:15:27.279
more service oriented environments. And they did things like literally

263
00:15:27.320 --> 00:15:30.039
like knockdown walls, you know, so people could all work

264
00:15:30.039 --> 00:15:33.639
together and things like that. It's very fun. So doing

265
00:15:33.639 --> 00:15:36.919
that work, I got recruited to CSC Index because they

266
00:15:37.080 --> 00:15:40.159
were really the pioneer in business process or engineering that

267
00:15:40.240 --> 00:15:42.240
Michael Hammer, you know, worked with them. He wrote the

268
00:15:42.279 --> 00:15:46.200
original articles and our Business Review and for MIT Review

269
00:15:46.320 --> 00:15:50.279
and so forth. New York Times. I landed New York

270
00:15:50.320 --> 00:15:55.120
Times as a client for them for the New York office,

271
00:15:55.440 --> 00:15:59.799
and then I got recruited to it was then called

272
00:16:03.519 --> 00:16:06.000
it was part of before it was acquired by Palladium.

273
00:16:06.120 --> 00:16:12.240
It was the Balance Scorecard Collaborative was one of their

274
00:16:12.320 --> 00:16:16.279
names that they ran under and these were the guys

275
00:16:16.320 --> 00:16:20.320
who really had invented the balance scorecard concept. So Kaplan

276
00:16:20.519 --> 00:16:23.399
and the Heart Business School of Norton, who was really

277
00:16:23.519 --> 00:16:27.559
kind of a groundbreaker and originally like one of the

278
00:16:27.600 --> 00:16:31.639
first IT strategy guys, and they had come up with

279
00:16:31.679 --> 00:16:35.080
this concept because on that kind of re engineer when

280
00:16:35.080 --> 00:16:37.840
re engineering was the rage, you know, people who were

281
00:16:38.039 --> 00:16:40.799
gathering all this operational data, they kind of didn't know

282
00:16:40.799 --> 00:16:44.320
what to do with all of it. And so Kaplin

283
00:16:44.320 --> 00:16:46.679
norm put together this concept which on the faces it's

284
00:16:46.720 --> 00:16:48.759
fairly simple, which is, if you want to get great

285
00:16:48.759 --> 00:16:52.080
financial results, you need to get satisfy your customers. If

286
00:16:52.120 --> 00:16:54.639
you want to satisfy your customers, you need processes that

287
00:16:54.679 --> 00:16:57.840
work really well. If you want processes that work really well,

288
00:16:58.279 --> 00:17:00.679
need the people with the right skills as to the

289
00:17:00.720 --> 00:17:04.720
right information. Well, that concept, if you then say okay,

290
00:17:05.039 --> 00:17:07.480
what are the goals for those four areas and then

291
00:17:07.519 --> 00:17:09.400
how are we going to measure success, turn out to

292
00:17:09.400 --> 00:17:13.240
be hugely powerful for a successful strategy execution. So, for example,

293
00:17:13.960 --> 00:17:17.039
one of their early clients was Mobile Oil and they

294
00:17:17.079 --> 00:17:20.839
helped Mobile Oil swing from a negative cash flow of

295
00:17:20.839 --> 00:17:23.599
a half billion dollars to a positive cash flow of

296
00:17:23.640 --> 00:17:26.480
a half billion to agow in two years.

297
00:17:26.519 --> 00:17:27.119
Two years.

298
00:17:27.519 --> 00:17:29.799
Yeah, now they had a new strategy and so forth,

299
00:17:29.839 --> 00:17:32.319
but this is what drove the implementation of it. So

300
00:17:32.640 --> 00:17:36.319
I use those I learned those principles with Kaplin and

301
00:17:36.359 --> 00:17:38.599
Norton and applied them in other industries.

302
00:17:39.319 --> 00:17:41.400
All right, we're going to take our first break right here.

303
00:17:41.480 --> 00:17:45.880
We'll be back everybody with Timothy Swartz in about one minute.

304
00:17:48.680 --> 00:17:52.640
You're listening to Winning Business Radio with Kevin Helene on

305
00:17:52.920 --> 00:17:56.839
W four CY Radio. That's W four cy dot com.

306
00:17:57.079 --> 00:17:59.680
Don't go away. More helpful information is coming right up

307
00:18:00.079 --> 00:18:02.160
right here on Winning Business Radio.

308
00:18:06.079 --> 00:18:08.200
Have you ever dreamt of being on the radio, Well,

309
00:18:08.240 --> 00:18:10.759
now it's your chance. Be a radio show guest on

310
00:18:10.839 --> 00:18:13.839
the number one ranked internet radio station and promote you

311
00:18:14.079 --> 00:18:17.359
and your business for free. Yes you heard it, Free

312
00:18:17.640 --> 00:18:21.279
business advertising right here on W four cy dot com.

313
00:18:21.599 --> 00:18:25.200
Call five six one five zero six four zero three

314
00:18:25.240 --> 00:18:27.599
to one now to get booked on one of our shows.

315
00:18:27.960 --> 00:18:31.839
That's five six one five zero six four zero three one.

316
00:18:32.160 --> 00:18:37.240
Get your free advertising now.

317
00:18:38.599 --> 00:18:41.440
And now back to Winning Business Radio with Kevin Helene,

318
00:18:41.640 --> 00:18:45.480
presenting exciting topics and expert guests with one goal in

319
00:18:45.559 --> 00:18:49.119
mind to help you succeed in business. Here once again,

320
00:18:49.279 --> 00:18:52.640
it's Kevin Helene.

321
00:18:58.119 --> 00:18:59.880
We are back with Timothy Sword.

322
00:19:00.880 --> 00:19:04.519
Uh, and I'm going to ask you, so, while you're

323
00:19:04.559 --> 00:19:08.559
doing this, while you're you're working in corporate world, were

324
00:19:08.599 --> 00:19:13.039
you starting to identify some of the areas that need

325
00:19:13.160 --> 00:19:14.839
the work that you're doing now? I mean, did you

326
00:19:14.880 --> 00:19:15.599
see any of that.

327
00:19:15.599 --> 00:19:16.160
At that time?

328
00:19:18.759 --> 00:19:23.000
What do you mean by mindfulness, you know, executive development,

329
00:19:23.039 --> 00:19:23.480
et cetera.

330
00:19:24.079 --> 00:19:31.000
Yeah, great question. Yeah, thanks, so, yeah, of course, you know,

331
00:19:31.000 --> 00:19:34.559
I had We hadn't really talked about this, but I started.

332
00:19:34.720 --> 00:19:36.599
I taught myself how to meditate from a book when

333
00:19:36.599 --> 00:19:37.880
I was fifteen years old.

334
00:19:37.960 --> 00:19:39.440
I was going to ask that that's interesting.

335
00:19:39.720 --> 00:19:46.200
Yeah, because despite being smart, or maybe somewhat because I

336
00:19:46.319 --> 00:19:50.839
was too cocky, I had done okay in school without

337
00:19:51.160 --> 00:19:53.839
studying that hard. But that didn't really work in math class,

338
00:19:55.400 --> 00:19:58.519
and I was a very avid reader. So I had

339
00:19:58.640 --> 00:20:02.599
somehow tripped across the thing called meditation that you could

340
00:20:02.599 --> 00:20:08.519
do to calm your mind and feel less anxious. And

341
00:20:08.599 --> 00:20:11.960
so I started practicing that literally in math class, like breathing.

342
00:20:12.160 --> 00:20:16.039
I literally breathed my way through tenth grade math. And

343
00:20:16.079 --> 00:20:18.079
I also did other things, you know, I went for

344
00:20:18.119 --> 00:20:21.599
extra help, you know, studied at night things like that,

345
00:20:21.680 --> 00:20:27.559
but it was super helpful. And then later in early college,

346
00:20:27.599 --> 00:20:30.400
I started doing trendsidental meditation every day twice a day

347
00:20:30.440 --> 00:20:32.920
for twenty minutes. And it was really amazed at like

348
00:20:33.039 --> 00:20:34.680
the states of mind you could.

349
00:20:35.000 --> 00:20:36.519
And you were in Boston. You weren't even in San

350
00:20:36.519 --> 00:20:37.599
Francisco at the time.

351
00:20:37.960 --> 00:20:39.839
Yeah. Actually, yeah, well in New York I grew up.

352
00:20:39.880 --> 00:20:41.039
There was a little humor there.

353
00:20:41.319 --> 00:20:49.880
Yeah, no, it's really true. And so I can talk

354
00:20:49.920 --> 00:20:51.319
more about that if you want to. We can talk

355
00:20:51.319 --> 00:20:51.920
about that later.

356
00:20:52.200 --> 00:20:53.880
Yeah, we'll add that in in just a few minutes.

357
00:20:54.000 --> 00:21:02.440
Great, But yeah, what happened was after I was spent

358
00:21:02.519 --> 00:21:07.359
six years at Fideli Investments leading business transformation projects, was

359
00:21:07.400 --> 00:21:10.559
at a strategy for their broker's division, which is all

360
00:21:10.559 --> 00:21:17.160
their retail distribution plus back office platforms for retail brokers

361
00:21:17.240 --> 00:21:20.559
like that are at banks and so forth. Then I

362
00:21:20.599 --> 00:21:23.599
went out on my own and I was mostly I

363
00:21:23.640 --> 00:21:27.319
was doing consulting, mostly focused on strategy execution, as I

364
00:21:27.359 --> 00:21:29.279
was talking about a little bit earlier, but I was

365
00:21:29.319 --> 00:21:33.480
working really like shoulders shoulder with the leadership teams, showing

366
00:21:33.519 --> 00:21:37.119
them how to create strategy figure out strategy, show them

367
00:21:37.119 --> 00:21:39.559
how to execute. So they really owned it. I wasn't

368
00:21:39.599 --> 00:21:42.559
going off and doing researchs and coming back with a

369
00:21:42.599 --> 00:21:43.119
study that.

370
00:21:43.400 --> 00:21:47.359
Might have noticed I noticed you started that in three ish. Yeah,

371
00:21:47.400 --> 00:21:49.880
and Union Bank comes after that, right, right, right?

372
00:21:49.960 --> 00:21:50.839
Yeah? Yeah.

373
00:21:50.920 --> 00:21:54.559
So while I was working with these leaders, they then

374
00:21:54.599 --> 00:21:59.519
started to ask me to coach them, and I kind

375
00:21:59.519 --> 00:22:01.920
of sort of knew what that was, but not really.

376
00:22:02.680 --> 00:22:04.160
So that's when I went to school at night for

377
00:22:04.200 --> 00:22:07.880
two years at a graduate school of psychology, well in

378
00:22:07.960 --> 00:22:13.240
James University, Yeah, then called the Massachusetts Professional School Psychology.

379
00:22:14.359 --> 00:22:19.359
Actually, yeah, right, I'm familiar with it.

380
00:22:16.680 --> 00:22:21.079
A great Yeah. So mostly they graduated PhDs in sids,

381
00:22:21.079 --> 00:22:23.519
but they had started this executive coaching program, so really

382
00:22:23.519 --> 00:22:28.000
grounded in, you know, a pretty rigorous approach, seeing a

383
00:22:28.039 --> 00:22:30.720
lot of three sixty assessments and other kinds of assessments

384
00:22:30.759 --> 00:22:34.240
that have real data on people's behavior and how they're

385
00:22:34.240 --> 00:22:37.720
being perceived versus how they're perceiving themselves. So yeah, I

386
00:22:37.799 --> 00:22:40.640
certainly started to see that in the people I was

387
00:22:40.640 --> 00:22:41.160
working with.

388
00:22:43.039 --> 00:22:45.880
When and why not? When? When was.

389
00:22:47.920 --> 00:22:51.279
All right, so talk about your consulting practice, and then

390
00:22:51.319 --> 00:22:53.720
I'm going to ask you when and why you you

391
00:22:54.319 --> 00:22:57.640
started transition to mindfulness, to a mindfulness practice.

392
00:22:57.680 --> 00:23:00.960
Talk about the work that you did at T short, gotcha.

393
00:23:01.599 --> 00:23:04.359
Yeah, So I was doing a lot of strategy execution

394
00:23:04.519 --> 00:23:09.799
work and this range the clients range from like little

395
00:23:09.799 --> 00:23:13.240
tiny nonprofits you never heard of, to literally like the

396
00:23:13.240 --> 00:23:18.039
Global fifty you know of goals Land Research, which makes

397
00:23:18.039 --> 00:23:21.440
the equipment and make chips like intell right would be

398
00:23:21.480 --> 00:23:22.359
there in the video review.

399
00:23:22.400 --> 00:23:24.960
So these would be executives, senior leaders, maybe up and

400
00:23:25.000 --> 00:23:26.839
coming leaders and managers.

401
00:23:26.960 --> 00:23:29.599
That's right. Yeah, So I was doing well when I

402
00:23:29.599 --> 00:23:32.039
was doing the strategy chution work that was with the

403
00:23:32.119 --> 00:23:38.160
leadership team either a company or a division. And I

404
00:23:38.200 --> 00:23:41.279
was certified as a coach by then, so I was

405
00:23:41.279 --> 00:23:48.640
also doing coaching and so I did that kind of doing,

406
00:23:49.000 --> 00:23:54.160
having my feet in both the consulting and the coaching camps,

407
00:23:54.200 --> 00:23:57.680
if you will. And then about fifteen years ago, people

408
00:23:57.680 --> 00:24:00.960
started to ask me to teach mindfulness classes in corporate settings,

409
00:24:01.000 --> 00:24:02.799
Like they heard I was doing this thing and they

410
00:24:02.799 --> 00:24:07.519
were curious about it, and it was becoming more in

411
00:24:07.559 --> 00:24:09.880
the press.

412
00:24:10.759 --> 00:24:10.960
Yeah.

413
00:24:11.000 --> 00:24:13.039
I mean when you first, at least my experience, when

414
00:24:13.079 --> 00:24:15.000
you first hear it seems kind of out there. But

415
00:24:15.039 --> 00:24:17.519
then when you start to understand it. That's why I

416
00:24:17.559 --> 00:24:20.279
want to have you on. When people start to understand it, it

417
00:24:20.240 --> 00:24:22.119
really is so beneficial.

418
00:24:22.960 --> 00:24:25.440
Yeah, no, I mean just to jump to the present

419
00:24:25.440 --> 00:24:27.519
for a second. So there was an article recently in

420
00:24:27.559 --> 00:24:32.160
the Harvard Business Review, just like the bastion of capitalist media.

421
00:24:32.279 --> 00:24:37.880
Right on the title was something like self awareness is

422
00:24:37.920 --> 00:24:42.440
more important to a CEO's success in running his company

423
00:24:42.599 --> 00:24:45.640
or her company than an NBA. And this was a

424
00:24:45.759 --> 00:24:55.160
research base article. And so, my, you know, and why

425
00:24:55.200 --> 00:24:58.079
is that true? So self awareness is like the foundation

426
00:24:58.200 --> 00:25:03.160
of emotional intelligence, right, and mindfulness is all about awareness,

427
00:25:03.440 --> 00:25:09.440
self awareness and awareness of how you're impacting others. Right. So,

428
00:25:09.440 --> 00:25:12.039
so I'd been practicing mindfuls a long time. It was

429
00:25:12.039 --> 00:25:14.759
born in the press. People were curious about it wasn't

430
00:25:14.839 --> 00:25:17.519
didn't sound as crazy as when I first started, like

431
00:25:18.000 --> 00:25:20.000
went off and did a ten day center treat like

432
00:25:20.079 --> 00:25:21.519
that sounds like you're out of your mind.

433
00:25:21.640 --> 00:25:25.200
Yeah, in are in Mexico or something, right, Yeah.

434
00:25:26.839 --> 00:25:29.839
So I started teaching in very corporate environments, like for

435
00:25:29.920 --> 00:25:35.880
the Young President's Organization, for the National Association of Corporate Directors,

436
00:25:35.920 --> 00:25:39.799
for the Private Directors Association, and then for nonprofits for

437
00:25:39.920 --> 00:25:45.279
asset management firms. And then when I was recruited to

438
00:25:45.359 --> 00:25:48.960
Union Bank after I moved to San Francisco, the head

439
00:25:49.000 --> 00:25:52.160
of HR and I had met and she was had

440
00:25:52.160 --> 00:25:54.279
some background of mindfulness and she asked me to help

441
00:25:54.279 --> 00:25:56.359
her roll it out across the bank. So we created

442
00:25:56.359 --> 00:25:58.599
a national program for the bank.

443
00:25:58.839 --> 00:26:01.279
All right, pause right there, let me ask what did

444
00:26:01.359 --> 00:26:05.519
she identify she did, You've probably validated it, But what

445
00:26:05.559 --> 00:26:09.200
did she identify as the needs that mindfulness would be

446
00:26:09.240 --> 00:26:09.880
the solution for?

447
00:26:10.359 --> 00:26:15.359
Right, got it? So, I mean her personal experience which

448
00:26:15.400 --> 00:26:18.519
she shared. I'm not telling any stories because she had

449
00:26:18.559 --> 00:26:21.559
breast cancer. Wow, And she went to the mail clinic

450
00:26:22.480 --> 00:26:26.920
and part of her treatment was a mindfulness based stress

451
00:26:26.920 --> 00:26:29.960
reduction program that was developed by this guy, John Cabotzen,

452
00:26:30.039 --> 00:26:31.759
who I actually know very well. Used to live down

453
00:26:31.759 --> 00:26:34.599
the street for me, I think in Massachusetts, and he

454
00:26:35.160 --> 00:26:38.920
created his program after getting his PhD in microbiology at MIT. Right,

455
00:26:38.960 --> 00:26:42.759
So he's not a wu wu kind of guy. Yeah,

456
00:26:42.920 --> 00:26:45.599
And now that program has rolled out probably hospitals all

457
00:26:45.640 --> 00:26:51.640
over the world. But so she understood that how much

458
00:26:51.720 --> 00:26:55.599
mindfulness can help your emotional health, and how your emotional

459
00:26:55.599 --> 00:27:00.119
health healths everything else. Right, And so if you're or

460
00:27:01.319 --> 00:27:05.400
an executive, there's many things you can react to in

461
00:27:05.440 --> 00:27:07.519
a day. Right, there's a lot of stresses thrown at you.

462
00:27:08.119 --> 00:27:10.319
It's internal and external, right.

463
00:27:10.279 --> 00:27:14.960
That's right, that's right, And most of the external ones

464
00:27:14.960 --> 00:27:20.720
you can't control, but you can control how you respond

465
00:27:20.720 --> 00:27:26.079
to them, and mindfulness kind of summon up the benefit.

466
00:27:26.359 --> 00:27:30.079
For one of the big benefits is that if you

467
00:27:30.119 --> 00:27:37.440
think about some external stimulus coming into your awareness and

468
00:27:37.480 --> 00:27:42.880
then at some point you respond to that, the mindfulness

469
00:27:42.920 --> 00:27:47.400
creates like an internal mental space, a bigger space of

470
00:27:47.519 --> 00:27:50.880
holding that stimulus and considering how you're going to respond

471
00:27:50.880 --> 00:27:54.920
to it. So instead of reacting, you respond if you will,

472
00:27:55.039 --> 00:28:01.119
so you can. When you react into things, it's often

473
00:28:01.160 --> 00:28:06.920
from like the fight or flight responds right, fear based

474
00:28:07.599 --> 00:28:13.359
often and you're the executive function of your brain just

475
00:28:13.480 --> 00:28:17.680
isn't like in year that much, so you're often making

476
00:28:17.920 --> 00:28:21.920
poor decisions. Like I'm sure everyone can relate to this

477
00:28:22.920 --> 00:28:25.920
in corporate America, which is, you know, have you ever

478
00:28:26.160 --> 00:28:28.920
gotten an email that you responded to and you know

479
00:28:28.960 --> 00:28:32.200
you probably copy twenty people and you do it right away,

480
00:28:32.359 --> 00:28:34.359
and you know it was irritating when you got it,

481
00:28:34.400 --> 00:28:35.960
and then you were like, oh my god, why did

482
00:28:36.000 --> 00:28:39.559
I send that email? Right? And that could either be

483
00:28:39.599 --> 00:28:41.200
a little problem or a big problem.

484
00:28:42.119 --> 00:28:45.079
I have about a thirty second pause, I use the

485
00:28:45.079 --> 00:28:47.839
outlook function to delay the sin.

486
00:28:48.200 --> 00:28:51.599
Oh nice, yeah, yeah, because that's often the old Yeah.

487
00:28:51.759 --> 00:28:56.799
Often fifteen or thirty second is all you need. So

488
00:28:56.839 --> 00:29:00.079
it helps create a bigger space for when those you

489
00:29:00.200 --> 00:29:05.039
like come in that could be upsetting. You're more calm,

490
00:29:05.079 --> 00:29:07.240
Like it's not even like you have to recover, like,

491
00:29:07.279 --> 00:29:09.759
you're just more calm to begin with. And so you're

492
00:29:09.799 --> 00:29:12.559
coming from a wiser and hopefully more compassionate place.

493
00:29:14.079 --> 00:29:17.559
All right, we're gonna take our second break, second and

494
00:29:17.599 --> 00:29:20.279
final break right now, and we will be back in

495
00:29:20.359 --> 00:29:22.640
one more minute.

496
00:29:25.400 --> 00:29:29.359
You're listening to Winning Business Radio with Kevin Helene on

497
00:29:29.640 --> 00:29:33.559
W four CY Radio. That's W four cy dot com.

498
00:29:33.759 --> 00:29:36.440
Don't go away. More helpful information is coming right up

499
00:29:36.680 --> 00:29:38.839
right here on Winning Business Radio.

500
00:29:41.279 --> 00:29:44.200
The yp dot com website is your local search engine.

501
00:29:44.279 --> 00:29:46.319
If you're looking for a good restaurant, it can help

502
00:29:46.359 --> 00:29:49.039
you find the right one nearby with ratings and reviews.

503
00:29:49.440 --> 00:29:51.319
Or if your car breaks down, you can use the

504
00:29:51.400 --> 00:29:54.200
YP app to find the closest repair shop, or maybe

505
00:29:54.240 --> 00:29:56.559
you're just looking for something to do on a Friday night,

506
00:29:56.880 --> 00:29:59.200
Well it has great local coupons for all sorts of

507
00:29:59.200 --> 00:30:02.000
things in your area, no matter what, when or where.

508
00:30:02.200 --> 00:30:04.960
If you're looking for something, YP Local Search can help

509
00:30:05.000 --> 00:30:06.960
you find it. So go to yp dot com or

510
00:30:07.000 --> 00:30:10.599
download the app to search local, find local, and save local.

511
00:30:15.240 --> 00:30:18.079
And now back to Winning Business Radio with Kevin Helene,

512
00:30:18.279 --> 00:30:22.119
presenting exciting topics and expert guests with one goal in

513
00:30:22.240 --> 00:30:25.720
mind to help you succeed in business. Here once again

514
00:30:26.000 --> 00:30:29.359
is Kevin Helena.

515
00:30:34.759 --> 00:30:38.839
We're back with Timothy Swords of Mindful Leadership Executive Coaching.

516
00:30:39.160 --> 00:30:41.519
So you may just have but I want the audience.

517
00:30:41.519 --> 00:30:46.039
I want the audience to be clear what exactly is mindfulness?

518
00:30:47.599 --> 00:30:51.319
Mindfulness is I mean, you can define it a few

519
00:30:51.319 --> 00:30:54.759
different ways. One is like a state of mind if

520
00:30:54.799 --> 00:31:01.079
you will, where you're aware. I mean, it's fundamentally awareness,

521
00:31:01.559 --> 00:31:06.599
but most of us are like either thinking about something

522
00:31:06.680 --> 00:31:11.480
in the past or planning something in the future, and

523
00:31:11.519 --> 00:31:15.839
mostly unconsciously. We're not really truly in the moment fully aware.

524
00:31:16.000 --> 00:31:19.279
It's because we've been conditioned but through you know, millions

525
00:31:19.319 --> 00:31:21.160
of years of evolution to be like, oh my god,

526
00:31:21.160 --> 00:31:22.799
what we need to be on an alert.

527
00:31:22.559 --> 00:31:25.440
Of the threats and also this fallacy of multitasking even

528
00:31:25.440 --> 00:31:26.200
though it seems real.

529
00:31:27.400 --> 00:31:37.000
That's right, yeah, exactly, so, So mindfulness is it's an awareness,

530
00:31:37.200 --> 00:31:42.039
but I would call it like a lucid awareness where

531
00:31:42.039 --> 00:31:44.759
there's not a lot of judgment going on. You're just

532
00:31:44.799 --> 00:31:50.680
seeing things really as they are, so and there's an

533
00:31:50.680 --> 00:31:53.640
agency to it. It's not just just like passive I'm

534
00:31:53.640 --> 00:31:56.200
just going to accept whatever is coming along. It's really

535
00:31:56.200 --> 00:32:01.119
seeing things clearly so we can respond to them wisely and.

536
00:32:01.000 --> 00:32:04.400
Compassionately or object more objectively, less emotionally.

537
00:32:05.119 --> 00:32:10.480
Yes, exactly. Yeah. So one of the characteristics of what

538
00:32:10.480 --> 00:32:12.640
I would call a mindful leader is they're not taking

539
00:32:12.640 --> 00:32:17.119
things so personally right, so they can respond more objectively.

540
00:32:17.160 --> 00:32:18.920
As you were saying, that's right.

541
00:32:20.039 --> 00:32:23.440
So it's actually interesting. I didn't make the parallel, and

542
00:32:24.160 --> 00:32:27.960
I'm just learning like the audiences are. But we actually

543
00:32:28.400 --> 00:32:32.000
when in coaching salespeople, we help them become self aware.

544
00:32:32.319 --> 00:32:35.880
We use assessments like you do, and we measure for

545
00:32:35.920 --> 00:32:38.640
the amount of emotional involvement they have because that impacts

546
00:32:38.680 --> 00:32:43.440
negatively they're selling often interesting well, their response right to objections,

547
00:32:45.799 --> 00:32:47.240
lack of responsiveness, et cetera.

548
00:32:47.359 --> 00:32:50.240
You know, so interesting, that makes sense, that makes total sense.

549
00:32:50.640 --> 00:32:53.680
So there's a there's a science of how the brain

550
00:32:53.799 --> 00:32:58.640
is rewired. I read, and that's according to not just you,

551
00:32:58.720 --> 00:33:01.799
but Harvard Medical and Mass General and others. So talk

552
00:33:01.839 --> 00:33:04.000
about how the brain is actually rewired.

553
00:33:04.680 --> 00:33:11.559
Yeah, so yeah, no, there's thousands of research projects and

554
00:33:11.640 --> 00:33:14.319
articles that have been done now for the last forty

555
00:33:14.359 --> 00:33:18.480
or fifty years. So, I mean one of the main

556
00:33:18.519 --> 00:33:21.000
things is that when we're in this fight or flight

557
00:33:23.799 --> 00:33:30.480
mode or amigdalist so called hijacked. So because we're either

558
00:33:30.559 --> 00:33:35.119
like ready to fight, you know, or a frozen or

559
00:33:35.160 --> 00:33:37.240
a more modern day, we might be like you know,

560
00:33:40.079 --> 00:33:47.119
you know, fidgeting. But when where that worked up? Literally,

561
00:33:47.160 --> 00:33:50.200
as I mentioned a little earlier, the executive function of

562
00:33:50.319 --> 00:33:52.759
brain is not working. The logical part of our brain

563
00:33:52.880 --> 00:34:00.079
is not working. And so literally the practice of mindfulness

564
00:34:01.000 --> 00:34:06.079
what it is is when you're meditating, is your thoughts

565
00:34:06.119 --> 00:34:08.360
and emotions will keep coming up. Of course, it's not

566
00:34:08.400 --> 00:34:11.159
like your mind stops. The idea isn't to stop thinking,

567
00:34:12.119 --> 00:34:13.920
but to be aware of those thoughts and emotions. And

568
00:34:13.960 --> 00:34:17.199
so you can be aware of upsetting thoughts and emotions

569
00:34:17.280 --> 00:34:20.960
or other thoughts and emotions from this mindful place, and

570
00:34:21.039 --> 00:34:24.880
you can actually label them like oh, anger, anger, or

571
00:34:26.360 --> 00:34:32.440
anxious anxious or joy joy right, And by engaging sort

572
00:34:32.440 --> 00:34:35.199
of both sides of the brain, if you will, actually

573
00:34:35.280 --> 00:34:39.559
calming the amignal up down, and if you do this enough,

574
00:34:39.800 --> 00:34:43.400
you restructure the brain permanently so it just doesn't get

575
00:34:43.440 --> 00:34:47.320
upset as much. So quick anecdote, I had a personally

576
00:34:47.360 --> 00:34:50.599
upsetting career thing happened to me in fidelity. I had

577
00:34:50.599 --> 00:34:54.480
an opportunity to meditate for a month, which I did

578
00:34:54.639 --> 00:34:57.719
at a retreat center, and I was pretty upset. So like,

579
00:34:57.880 --> 00:35:00.920
and you're meditating like ten twelve, fourteen hours day, there's

580
00:35:00.920 --> 00:35:05.880
a lot of opportunity to label anger anger. After those

581
00:35:05.880 --> 00:35:08.719
four weeks, I was never so upset about anything again

582
00:35:08.760 --> 00:35:12.559
in my life, Like I can't get off that still. Ye, yeah,

583
00:35:12.599 --> 00:35:15.599
but I'm sure my brain structure changed.

584
00:35:18.039 --> 00:35:23.960
So what does a practical daily routine look like? Actually,

585
00:35:24.039 --> 00:35:26.679
let me ask that A and B. Sure, what does

586
00:35:26.679 --> 00:35:28.639
it look like for you? And what would it look

587
00:35:28.679 --> 00:35:30.000
like for someone starting out?

588
00:35:30.400 --> 00:35:33.840
Yeah? No, those are great questions. So I'd say there's

589
00:35:33.840 --> 00:35:36.199
two parts of the daily routine for me. When is

590
00:35:36.239 --> 00:35:38.920
the formal meditation practice, which I first thing in the

591
00:35:38.960 --> 00:35:45.079
morning for forty minutes and then during the day. You know,

592
00:35:45.199 --> 00:35:51.239
there's very practical applications of mindfulness or opportunities to practice, right.

593
00:35:51.599 --> 00:35:54.039
So I also walk for a mile before I do

594
00:35:54.079 --> 00:35:58.280
any work in the morning, and I try to be

595
00:35:58.559 --> 00:36:01.880
more aware of my surrounding then my so like feeling

596
00:36:01.920 --> 00:36:04.480
my feet on there on the ground as they as

597
00:36:04.480 --> 00:36:06.920
they take each step, and that's just like bringing myself

598
00:36:06.960 --> 00:36:09.760
back to the present, like a little practice. And I'm

599
00:36:09.760 --> 00:36:12.320
hearing the birds singing, I'm seeing the beautiful flowers. You know,

600
00:36:12.360 --> 00:36:15.719
I've been really enjoying it. It's not right, it's not

601
00:36:15.800 --> 00:36:19.000
a chore. I'm having a great time being aware of

602
00:36:19.599 --> 00:36:21.880
you know, the world and the earth and all the beauty.

603
00:36:21.960 --> 00:36:24.599
And you're not on your phone almost tripping over the sidewalk,

604
00:36:24.639 --> 00:36:26.960
and you're not listening to a podcast right.

605
00:36:26.880 --> 00:36:29.800
Not usually and those are all good too, but ye,

606
00:36:31.280 --> 00:36:32.639
and I mean, it's a funny thing I was. I

607
00:36:32.679 --> 00:36:35.400
was noticing my mind a couple of days ago when

608
00:36:35.440 --> 00:36:38.360
I was taking my little morning walk. As I got

609
00:36:38.360 --> 00:36:44.000
within maybe three minutes from my house, I realized I'd

610
00:36:44.039 --> 00:36:46.519
taken the keys out of my pocket. Now I don't

611
00:36:46.599 --> 00:36:49.480
need us for another three minutes. Yeah, my mind is

612
00:36:49.519 --> 00:36:54.119
already in the future, right, And I just laughed at myself.

613
00:36:54.159 --> 00:36:56.039
I'm like, what are you doing? Like I do that

614
00:36:56.119 --> 00:36:58.880
a lot be here at this moment, you know, because

615
00:36:59.639 --> 00:37:01.639
you know, if you're not in this moment for like

616
00:37:02.039 --> 00:37:05.920
mundane things, then you're missing like being with your children, right,

617
00:37:05.960 --> 00:37:08.960
you're being enjoying your wife or your husband or you know,

618
00:37:09.039 --> 00:37:11.559
I hike a lot. So the beauty of a beautiful

619
00:37:11.639 --> 00:37:16.239
views like so for me, it's not just a way

620
00:37:16.320 --> 00:37:19.559
to be more effective, right, it's also a way to

621
00:37:19.599 --> 00:37:20.199
be happier.

622
00:37:23.519 --> 00:37:26.400
Let's see some of the areas in which you please,

623
00:37:26.480 --> 00:37:27.599
oh yes, please please.

624
00:37:27.800 --> 00:37:30.280
So for people who are starting out.

625
00:37:30.000 --> 00:37:31.639
Oh yes, sorry, I wanted to.

626
00:37:31.599 --> 00:37:33.920
Mention that you don't need to sit forty minutes a

627
00:37:34.000 --> 00:37:37.960
day to benefit. There's been more recent research because a

628
00:37:37.960 --> 00:37:39.760
lot of the original research were on people who are

629
00:37:39.760 --> 00:37:44.760
sitting meditating a lodge and you know all these great benefits.

630
00:37:44.800 --> 00:37:48.159
But more recent reachar shows that if you do it's

631
00:37:48.199 --> 00:37:52.360
just like twenty minutes a day, but every day, you

632
00:37:52.360 --> 00:37:55.280
can get great benefits, like probably better than ninety five

633
00:37:55.320 --> 00:37:58.239
percent of people. And that applies to more than mindfulness.

634
00:37:58.239 --> 00:38:00.719
This applies that anything in.

635
00:38:00.639 --> 00:38:04.320
Life do you recommend morning doesn't matter?

636
00:38:07.000 --> 00:38:09.840
I mean in the scheme of things. Yeah, in theory

637
00:38:09.880 --> 00:38:14.000
it doesn't matter. I say for me, and I think

638
00:38:14.039 --> 00:38:16.880
for a lot of people, it's hard to just pull

639
00:38:16.880 --> 00:38:18.199
out of the activities of the day.

640
00:38:18.519 --> 00:38:19.280
Yeah, so the.

641
00:38:19.239 --> 00:38:22.480
Mornings for me the easiest because nothing is started again.

642
00:38:22.519 --> 00:38:26.400
So I'm not pulling myself back. But all you know, right,

643
00:38:26.440 --> 00:38:28.880
but as long as you know, maybe right before dinner

644
00:38:28.880 --> 00:38:30.800
could work, or you know, I wouldn't do it right

645
00:38:30.800 --> 00:38:32.079
before you go to sleep because then you're tired, you

646
00:38:32.079 --> 00:38:35.920
probably will go to sleep unless you want help going

647
00:38:35.960 --> 00:38:36.280
to sleep.

648
00:38:36.320 --> 00:38:39.039
You know. Then I actually have a very short breathing

649
00:38:39.119 --> 00:38:40.480
routine and I do to help me go to sleep.

650
00:38:40.480 --> 00:38:43.440
And it's fool proof. I mean, I'm telling you, it's

651
00:38:43.599 --> 00:38:45.400
just that it's that really quick.

652
00:38:45.559 --> 00:38:48.320
Uh, some of people know what I mean by four

653
00:38:48.440 --> 00:38:50.599
seven eighth, Right, it's just it's quick.

654
00:38:50.639 --> 00:38:51.880
It's easy, and I swear.

655
00:38:51.920 --> 00:38:55.159
But yeah, but some of the problems that you help

656
00:38:55.199 --> 00:38:58.280
people overcome could be worried, could be self doubt, could

657
00:38:58.360 --> 00:39:02.679
be burnout. Yeah, on the anxiety. There's so much anxiety today, right,

658
00:39:03.559 --> 00:39:06.840
are some of the go ahead, some of the other challenges.

659
00:39:07.159 --> 00:39:11.800
People and you know, in lots of different areas of challenges.

660
00:39:11.880 --> 00:39:13.920
So maybe they're and I'll give you a couple of

661
00:39:13.960 --> 00:39:18.360
examples to but maybe they're too emotionally reactive, right, or

662
00:39:18.400 --> 00:39:22.519
maybe they're recently promoted and they just need leadership skills, right,

663
00:39:24.039 --> 00:39:26.280
because you know, organizators have gotten flatter and flatters a

664
00:39:26.280 --> 00:39:28.599
lot of people getting from over they've been individual contributors

665
00:39:28.639 --> 00:39:32.400
and their organizations aren't giving them great management training or

666
00:39:32.440 --> 00:39:33.840
any So that's another area.

667
00:39:35.480 --> 00:39:35.760
Might be.

668
00:39:37.280 --> 00:39:43.440
People with imposter syndrome or like anxiety, or just there's

669
00:39:43.440 --> 00:39:45.840
so much uncertainty right now, so how do you deal

670
00:39:45.880 --> 00:39:48.360
with that? Right? Mergers, restructuring, you.

671
00:39:48.320 --> 00:39:52.559
Know, tariffs, tariffs. Yeah, but a couple of.

672
00:39:52.559 --> 00:39:58.920
Quick case examples. So I was coaching CFO publicly health firm,

673
00:40:00.880 --> 00:40:03.159
and he had kind of come up through investment, banking

674
00:40:03.199 --> 00:40:05.159
and so forth. So he kind of been a lone wolf.

675
00:40:05.159 --> 00:40:08.079
He didn't really know like the nuances of corporate life,

676
00:40:08.079 --> 00:40:12.440
if you will. So he's a brilliant guy. He'd actually

677
00:40:13.000 --> 00:40:16.119
grown up very kind of blue collars. Mom wasn't around.

678
00:40:16.199 --> 00:40:18.039
She was building a business. She could feed the kids.

679
00:40:18.599 --> 00:40:20.760
But he got himself into you know Ivy League school

680
00:40:20.800 --> 00:40:23.199
on a scholarship, a brilliant guy, but he was a

681
00:40:23.239 --> 00:40:26.039
scary guy in the room because he was coming across

682
00:40:26.079 --> 00:40:28.840
so intensely, and he was a good he wasn't like

683
00:40:28.880 --> 00:40:29.719
a mean guy.

684
00:40:29.599 --> 00:40:32.320
But yeah, yeah, he had these blinds.

685
00:40:32.039 --> 00:40:35.679
Out about the impact he was having. So what I

686
00:40:35.719 --> 00:40:38.199
called a gap between intention and impact was pretty big

687
00:40:38.239 --> 00:40:41.360
for this guy. So we actually did a lot of

688
00:40:41.360 --> 00:40:45.320
mindfulness training which really helped his self awareness. And so

689
00:40:45.400 --> 00:40:47.880
when we got the three sixty feedback and literally people

690
00:40:47.920 --> 00:40:52.000
said you're scary, he got it. And then he was

691
00:40:52.199 --> 00:40:56.280
became aware of, oh, what am I doing and what's

692
00:40:56.320 --> 00:40:59.320
behind what I'm doing, which was a lot of anxiety actually,

693
00:41:00.360 --> 00:41:02.920
so he was able to ground himself, Like I talked

694
00:41:02.920 --> 00:41:05.440
about my feet on the ground ice walking. So for

695
00:41:05.519 --> 00:41:09.440
him I recommended try noticing your feet, the feeling that

696
00:41:09.519 --> 00:41:12.440
the sensations of your feet on the ground or on

697
00:41:12.519 --> 00:41:15.320
the floor in a meeting, which he would do at

698
00:41:15.360 --> 00:41:17.440
the beginning of a meeting, and that would calm him down.

699
00:41:18.199 --> 00:41:23.400
Then he'd be like, oh, I can respond without being

700
00:41:23.440 --> 00:41:24.559
so intest right.

701
00:41:27.800 --> 00:41:30.320
This is a not an easy question. To keep it

702
00:41:30.360 --> 00:41:31.679
as easy as you can. I mean, you could spend

703
00:41:31.679 --> 00:41:34.360
as much time talking about as you want. But how

704
00:41:34.360 --> 00:41:36.639
do you teach emotional intelligence?

705
00:41:38.320 --> 00:41:43.559
Ah, that's a great question. Well, the first thing I do.

706
00:41:42.639 --> 00:41:47.760
I do assessments, and I do a variety of assessments.

707
00:41:47.960 --> 00:41:50.280
Some are on like all sorts of leadership skills. Some

708
00:41:50.320 --> 00:41:55.880
are particularly around emotional intelligence. There's twelve competencies within emotional

709
00:41:56.079 --> 00:42:02.039
intelligence or emotional social intelligence, which is it's awareness of yourself,

710
00:42:02.079 --> 00:42:06.599
management of yourself. I'll give you the big four. Okay, awareness,

711
00:42:06.639 --> 00:42:09.760
self management, which is your emotions, managing your emotions, and

712
00:42:09.800 --> 00:42:13.639
then it's social awareness being aware of other people, and

713
00:42:13.679 --> 00:42:17.880
then social management, right, relationship measurement, how you manage the liships. Right,

714
00:42:17.960 --> 00:42:20.679
So how do you teach it? So first you I

715
00:42:20.719 --> 00:42:23.440
would do an assessment and say, you know these twelve

716
00:42:23.480 --> 00:42:27.559
competencies within those four big areas, Like one might be

717
00:42:28.840 --> 00:42:31.960
so what is positivity? Actually that's one of the one

718
00:42:31.960 --> 00:42:35.639
of the competencies. So you know, if someone's like a CFO,

719
00:42:36.760 --> 00:42:41.840
they can easily focus on the downside risk to every decision, right,

720
00:42:42.239 --> 00:42:46.920
worry right by worry and the training and you know,

721
00:42:47.519 --> 00:42:53.400
risk avoidance management, but they might get in the way

722
00:42:53.440 --> 00:43:01.079
of what's the positive potential return? Right of an opportunity.

723
00:43:01.159 --> 00:43:04.960
So you know, I'm teaching very practical skills, right, I'm

724
00:43:04.960 --> 00:43:06.199
not teaching something.

725
00:43:06.079 --> 00:43:07.199
Esoteric, right.

726
00:43:07.960 --> 00:43:10.239
You know, So let's say the CFO is Joe, So

727
00:43:10.440 --> 00:43:13.440
Joe like, Okay, I get there's this downside risk, but

728
00:43:14.599 --> 00:43:19.599
think about the positive outcomes also, and like make sure

729
00:43:19.639 --> 00:43:24.920
you're asking people about those and understanding those, and you know,

730
00:43:25.559 --> 00:43:28.360
if you're part of leaving the strategy, then talk about

731
00:43:28.360 --> 00:43:30.599
those as much as the downside risks, right, don't just

732
00:43:30.639 --> 00:43:33.840
keep talking about the dispector. And then that applies to

733
00:43:33.840 --> 00:43:35.559
how they talk to their investors too, for a public

734
00:43:35.679 --> 00:43:42.760
health firm. So the way I mean, I sort of

735
00:43:42.760 --> 00:43:44.599
worked from the inside out a lot, if you will,

736
00:43:44.679 --> 00:43:47.039
like what's driving your behaviors, but at the end of

737
00:43:47.079 --> 00:43:49.679
the day, it's a behavior that's observable, so we focus

738
00:43:49.719 --> 00:43:52.360
on what are those observable behaviors.

739
00:43:58.239 --> 00:44:00.400
This was a really interesting guy. I think it was

740
00:44:00.440 --> 00:44:03.039
your quote. The business world requires. If it wasn't, you

741
00:44:03.039 --> 00:44:05.840
can give credit, but the business world requires a level

742
00:44:05.880 --> 00:44:08.679
of toughness to succeed. The reality is that even in

743
00:44:08.679 --> 00:44:10.840
the C suite, where human beings with thoughts, feelings, and

744
00:44:10.920 --> 00:44:14.599
personal lives that can impact how you perform and lead.

745
00:44:14.800 --> 00:44:16.840
To me, I'm I'm thinking of, Yes, it takes a

746
00:44:17.000 --> 00:44:20.199
toughness and you know, a drive. And I also think

747
00:44:20.199 --> 00:44:23.400
of you know, Jim Collins level five leader, and that's

748
00:44:23.440 --> 00:44:26.880
the opposite of drive, it's really not. But so how

749
00:44:26.880 --> 00:44:30.400
do you balance that toughness with that we just talked

750
00:44:30.400 --> 00:44:32.639
about I'll use the word sensitivity awareness.

751
00:44:33.960 --> 00:44:37.679
Yeah, yeah, no, that's a that's a great question. So

752
00:44:39.079 --> 00:44:41.239
you have to make tough decisions of business, right, you

753
00:44:41.360 --> 00:44:49.239
have to hopefully optimize the you know, the best solution

754
00:44:49.360 --> 00:44:52.519
for the shareholders as well as your other stakeholders, right,

755
00:44:52.559 --> 00:44:55.679
your employees, your customers, right, and so forth. So sometimes

756
00:44:55.719 --> 00:45:03.760
those are tough trade offs. But how do you I mean,

757
00:45:03.800 --> 00:45:07.480
even let's take a you know, a pretty tough situation

758
00:45:07.519 --> 00:45:10.320
where you're there's a layoff, right, So now you're affecting

759
00:45:10.320 --> 00:45:13.719
a lot of people's lives. You know they've lost you know,

760
00:45:13.760 --> 00:45:17.760
big source of income. But how do you deliver that message? Right?

761
00:45:19.280 --> 00:45:21.639
That makes a big difference actually to not only people

762
00:45:21.639 --> 00:45:23.920
who are leaving, but the people who are left right,

763
00:45:23.960 --> 00:45:26.880
the people who you've retained. So there's actually a very

764
00:45:26.880 --> 00:45:30.039
interesting article just came out this week. I saw it

765
00:45:30.079 --> 00:45:34.400
on Bloomberg through a Kkar, big private equity firm, and

766
00:45:34.480 --> 00:45:37.599
they're very data driven about their results, you can imagine.

767
00:45:38.000 --> 00:45:40.719
So they actually did a whole big study along with

768
00:45:40.760 --> 00:45:45.079
someone from Stanford University on the value of empathy on

769
00:45:45.119 --> 00:45:48.719
the bottom line, and I actually posted about it on

770
00:45:48.760 --> 00:45:53.360
LinkedIn because there's been articles over the years about you know,

771
00:45:53.400 --> 00:45:55.519
how important empathy is, you know, if you go with

772
00:45:55.519 --> 00:45:58.360
a Harbord Business Review or other journals like that. This

773
00:45:58.400 --> 00:46:00.119
is one of the first I've seen it. It was their

774
00:46:00.199 --> 00:46:04.639
data driven, so they'll have examples of like people coming

775
00:46:04.679 --> 00:46:06.719
in and having to lay people off, and how you

776
00:46:06.760 --> 00:46:09.960
deliver that message makes all the difference on how motivated

777
00:46:10.400 --> 00:46:14.039
the people are who stay, and also how the people

778
00:46:14.039 --> 00:46:17.000
feel who are leaving and what they feel about the firm,

779
00:46:17.039 --> 00:46:18.639
and you know what they might say about the firm

780
00:46:18.840 --> 00:46:23.519
going to wherever they're going, right, So, yeah, I think

781
00:46:23.559 --> 00:46:26.000
you need to be tough mind in terms of you know,

782
00:46:26.039 --> 00:46:28.760
at the end of the day, decisions are tough sometimes,

783
00:46:29.280 --> 00:46:33.880
but how you approach those and communicate around those, you know,

784
00:46:34.159 --> 00:46:37.119
will make all the difference in terms of employee engagement

785
00:46:37.159 --> 00:46:41.239
and employee retention, and of course employee engagement as I'm

786
00:46:41.280 --> 00:46:44.280
sure you know, impacts customer satisfaction often time.

787
00:46:44.320 --> 00:46:45.519
Absolutely. Yeah.

788
00:46:45.559 --> 00:46:48.679
The biggest layoff that I was adjacent to it was

789
00:46:48.679 --> 00:46:52.079
a client and they went through a series of reductions

790
00:46:52.079 --> 00:46:57.039
in force, and to his credit, the CEO was extremely

791
00:46:57.079 --> 00:47:01.280
empathetic you know, I mean, had to make the decision him.

792
00:47:01.280 --> 00:47:05.199
He made the tough call, right, they were investors. But

793
00:47:07.119 --> 00:47:11.280
by and large, the people that were laid off appreciated.

794
00:47:10.679 --> 00:47:11.519
Him, right.

795
00:47:11.599 --> 00:47:13.280
They weren't mad. I mean, yeah, there might have been

796
00:47:13.320 --> 00:47:16.119
one or two, but in general, they were appreciative. They

797
00:47:16.119 --> 00:47:19.760
were they wished him well. They never spoke badly of

798
00:47:19.800 --> 00:47:23.159
the company as they were leaving, even those that were

799
00:47:23.159 --> 00:47:25.000
out of work for a bit, you know, most of

800
00:47:25.039 --> 00:47:27.039
them that I can see of landing on their feet.

801
00:47:27.079 --> 00:47:30.480
This was a couple of years ago. But I credit

802
00:47:30.519 --> 00:47:33.000
him for that. I don't know if he's been through this,

803
00:47:33.320 --> 00:47:35.559
you know this understanding, but I do credit him with that,

804
00:47:35.599 --> 00:47:38.000
with that degree of compassion. All right, talk about we

805
00:47:38.119 --> 00:47:41.400
just have a couple of minutes. Talk about the offerings.

806
00:47:41.440 --> 00:47:45.239
So you work with executives, you work with with executive teams,

807
00:47:45.519 --> 00:47:47.320
talk about your various offerings.

808
00:47:47.840 --> 00:47:51.480
Sure, yeah, So I work with individuals from kind of

809
00:47:51.519 --> 00:47:56.480
mid level to the c suite leandership effectiveness. I also,

810
00:47:57.159 --> 00:48:01.760
particularly these days, they're interested in helping people in career transition.

811
00:48:01.840 --> 00:48:04.559
There's a lot of that going on right now. And

812
00:48:04.639 --> 00:48:07.920
what I found, a lot of times people going through

813
00:48:07.920 --> 00:48:10.480
career transitions are also dealing with difficult things in their

814
00:48:10.480 --> 00:48:13.079
home life, so they really a lot can really benefit

815
00:48:13.079 --> 00:48:17.400
from the support of a coach kind of particularly someone

816
00:48:17.679 --> 00:48:19.960
like myself and not saying I'm the only person does this,

817
00:48:20.000 --> 00:48:22.679
but kind of works inside out right as well. And

818
00:48:22.719 --> 00:48:25.360
then I also work with leadership teams. It's done a

819
00:48:25.360 --> 00:48:30.239
fair amount of the leadership team development. And then underlying

820
00:48:31.280 --> 00:48:33.920
all those things are assessments. So I can also do

821
00:48:33.960 --> 00:48:37.000
standalone assessments for people in just knowing where they are

822
00:48:38.199 --> 00:48:41.639
and you know where their strengthen one of their challenges.

823
00:48:41.360 --> 00:48:43.280
That they at the individual level as well as a

824
00:48:43.280 --> 00:48:43.760
team level.

825
00:48:43.760 --> 00:48:46.599
Imagine I actually, yeah, I actually assessments at both levels.

826
00:48:46.679 --> 00:48:50.800
And then I also teach my friends and I also

827
00:48:50.840 --> 00:48:54.000
see so I'm actually giving some webinars on how to

828
00:48:54.039 --> 00:48:55.440
be common turbulent times.

829
00:48:55.800 --> 00:49:00.480
Well, last question I'll point out for the audience. Tim

830
00:49:00.599 --> 00:49:02.559
Timothy's information is in the crawl. It will be in

831
00:49:02.599 --> 00:49:05.599
a moment. Who should reach out to you from these

832
00:49:05.920 --> 00:49:10.159
audiences listening and viewing audiences and why so?

833
00:49:10.960 --> 00:49:15.599
I mean, I'm often contacted by either board members who

834
00:49:15.639 --> 00:49:18.760
want help for their CEO, or the members of the

835
00:49:18.760 --> 00:49:23.239
c suite that certainly the c suite, either for themselves

836
00:49:23.360 --> 00:49:29.519
or their teams or heads of HR of course, and

837
00:49:29.599 --> 00:49:32.719
anyone you know seeking to improve their leadership capabilities.

838
00:49:32.920 --> 00:49:36.320
Excellent, listen, tim Timothy, thank you so much for being here.

839
00:49:36.360 --> 00:49:39.039
I appreciate it. I know you're busy and I value

840
00:49:39.119 --> 00:49:43.199
your time, and I'm sure the audience got get some

841
00:49:43.239 --> 00:49:44.400
good value out of this as well.

842
00:49:44.920 --> 00:49:45.159
Great.

843
00:49:45.199 --> 00:49:47.559
Yeah, thanks for having me. I really appreciate your great questions.

844
00:49:47.679 --> 00:49:50.360
Kevin, no problem, I'll see you soon, and thanks everybody

845
00:49:50.360 --> 00:49:53.280
for watching and listening. As always, this is a show

846
00:49:53.280 --> 00:49:56.920
about business and business challenges. Often, if you've got concerns

847
00:49:57.000 --> 00:49:59.760
about the sales effectiveness of your company, whether your sales

848
00:49:59.760 --> 00:50:02.320
team as you or very smaller, it's very large, or

849
00:50:02.320 --> 00:50:04.760
anywhere in between, feel free to reach out to me,

850
00:50:04.800 --> 00:50:07.960
and that's on LinkedIn or Facebook. At Winning Business Radio

851
00:50:08.039 --> 00:50:09.440
you can drop me a note. One of my many

852
00:50:09.440 --> 00:50:13.639
email addresses is Kevin at Winning Businessradio dot com. Our

853
00:50:13.639 --> 00:50:16.800
company is Winning Incorporated. We're part of Sandler Training. We

854
00:50:16.920 --> 00:50:21.199
developed sales teams into high achievers and sales leaders into

855
00:50:21.199 --> 00:50:23.800
true coaches and mentors. Listen, We're not right for everybody,

856
00:50:23.800 --> 00:50:26.440
but hey, maybe we should have a conversation. Thank you

857
00:50:26.519 --> 00:50:29.519
as always to producer and engineer Onan for another job

858
00:50:29.559 --> 00:50:30.000
well done.

859
00:50:30.000 --> 00:50:30.440
Thank you one.

860
00:50:30.559 --> 00:50:33.800
Be sure to join us next Monday, Monday May fifth,

861
00:50:33.920 --> 00:50:37.960
when my guests will be entrepreneur Greg Vetter, author of Undressed,

862
00:50:38.239 --> 00:50:40.880
the unfiltered story of my failed American dream and how

863
00:50:40.880 --> 00:50:44.079
it led to success. Until then, this is Kevin Helenan.

864
00:50:46.119 --> 00:50:48.920
You've been listening to Winning Business Radio with your host,

865
00:50:49.039 --> 00:50:52.119
Kevin Helena. If you missed any part of this episode,

866
00:50:52.239 --> 00:50:56.360
the podcast is available on Top four Podcasting and iHeartRadio.

867
00:50:56.800 --> 00:51:00.519
For more information and questions, go to the Winning businesessradio

868
00:51:00.639 --> 00:51:03.679
dot com or check us out on social media. Tune

869
00:51:03.719 --> 00:51:05.760
in again next week and every Monday at four pm

870
00:51:05.800 --> 00:51:09.280
Eastern Time to listen live to Winning Business Radio on

871
00:51:09.599 --> 00:51:13.840
W four CY Radio W four cy dot com. Until then,

872
00:51:14.199 --> 00:51:17.800
let's succeed where others have failed and win in business

873
00:51:18.079 --> 00:51:22.159
with Kevin Helenan and Winning Business Radio