April 7, 2025

Nancy Muckle, CEO of Muckle & Associates, and founder & CEO of Problems Solved, Inc.

Nancy Muckle, CEO of Muckle & Associates, and founder & CEO of Problems Solved, Inc.

Nancy Muckle is CEO - Muckle & Associates and founder & CEO - Problems Solved, Inc.

She and her team at Muckle & Associates have sold over $1B of solutions to self insured employers, healthcare and pharma, insurance companies,...

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Nancy Muckle is CEO - Muckle & Associates and founder & CEO - Problems Solved, Inc.

She and her team at Muckle & Associates have sold over $1B of solutions to self insured employers, healthcare and pharma, insurance companies, wellness/benefit organizations, Fortune Companies and through channel partners including the Big 5.

Problems Solved is a national firm helping businesses and individuals with cybersecurity, healthcare, insurance, financial, hospitality and vendor/contractor problems.

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WEBVTT

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The topics and opinions express in the following show are

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solely those of the hosts and their guests, and not

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those of W FOURCY Radio. It's employees are affiliates. We

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make no recommendations or endorsements for radio show, programs, services,

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or products mentioned on air or on our web. No

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liability explicit or implies shall be extended to W four

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CY Radio or it's employees are affiliates. Any questions or

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comments should be directed to those show hosts. Thank you

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for choosing W FOURCY Radio.

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Churchill said, those who failed to learn from history are

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condemned to repeat it. Kevin helen n believes that certainly

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applies to business. Welcome to Winning Business Radio here at

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W four CY Radio. That's W four cy dot com

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and now your host, Kevin Helena.

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Thank you, Ervin for everyone for joining in once again today.

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I am Kevin Haleanan and welcome back to Winning Business

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TV and Radio on W four c wide dot com.

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We're streaming live on talk four tv dot com in

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addition to Facebook, and that's at Winning Business Radio, and

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of course we're available in podcasts after the live show

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wherever you listen and watch podcasts YouTube iHeartRadio, Spotify, Apple Again.

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Wherever that is, we're there. The mission of winning business

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radio and TV, as regular viewers and listeners know, is

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to offer insights and advice to help people avoid the

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mistakes of others, right to learn best practices. Those are

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the how tos, the what toos, the what not tos,

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to be challenged and hopefully to be inspired by the

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successes of others. Those are consultants, coaches, advisors, authors, founders

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and owners, entrepreneurs, people with expertise. But you know, virtually

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every successful person I've ever had a chance to talk

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to has had some form of failure in their lives

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and careers. So, as I say, every week, while we

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all have to get our skin, our knees skinned, once

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in a while, I'm driven to keep those scrapes from

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needing major surgery. Let's endeavor to learn from history so

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we don't repeat it. I've spent the better part of

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my career equipping businesses to grow from solopreneurs to small

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to medium sized companies all the way up to the

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Fortune fifty. And I've seen some of those companies win,

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and to varying degrees, I've seen some fail I've had

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the opportunity to rub elbows with some of the highest

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performing people around and frankly with some who probably should

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have found other professions. In my own businesses, I've had

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lots of success, but some failures too. I like to

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think I've learned a lot from those experiences. So, yeah,

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you're going to hear from me my opinions and insights,

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because everybody he knows me will tell you that sometimes

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I have a hard time being quiet. Sorry. But more importantly,

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together we're going to hear from experts, those consultants, coaches, advisors, authors,

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founders and owners, entrepreneurs. And today, my guest is Nancy Muckel.

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She's CEO of Muckles, Muckle and Associates and founder and

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CEO of Problems Solved. Here's her bio. Nancy Muckle, Consummate,

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Rainmaker and Problem Solver is a senior sales and marketing

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executive with over forty years of national and intern national

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experience working with Fortune five hundred companies, AI based healthcare,

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wellness companies, and biotech organizations from technology and analytics to

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financial services, internet security, and healthcare solutions that address digital healthcare,

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muscular skeletal solutions, biotech and behavioral health. Nancy and hefirm

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have sold over a billion dollars of solutions directly to

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self insured employers, healthcare organizations including hospitals and physicians groups,

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insurance companies, pharmaceutical companies, wellness benefit organizations, fortune companies, and

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through channel partners including the Big five consulting firms. Muckel

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and Associates has helped establish global companies to enter and

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build market share and revenue in the US market. Nancy's

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been CEO of Muchlan Associates for over twenty five years.

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She's raised ninety million on Wall Street with a client CEO.

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In addition to ringing the bell, I want to hear

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about that story with a client. At NASDAK, she helps

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clients and early stage companies raise Series A and B

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rounds and generate revenue. She also serves as a mentor

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for mass Bio. Problem Solved is Nancy's second company, started

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in twenty twenty during the pandemic in New England and

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is now a national company focused on cybersecurity, healthcare, insurance,

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financial issues, hospitality and vendors and contractors problems. Her clients

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are business owners and individuals, many problems involving money ranging

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from five thousand to a million. Referrals come from lawyers, CPAs,

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wealth advisors, realtors, and her global network. Nancy's been a

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Ficus Excuse Me, a featured speaker at the MIT Enterprise

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Forum for CEOs AIIM, which is the Association for Imaging

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and Information Management Imaging EXPOT, WPI two Venture Forum, Business

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Technology Association, Western Business Systems Association, and the New England

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Financial Forum. She was presented with the Company of Fellows

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Award at the AIM National Conference, the highest worldwide industry

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award based on subject matter expertise in information management and

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e business. In the last thirty five years, only two

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hundred and sixty three individual Jules have become Fellows worldwide.

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She has served on the Town of Plymouth, Mass Affordable

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Housing Committee. She's led the Plymouth Habitat for Humanity Fundraising Committees,

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Committee and Activities as VP, and served on the executive

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Board of Directors. She served as the Chairman of the

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Business and Technology Advisory Board for the Horace Mann School

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for the Deaf and Heart of Hearing As the oldest

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school for the deaf of the United States and part

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of Boston Public Schools for eighteen years. The board serves

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to advise the faculty on business and technology issues as

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related to physically challenged students, providing a link between the

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business and educational community. She also contributes to Mass Bio

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as you heard, as part of a team of VCS

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scientists business executives to work with early stage biotech companies.

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She's a member of provisors the Plymouth and Cape Cod groups.

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She does pro bono consulting at the Center for Active

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Living in Plymouth. Holds a BS degree in Miami University,

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the one in Ohio, and has served as vice president

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of the Miami Alumni Executive Council and elected position by

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the entire alumni body. She resides in Plymouth, Mass with

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her husband Bo, their parents to Brett, and grandparents to

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Emily and Zachary Nance. Welcome to Winning Business Fail.

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Thank you so much, Kevin. I appreciate that intro and

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I'm delighted to be here.

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Thank you, of course, I'm happy to have you so again.

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Thanks for taking the time tell us about Bo and Brett.

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Love to tell you.

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I met Bo at Miami University, Oxford, Ohio. Lot people

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confuse it with the one in Florida, and we started dating.

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He was a year younger than me in college, but

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we started dating in college, so we were together during college,

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and then when we graduated, I went out to the

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West Coast for a short time and then we got

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married and I had our son, Brett. So you've been

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married a long time. But I think the thing that's

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kept us together is my husband has a phenomenal sense

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of humor, and every day he makes me laugh. And

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you know, if you can laugh every day, that's all,

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that's all you need in my book. So that was

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my love affair with Bo. And then we had our son, Brett,

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who's also a very successful executive and entrepreneur in Ohio.

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Lives in the Cleveland area, so he's not far away,

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and he's also a Miami graduate. And then his son,

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our grandson, Zachary, is a third generation, so we've got

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quite a history there.

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And what does what do excuse me, Emily and zach do.

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So Zachary is finishing up his junior year and he

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just came back from Mexico and some fraternity brothers went

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to Cabos, So I'm anxious to hear about that little

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war stories there. We're supposed to connect the next couple

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of days he's catching us back in school. Emily finished

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two years of medical school and she is now. She

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met her soulmate in school and they're now living in

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Michigan and establishing themselves in their healthcare profession. So yeah,

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so I'm very proud of our grandchildren. What's kind of

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cool is we have a very close family and they're

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always calling us, not only to say hi, but to

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kind of pick our brains. We're kind of their sounding board.

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We offer advice freely, but never tell them what to do.

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And they love to come back to our area, to

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England as often as they can. Emily I talked to

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her last night. She's coming in May for a long weekend,

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four or five days. And Zach is amazing golfer, as

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is my son.

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Nice I do.

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I love golfing.

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I live on a couple of golf courses, actually a Nicholas,

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and so they come up also frequently. They love to

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go to the Cape, They love Boston, they do everything.

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So yeah, so we're very fortunate. We have a lovely family.

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That's nice, really good to hear. Where did you grow up, Nancy.

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I grew up in a little town called Ashtabulah. It's

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an Indian name. Ashtabula is located between Erie, Pennsylvania and Cleveland, Ohio.

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A small town, lovely town on the lake at one

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point a real amazing shipping area. My father started a

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company there in Ashtabulah, and I was there through high

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school and then.

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Went to college.

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So what were you interested in early you know, why

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did you choose Miami? What'd you major in? What were

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your interests in st high school? In early college?

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Well, when I was in high school, I wrote a column.

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So I've actually majored in English journalism and speech and

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with a minor in education. And I did start out

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initially teaching, but I was very interested in in education.

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And really, my father, as I mentioned, started a company

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and he was a self made man. I sort of

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everything I am today. I relate so much to my dad,

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who's passed away. But he never had the fortune to

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go to college, and he started a company with one

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hundred dollars and he was of the time when your

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handshake was a contract. And I was an amazing man

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leader in so many different organizations like you mentioned with me,

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just always giving back, always advocating for everybody.

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Whether you were didn't matter what your job was.

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You could be the fellow who was cleaning after work

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or the CEO. He really had a tremendous ability to

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connect to people. And like I said, he gave me

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so much, I guess a foundation in how I live

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my life. And today, you know, I'm very passionate about

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what I'm doing because it's all about advocating for everybody,

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whether you're a business person or whatever. So back to Miami.

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I started out and I wrote this column when I

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was in high school, which led to I never wrote

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a book like a lot of my friends had written books,

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but I was always involved in writing. I loved writing,

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and I also liked learning, and that was really what

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got me interested in teaching. So I wanted to get

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a background in that. So I got a duel major

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and that started me.

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On my way.

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And why did you choose Miami, Well, Miami.

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Bo got there through a scholarship. He didn't have the money.

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He came from not a well to do family, and

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so he got a full ride scholarship playing under a

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very famous coach, and that was BeO Schambeckler. I don't

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know if you remember about, but you quite a history

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and people don't know that Miami is a cradle of coaches,

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So whatdy Hayes was there air a proceigion, So all

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these famous coaches started there. I went there because when

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I visited there, it was about eight thousand students, so.

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It was perfect size.

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Today it's almost twenty thousand. Yeah, so it's grown a lot,

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but gorgeous. It's like a picture ideal of a college.

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All Georgie and brick, beautiful, small town. It just had

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all those elements and a really amazing reputation. I remember

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the chairman of the board of Procter and Gamble went

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to Miami, a lot of astronauts. It had just for

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a small, wonderful school, and it was about an hour

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from Cincinnati. Most people have never heard of Oxford, Ohio.

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But that's the school I chose, and I loved the school.

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I worked while I was in school. I worked. I

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was a waitress.

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I served at a lot of events that were held

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in our main hall. And yeah, it was just a

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labor of love. I was in a sorority while I

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was there, fresh Glove sports because of Boe, my husband,

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and we had a great group of friends who were athletes,

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and yeah, so it was just a and that's why

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we have three generations there.

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It's just an amazing school.

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All right, last question before the break, how did you

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get into sales? Did you set out to get in

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sales or did it happen through circumstances.

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No, I really didn't set out to get into sales,

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but I always wanted to get into business, and that

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was at a time when it was difficult for women

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to get into business. And so I was out in

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California teaching, moved back to the East Coast, got married,

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had Brett, and then basically wanted to break through. So

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I went into retail. Initially went to work for a

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company called the Limited. Oh yes, And the guy who

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interviewed me said, you know you're too conservative the way

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you dress. You know this, You're going to have a

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challenge here. And in six months I was number one

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in sixty stores in sales. So selling is really just

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building a relationship and trust.

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That's what sales is.

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And I just fell into that, and then from there

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moved into technology and other areas well.

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We're going to take our first break. We'll be back everybody.

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We'll be back in about one minute with Nancy Muckel.

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You're listening to Winning Business Radio with Kevin helenet on

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W four CY Radio. That's W four cy dot com.

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And now back to Winning Business Radio with Kevin Helene,

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presenting exciting topics and expert guests with one goal in

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mind to help you succeed in business. Here once again

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is Kevin Helena.

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Welcome back with Nancy Muckel. She is the CEO of

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Muckle and Associates and the founder and CEO of Problems Solved.

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We'll get to that in a little bit though, Nancy,

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you've worked for some pretty serious companies. You've had a

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lot of experiences. But I'm particularly concerned or curious, not

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concerned about Deck Apple, Citric some of those big brands.

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What were some of the most important lessons that you

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learned during your time, particularly at those types of companies.

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Yeah, it's an excellent question. So I started to work

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at Digital Equipment. That was my first computer, real computer job.

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I got involved in a word processing the days of

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word processing where we moved into the electronic world and

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away from typewriters. And the gentleman who interviewed me. I

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interviewed with four companies when we moved to New England.

279
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The individual said, you have exactly what we need. We

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have a lot of engineers here, a lot of very

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wonderful smart people, but we need someone like you. We'll

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teach you the computer business. So I had four or

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five different offers from various companies, but I went to

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work for that company and everything old.

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Is new again.

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So where I live today is a three thousand acre

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phenomenal development in Plymouth called Pine Hills. Pine Hills was

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owned by Digital Equipment. Never knew that built the house here.

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It was amazing. And the gentleman that hired me, who

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wound up living in Florida in PGA if anybody knows

291
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where that is in West Palm Beach and he had

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a home on the ocean in Connecticut, passed away just

293
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two weeks ago. My first mentor I had men. I

294
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had three major mentors, and they were all men, no women, unfortunately,

295
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but they really guided, provided input, gave me opportunities, gave

296
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me projects, and it's really how I evolved and everything

297
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I am today, including my dad, which we talked about earlier.

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These three guys were were my cheerleaders and my champions,

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and everybody needs that in life, you know. And and

300
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I just learned everything. Five years I spent at the

301
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Company of Digital and I eventually rose pretty quickly into management,

302
00:18:06.799 --> 00:18:11.079
into a group running a group business systems group. And

303
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what I liked about that company was they always gave

304
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me the kind of the new and non traditional role.

305
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So they would start a project and they'd go, Okay,

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your budget is nine million dollars. We're going to give

307
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you ten people in your group. Go figure it out.

308
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And nine million in one year became twenty million and

309
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there you go. So everything they gave me was always

310
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never kind of They were very successful in the mini

311
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computer business, put me into areas that they want that

312
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were innovative and sort of out of the box, and

313
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It's probably the best opportunity I ever had to really

314
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learn about everything I learned about hiring, firing, labor law,

315
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you know, you name it, and how to build an organization,

316
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and then how to make sure that everybody on the

317
00:19:01.759 --> 00:19:05.279
team was successful because you're only as good as your team.

318
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And that's also kind of lasted throughout my career that

319
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you always want to hire people that are better than

320
00:19:12.759 --> 00:19:15.000
you or have a lot of skills that you don't have.

321
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That's what builds success. And also I think another thing

322
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that I learned was you ask people in the beginning,

323
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what do you want to do? Where do you want

324
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to be? Help them put together a plan at that

325
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you can measure them against, but they can help them

326
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grow quickly hopefully into those roles.

327
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That's excellent. Let's see what was your Which of those

328
00:19:40.000 --> 00:19:42.359
companies doesn't have to be those three? I named many

329
00:19:42.359 --> 00:19:45.640
of the companies you particularly had leadership roles in which

330
00:19:45.680 --> 00:19:50.640
one was your most rewarding experience and why. That's a

331
00:19:50.640 --> 00:19:52.559
good question, and you could say you could say it

332
00:19:52.559 --> 00:19:53.160
was Deck too.

333
00:19:53.920 --> 00:19:57.000
Yeah, I would definitely put Deck up there, but also

334
00:19:57.039 --> 00:20:01.519
put Apple Computer up there and Citris. When I joined

335
00:20:01.559 --> 00:20:06.799
Citrix after they've been in business a year. At Yakabuci

336
00:20:06.880 --> 00:20:09.359
who was the founder who had come from IBM and

337
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taken a group of developers. It was a very exciting company.

338
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They were building a platform. I had half the United

339
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States and I had a peer who had the other

340
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half the United States for sales, and used to come

341
00:20:22.759 --> 00:20:26.079
in everybody. Chris was Florida, so everybody wore shorts to

342
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work and you'd come in at midnight some nights or

343
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eleven o'clock. They'd be working around the clock, never stopping,

344
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and it was just an amazing environment because we had

345
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some really good investors to begin with a really good

346
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management team, and so that was an important experience I

347
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think in my life. And the other one was Apple

348
00:20:50.720 --> 00:20:55.720
because it was a turnaround. Yeah, I've been with I've

349
00:20:55.720 --> 00:20:59.400
been working with a few guys at another early stage

350
00:20:59.400 --> 00:21:02.720
company died out of San Francisco. We took a business

351
00:21:02.759 --> 00:21:05.200
from zero to sixty million in two years. We all

352
00:21:05.240 --> 00:21:08.599
thought we'd be lying on the beach, but the parent company,

353
00:21:08.599 --> 00:21:11.359
which was one hundred year old company out of San Francisco,

354
00:21:12.400 --> 00:21:17.359
basically sold off our business, successful business to a catalog company.

355
00:21:17.920 --> 00:21:19.880
And the four of us who said that's not what

356
00:21:19.880 --> 00:21:22.240
we want to be doing. They all went to Apple.

357
00:21:22.519 --> 00:21:25.599
They called me up and they said, hey, wherever you

358
00:21:25.640 --> 00:21:28.039
want to go, we want you here at Apple. So

359
00:21:28.039 --> 00:21:30.680
I wound up going to Florida because my parents wintered

360
00:21:30.799 --> 00:21:34.240
in South Florida. They were avid golfers like me. I said,

361
00:21:34.400 --> 00:21:36.960
how much better? And my husband, for the only time

362
00:21:37.000 --> 00:21:40.559
in his career ever followed me somewhere. I always followed him.

363
00:21:40.599 --> 00:21:44.759
But anyway, so that we did a turnaround. We were

364
00:21:44.759 --> 00:21:48.799
in last place, and the way we did the turnaround

365
00:21:48.960 --> 00:21:51.119
was kind of what I mentioned earlier was I had

366
00:21:51.119 --> 00:21:58.319
a team of seven people, seven salespeople and basically and

367
00:21:58.400 --> 00:22:02.079
to customer service people. I was trying to understand why

368
00:22:02.119 --> 00:22:05.720
they'd not been successful, what was happening, And so I

369
00:22:05.759 --> 00:22:07.519
sat down with each of them and got to know

370
00:22:07.599 --> 00:22:09.559
them and put together a plan for each of them.

371
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And we wound up again taking a business that was

372
00:22:13.160 --> 00:22:16.599
the last place to first place in the region in

373
00:22:16.680 --> 00:22:19.920
a year, and we went from I'm trying to remember

374
00:22:19.960 --> 00:22:24.160
the when I inherited a business was doing I think

375
00:22:24.440 --> 00:22:28.240
ten million, I don't remember the exact number, but we

376
00:22:28.359 --> 00:22:32.880
more than triple the business. So that was again learning

377
00:22:32.920 --> 00:22:37.039
about not just the aspects of running a company, but

378
00:22:37.279 --> 00:22:40.960
how do you get people motivated to take them from

379
00:22:41.519 --> 00:22:44.960
not a position of prominence and what do you need

380
00:22:45.000 --> 00:22:47.759
to do. So that was another I think in my

381
00:22:48.359 --> 00:22:51.599
foundation of building my business career. It was another important

382
00:22:51.640 --> 00:22:54.839
company and an important piece. So you learn from each

383
00:22:54.880 --> 00:22:58.359
of these opportunities. And eventually, when I got back to

384
00:22:58.400 --> 00:23:01.559
New England, I said, hey, if ever there's a time

385
00:23:01.680 --> 00:23:05.519
to kind of pull the trigger, it's now my own company.

386
00:23:05.640 --> 00:23:07.880
And that's when I started Mucheling Associates.

387
00:23:08.359 --> 00:23:11.279
So perfect segue. Tell us about the company, tell us

388
00:23:11.279 --> 00:23:12.319
about muchel and Associations.

389
00:23:12.400 --> 00:23:12.559
Yeah.

390
00:23:12.680 --> 00:23:15.640
Michelin Associates was at the time kind of leading edge

391
00:23:15.640 --> 00:23:18.599
and unique. It was not just a consulting firm, of

392
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which I brought in five partners, very amazing individuals to

393
00:23:24.480 --> 00:23:28.279
help me with building the company. But we wounded up

394
00:23:28.279 --> 00:23:31.559
becoming a global venture because a lot of early stage

395
00:23:31.599 --> 00:23:34.599
companies that had some funding because we wanted to get paid.

396
00:23:34.640 --> 00:23:38.200
Of course, in the beginning, I wanted to either come

397
00:23:38.279 --> 00:23:41.279
to the United States from Europe. A lot of great

398
00:23:41.319 --> 00:23:44.359
companies these were all software companies, not our companies.

399
00:23:44.960 --> 00:23:46.160
And also.

400
00:23:47.400 --> 00:23:49.039
There are a lot of companies coming out of MIT

401
00:23:49.319 --> 00:23:53.759
Harvard in my backyard, same thing. And so the net

402
00:23:53.759 --> 00:23:57.839
of that opportunity was to build a business to not

403
00:23:57.920 --> 00:24:03.079
only advise and consult CEO and their teams, and sometimes

404
00:24:03.200 --> 00:24:06.000
I many times acted as a VP of sales, even

405
00:24:06.000 --> 00:24:08.559
though I had my own company, and it was really

406
00:24:08.599 --> 00:24:12.160
to go out and generate their initial business, so from

407
00:24:12.240 --> 00:24:19.519
clinical trials and healthcare to basically any kind of opportunities

408
00:24:19.599 --> 00:24:23.240
like that. We were there, and we were out there

409
00:24:23.519 --> 00:24:27.440
literally acting as part of the team and generating revenue,

410
00:24:27.559 --> 00:24:30.519
and that's what companies want. So they had some early

411
00:24:30.559 --> 00:24:34.279
stage money a couple million, but nothing like what they

412
00:24:34.319 --> 00:24:37.119
eventually needed. And of all those companies that we worked with,

413
00:24:37.160 --> 00:24:40.599
and we had some amazing companies, a lot in digital healthcare,

414
00:24:41.160 --> 00:24:47.160
internet security, financial arena and all of those ventures, we

415
00:24:47.160 --> 00:24:50.599
were able to move the company into getting VC money,

416
00:24:50.720 --> 00:24:54.680
Series A, Series B, and eventually most of them wound

417
00:24:54.759 --> 00:24:59.039
up with you know, over seventy five million dollars of investment.

418
00:24:58.559 --> 00:25:00.599
That they were able to lies on.

419
00:25:00.799 --> 00:25:04.400
So it was a great company, and I think we

420
00:25:04.839 --> 00:25:08.160
the excitement was and I always have had kind of

421
00:25:08.160 --> 00:25:09.799
an interest. I think a couple of things that are

422
00:25:09.920 --> 00:25:13.119
unique to me are a number one to sit down

423
00:25:13.160 --> 00:25:14.960
with people or even on the phone.

424
00:25:15.480 --> 00:25:16.599
May have never met them.

425
00:25:16.519 --> 00:25:18.720
But you kind of can build some rapport, but you

426
00:25:18.759 --> 00:25:20.839
get a good sense of people. And I was a

427
00:25:20.880 --> 00:25:24.240
pretty good judge of people, So I think that was

428
00:25:24.279 --> 00:25:28.119
important in making sure we teamed with the right companies.

429
00:25:28.119 --> 00:25:30.160
We had a lot of offers, a lot of opportunities,

430
00:25:30.200 --> 00:25:33.559
but it was important to find the companies that we felt,

431
00:25:33.599 --> 00:25:37.920
you know, there was a real opportunity to help them,

432
00:25:37.920 --> 00:25:41.519
and we did so that company is still in existence.

433
00:25:42.799 --> 00:25:46.799
I think last Thursday, I got a call from a

434
00:25:46.839 --> 00:25:49.440
friend of mine who we knew back in those days,

435
00:25:49.480 --> 00:25:53.279
early days when artificial intelligence just came out. That was

436
00:25:53.319 --> 00:25:55.799
like in the eighties while everything old is new again,

437
00:25:56.319 --> 00:25:58.960
never really took off to what it is today. But

438
00:25:59.079 --> 00:26:01.680
this gentleman called me and he said, you know, I've

439
00:26:01.680 --> 00:26:05.519
got a serial entrepreneur flying in from Silicon Valley. He

440
00:26:05.640 --> 00:26:08.240
loved to meet you and talk to you and tell

441
00:26:08.240 --> 00:26:12.640
you a little bit about his company focused on artificial

442
00:26:12.680 --> 00:26:15.640
intelligence for the healthcare and for aging for the aging

443
00:26:15.720 --> 00:26:19.440
population boomers and over, which is an area I'm very

444
00:26:19.480 --> 00:26:22.039
interested in. So I met with him and was a

445
00:26:22.079 --> 00:26:25.880
fabulous meeting. And I'm going to meet his CEO shortly.

446
00:26:26.000 --> 00:26:29.079
And so even though I've kind of put that company

447
00:26:29.079 --> 00:26:31.519
on a back burner, there's always people that search you

448
00:26:31.559 --> 00:26:34.200
out and want to pick your brain or maybe even

449
00:26:34.279 --> 00:26:37.839
ask you to help them with some potential hookups in

450
00:26:37.920 --> 00:26:40.039
terms of joining companies.

451
00:26:39.559 --> 00:26:40.799
Together or getting them money.

452
00:26:40.920 --> 00:26:43.599
So and that company is on the lookoup for a

453
00:26:43.640 --> 00:26:48.000
few few million dollars more than they have today. So anyway,

454
00:26:48.079 --> 00:26:51.160
that was that was that company. And now we're with

455
00:26:51.279 --> 00:26:52.160
problems solved?

456
00:26:52.799 --> 00:26:54.400
To start there we have we have a compent that's

457
00:26:54.440 --> 00:26:57.759
before the next break, So introduce problems solved. You know,

458
00:26:58.119 --> 00:27:00.680
my question is did this start? And I mean where'd

459
00:27:00.680 --> 00:27:02.960
the idea come from? You know, when you and I

460
00:27:03.000 --> 00:27:07.720
talked originally, I was fascinated by the idea, and when

461
00:27:07.759 --> 00:27:11.119
I went to your website, I was pleasantly surprised at

462
00:27:11.119 --> 00:27:13.640
the scope of the company that what you're capable of,

463
00:27:13.720 --> 00:27:15.799
and the team that you have. And so I'm wondering

464
00:27:15.880 --> 00:27:17.839
where did this come from? Is this was this an idea?

465
00:27:17.960 --> 00:27:20.480
Did you think it was going to be just a

466
00:27:22.279 --> 00:27:23.920
side hustle? Did you know it was going to be

467
00:27:23.920 --> 00:27:25.119
a company? Tell us about that.

468
00:27:25.440 --> 00:27:27.880
Yeah, So thirteen years ago, when I used to travel

469
00:27:27.960 --> 00:27:31.400
four days a week on planes, trains and automobiles. Yeah,

470
00:27:31.640 --> 00:27:34.880
or Muchelman Associates. I thought, look at all these fabulous

471
00:27:35.400 --> 00:27:38.240
and very successful people who are never in their back

472
00:27:38.279 --> 00:27:41.680
you know, never home, never never around their family, never

473
00:27:41.839 --> 00:27:44.200
being involved as much as they should in their family.

474
00:27:44.759 --> 00:27:46.039
You know what if you.

475
00:27:45.960 --> 00:27:48.720
Could take all that talent, those skills and put it

476
00:27:48.759 --> 00:27:51.400
together and something that could help people.

477
00:27:51.440 --> 00:27:52.759
And that's that was my idea.

478
00:27:52.839 --> 00:27:57.759
And when COVID came and everything started happening, I said,

479
00:27:57.799 --> 00:27:59.640
if there's ever a time to pull the trigger, it

480
00:27:59.680 --> 00:28:03.119
is not because people aren't traveling. They're in their homes,

481
00:28:03.200 --> 00:28:05.880
you know. And that was the that was the foundation

482
00:28:06.039 --> 00:28:10.039
for problems solved. And basically you needed a computer and

483
00:28:10.079 --> 00:28:13.519
a phone and you were in business virtually and sale ev.

484
00:28:13.759 --> 00:28:17.440
So that's how we launched the company and initially we

485
00:28:17.440 --> 00:28:21.799
were going to focus on five segments for problems. Healthcare,

486
00:28:22.240 --> 00:28:27.160
elder care, any kind of travel. I put under the

487
00:28:27.279 --> 00:28:32.880
auspices of hospitality, thans to hotels, deposits that were made

488
00:28:32.960 --> 00:28:36.039
during COVID that were lost, airplanes that were giving vouchers

489
00:28:36.119 --> 00:28:40.119
instead of cash, and then we also did anything related

490
00:28:40.160 --> 00:28:46.480
to vendors, contractors, and then finally I got into cybersecurity.

491
00:28:46.960 --> 00:28:50.119
We'll talk about that maybe after the break but that

492
00:28:50.279 --> 00:28:53.160
was an area I never never ever thought about. But

493
00:28:53.480 --> 00:28:57.160
now that's a very important area in the world today

494
00:28:57.200 --> 00:28:59.559
and we're having quite an impact in that area.

495
00:28:59.720 --> 00:29:02.720
So that was the way it came about.

496
00:29:02.759 --> 00:29:04.960
All right, well pause right there, we'll dig in right

497
00:29:05.000 --> 00:29:07.559
after this commercial. Everybody will be back in about one

498
00:29:07.599 --> 00:29:08.839
more minute with Nancy Michael.

499
00:29:13.039 --> 00:29:17.000
You're listening to Winning Business Radio with Kevin Helene on

500
00:29:17.240 --> 00:29:21.359
W four CY Radio. That's W four cy dot com.

501
00:29:21.400 --> 00:29:24.039
Don't go away. More helpful information is coming right up

502
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right here on Winning Business Radio.

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514
00:30:02.839 --> 00:30:05.680
And now back to winning business Radio with Kevin Helene

515
00:30:05.920 --> 00:30:09.759
presenting exciting topics and expert guests with one goal in

516
00:30:09.839 --> 00:30:13.319
mind to help you succeed in business. Here once again

517
00:30:13.640 --> 00:30:14.680
is Kevin Helenett.

518
00:30:22.160 --> 00:30:24.559
We're back again with Nancy Muckel. She is CEO of

519
00:30:24.640 --> 00:30:29.000
Muckle and Associates and founder and CEO of Problems Solved.

520
00:30:29.759 --> 00:30:33.680
And the description that I saw was helping recover money

521
00:30:33.720 --> 00:30:38.359
from five hundred to three hundred grand and above in

522
00:30:38.400 --> 00:30:40.880
the areas of eldercare as. You mentioned those five areas

523
00:30:41.160 --> 00:30:46.759
probably and more and so you saw a need again.

524
00:30:46.799 --> 00:30:49.160
Did you think it was going to be a moneymaker?

525
00:30:49.160 --> 00:30:50.440
Did you think it was just going to be something

526
00:30:50.480 --> 00:30:53.160
you'd do to help people? What was your vision at first?

527
00:30:54.000 --> 00:30:55.319
Yeah, I never started out.

528
00:30:55.440 --> 00:30:58.599
I never started out thinking about the money, about thinking

529
00:30:58.640 --> 00:31:02.200
about the opportunity because if the opportunities right, the money comes.

530
00:31:02.960 --> 00:31:06.359
And the key was to build the right team and

531
00:31:06.440 --> 00:31:09.119
also to have a team of experts. I don't claim

532
00:31:09.160 --> 00:31:11.920
to be an expert in everything, but I've always surrounded myself,

533
00:31:11.960 --> 00:31:15.359
like we talked about it earlier in the discussion, with

534
00:31:15.480 --> 00:31:18.039
people that are really good in various areas.

535
00:31:17.720 --> 00:31:19.720
And have you have a dozen or so people on staff.

536
00:31:20.599 --> 00:31:23.359
We have many more than that, but we have advisors.

537
00:31:23.440 --> 00:31:28.000
So let's say cybersecurity, I have two retired FBI agents,

538
00:31:28.000 --> 00:31:32.279
a police a lieutenant who three years retired. So those

539
00:31:32.319 --> 00:31:35.839
people don't interface with my clients. They interface with me.

540
00:31:36.000 --> 00:31:38.640
They support me, and they help me. And then I

541
00:31:38.640 --> 00:31:42.079
have a team of people who actually do the problem solving.

542
00:31:42.839 --> 00:31:45.759
And the one thing that's been really critical I think

543
00:31:45.839 --> 00:31:50.440
to our success is it's all about again, the customer

544
00:31:50.519 --> 00:31:53.240
service today is lacking. I think a lot of people

545
00:31:53.359 --> 00:31:56.680
say that because they can't solve a lot of issues,

546
00:31:56.759 --> 00:31:59.920
especially if it's related to money. So the way that

547
00:32:00.160 --> 00:32:04.200
I approach this with problems solved is if someone has

548
00:32:04.240 --> 00:32:09.400
a problem, whether it be insurance or healthcare or whatever,

549
00:32:09.799 --> 00:32:11.680
I go to the top of an organization.

550
00:32:11.839 --> 00:32:13.000
So I'll give you an example.

551
00:32:14.480 --> 00:32:20.039
So recently, the largest American I never used names confidentiality

552
00:32:20.640 --> 00:32:24.839
clients and or companies, but the largest American car manufacturer.

553
00:32:25.039 --> 00:32:28.799
We all know who that is. So this gentleman came

554
00:32:28.839 --> 00:32:32.319
to me through referral from a law firm. We currently

555
00:32:32.359 --> 00:32:36.200
have referrals from about one hundred plus law firms CPAs.

556
00:32:36.240 --> 00:32:39.519
As you mentioned earlier, Wealth Advisors religures. But the bottom

557
00:32:39.559 --> 00:32:41.440
line has a law firm called me and said, hey,

558
00:32:42.319 --> 00:32:44.880
Fellows bought a car. It was actually a truck that

559
00:32:45.039 --> 00:32:47.880
was a lemon and wasn't addressed right in the beginning.

560
00:32:48.240 --> 00:32:49.720
You know, can you take it off our plate and

561
00:32:49.759 --> 00:32:53.240
help us? I said absolutely, So I got to understand

562
00:32:53.240 --> 00:32:55.880
the issue was a lemon, and the bottom line is

563
00:32:56.359 --> 00:32:59.240
it was a truck that cost one hundred and six

564
00:32:59.359 --> 00:33:05.720
thousand dollars. It's good, very nice truck, right So net

565
00:33:05.759 --> 00:33:10.119
net to make sure we can solve any problem is

566
00:33:10.160 --> 00:33:13.119
you have to get to the top of a company.

567
00:33:13.319 --> 00:33:15.240
So what I try to do is I reach out

568
00:33:15.319 --> 00:33:16.680
to the top four.

569
00:33:17.920 --> 00:33:18.359
Roles.

570
00:33:18.759 --> 00:33:24.240
Usually the CEO, the COO could be a general counsel

571
00:33:24.359 --> 00:33:27.200
in this case, that's what it was for this particular truck,

572
00:33:27.880 --> 00:33:30.880
and or you know, those are sort of the key

573
00:33:30.920 --> 00:33:35.359
areas I connect. Some some know me, but very few don't,

574
00:33:35.480 --> 00:33:39.759
especially fortunate companies may not know me directly, may.

575
00:33:39.559 --> 00:33:40.039
Know of me.

576
00:33:40.160 --> 00:33:42.519
But anyway you get to that person, they always call

577
00:33:42.599 --> 00:33:46.319
me back always, And I try to present the problem

578
00:33:46.720 --> 00:33:51.680
that we're solving as an organization to say we'd like

579
00:33:51.720 --> 00:33:54.160
to work with somebody on the executive team who could

580
00:33:54.200 --> 00:33:57.319
make a financial decision. We'd like to come back and

581
00:33:57.359 --> 00:34:00.480
present all the facts to you and you can say

582
00:34:00.519 --> 00:34:04.759
yes or no to help your client, your customer or

583
00:34:04.920 --> 00:34:09.360
patient if it's in all those different areas. Everybody says,

584
00:34:09.360 --> 00:34:13.519
of course, but it's more than just facts. It's really

585
00:34:14.800 --> 00:34:20.159
human interest because impact. Yeah, behind every individual who has

586
00:34:20.239 --> 00:34:24.719
a problem, on company, whatever, there's a lot of human

587
00:34:24.760 --> 00:34:27.280
interests and everybody wants to help people. Even though you

588
00:34:27.320 --> 00:34:29.960
think they don't, they do. So when you throw in

589
00:34:30.000 --> 00:34:35.400
that piece, our success rate which is now ninety nine percent.

590
00:34:35.280 --> 00:34:36.480
Sound that's phenomenal.

591
00:34:36.639 --> 00:34:39.800
Sounds made up, but it isn't number one. When we

592
00:34:39.840 --> 00:34:42.280
get referrals from the folks I mentioned, whether it be

593
00:34:42.400 --> 00:34:46.239
lawyers or financial advisors or whatever, there's a relationship. They're

594
00:34:46.239 --> 00:34:49.159
already so when they come to us, it's immediate business.

595
00:34:49.760 --> 00:34:51.519
It's ours to either say yes.

596
00:34:51.480 --> 00:34:54.079
Or no to them. We always say yes typically.

597
00:34:54.320 --> 00:34:57.000
And then it's getting to the right person an organization

598
00:34:57.360 --> 00:35:02.400
and with the companies and the executives that I've gone with, gone,

599
00:35:02.559 --> 00:35:05.079
you know, met and then been introduced to the person

600
00:35:05.159 --> 00:35:07.599
that was going to help us solve the problem. And

601
00:35:07.639 --> 00:35:10.559
nobody's ever said no. They can say no, but they don't.

602
00:35:10.559 --> 00:35:12.920
Why would they. We want to make it a win

603
00:35:13.039 --> 00:35:16.599
win where they keep the customer, client, patient, whatever, and

604
00:35:16.679 --> 00:35:19.320
it all ends up as a win win. And I

605
00:35:19.320 --> 00:35:22.239
think with that approach, which is also unique, it's helped

606
00:35:22.320 --> 00:35:24.800
us to be as successful as we are for our

607
00:35:25.320 --> 00:35:29.119
for advocating for business owners or individuals, which is.

608
00:35:29.320 --> 00:35:33.239
About So in that example, there are lemon laws, why

609
00:35:33.280 --> 00:35:36.760
wouldn't the lemon law in that case help that individual?

610
00:35:37.400 --> 00:35:40.480
The timing had passed, okay, So if they would have

611
00:35:40.559 --> 00:35:43.599
done it in the beginning correctly, it would have gotten

612
00:35:43.599 --> 00:35:44.360
to me right.

613
00:35:44.519 --> 00:35:46.559
But it just things happen in life.

614
00:35:46.679 --> 00:35:50.519
Yeah, there's always the stories behind everything, but that was

615
00:35:50.519 --> 00:35:53.239
the bottom line. So what we did is wound up

616
00:35:53.280 --> 00:35:57.360
going to the general counsel, was assigned a negotiator, worked

617
00:35:57.360 --> 00:36:00.800
with the negotiator because there's money owed. There were a

618
00:36:00.840 --> 00:36:03.760
lot of problems with the Lemon car.

619
00:36:04.480 --> 00:36:05.760
What turned in is.

620
00:36:05.719 --> 00:36:08.000
Going to have less than five thousand miles one hundred

621
00:36:08.000 --> 00:36:12.800
and six thousand dollars car, and it took almost nine

622
00:36:12.840 --> 00:36:16.840
months to resolve, nine months to resolve, but in the

623
00:36:16.920 --> 00:36:20.880
end we got it resolved so that the financial entity

624
00:36:21.400 --> 00:36:25.480
that gave the loan got paid off. A person who

625
00:36:25.559 --> 00:36:29.440
had the truck got taken care of because they had

626
00:36:29.480 --> 00:36:32.320
the truck breakdown, an engine, new car engine had to

627
00:36:32.320 --> 00:36:35.440
be put in it, and there are all kinds of issues,

628
00:36:35.559 --> 00:36:38.000
but in the end it was a win win. Everybody's happy.

629
00:36:38.519 --> 00:36:41.760
The client is happy, the law firm's happy, and the

630
00:36:42.800 --> 00:36:44.400
vendor is happy.

631
00:36:44.960 --> 00:36:48.280
What's your model for compensation? Is it sometimes a percentage

632
00:36:48.320 --> 00:36:50.719
you should sometimes a flat fee? What does that just

633
00:36:51.400 --> 00:36:51.719
look like?

634
00:36:51.800 --> 00:36:52.480
It's evolved.

635
00:36:52.599 --> 00:36:55.639
It's evolved in the beginning when nobody knew. Problems solved,

636
00:36:56.199 --> 00:36:57.840
we would get paid at the end, but we would

637
00:36:57.880 --> 00:37:00.880
do a legal agreement that says, you know, this is

638
00:37:00.920 --> 00:37:03.639
what we get paid. Nothing, there's no guarantees. We still

639
00:37:03.719 --> 00:37:07.960
use that same agreement. Nothing's changed. But the point is today,

640
00:37:08.079 --> 00:37:11.400
with our success and with our everything that's happened, we

641
00:37:11.519 --> 00:37:15.320
get paid up front and we have a percentage that

642
00:37:15.400 --> 00:37:19.480
we discuss. And people have already written off this money,

643
00:37:19.519 --> 00:37:23.079
they've lost it, they've written it off. They're happy to pay.

644
00:37:24.000 --> 00:37:26.159
It never becomes an issue. And if it's an issue

645
00:37:26.159 --> 00:37:29.239
where someone says, for whatever reason, you know, can I

646
00:37:29.280 --> 00:37:31.280
pay it over a couple of months or you know,

647
00:37:31.280 --> 00:37:34.159
a couple of installments, no problem. We're happy to do that.

648
00:37:34.880 --> 00:37:37.880
We also do pro bono consulting I do. We have

649
00:37:37.920 --> 00:37:43.000
a local and Plymouth Center practice. There's an amazing organizations, not

650
00:37:43.119 --> 00:37:47.400
just for seniors, but they have classes, they have amazing speakers,

651
00:37:47.800 --> 00:37:51.119
Politicians come in, everybody comes in. It's a it's a

652
00:37:51.159 --> 00:37:55.039
beautiful building. Uh. They have a cafeteria. The food is

653
00:37:55.079 --> 00:37:59.000
really inexpensive but delicious. And I go there once a month.

654
00:37:59.400 --> 00:38:02.119
We'll be there Wednesday this week and I go in

655
00:38:02.159 --> 00:38:04.599
for two or three hours. They sign up people and

656
00:38:04.639 --> 00:38:06.400
I sit there and I give them advice and in

657
00:38:06.440 --> 00:38:08.840
the end they usually come to us to solve it

658
00:38:08.920 --> 00:38:10.719
because they rather we.

659
00:38:10.719 --> 00:38:12.440
Do it than they get involved themselves.

660
00:38:12.480 --> 00:38:17.920
So that's no charge consulting and it's really important to

661
00:38:18.000 --> 00:38:21.159
do that and very rewarding from both sites.

662
00:38:21.960 --> 00:38:24.760
What are some of the other categories of professionals you

663
00:38:24.840 --> 00:38:26.000
have that can advise?

664
00:38:26.880 --> 00:38:30.559
So we have insurance. We just got money from the

665
00:38:30.559 --> 00:38:33.519
West Coast. There was a hurricane a couple of years ago.

666
00:38:33.559 --> 00:38:34.079
It was Ian.

667
00:38:34.159 --> 00:38:38.639
It was in southwest Florida, and several people will refer

668
00:38:38.760 --> 00:38:43.199
to me that lost everything. The insurance company wanted to

669
00:38:43.559 --> 00:38:46.719
pay a minimal amount to these people. We wound up

670
00:38:46.760 --> 00:38:52.360
getting two hundred thousand dollars versus fifty thousand, and so

671
00:38:52.440 --> 00:38:58.519
we have people that have insurance expertise, healthcare expertise, financial expertise.

672
00:38:59.199 --> 00:39:05.559
I just talked about criminal expertise. So those people, you know,

673
00:39:05.679 --> 00:39:09.039
really also come from the mindset of we want to

674
00:39:09.079 --> 00:39:11.559
help people, you know, we want to and we want

675
00:39:11.559 --> 00:39:11.920
to use.

676
00:39:11.840 --> 00:39:14.039
Their skills, and clearly they want to make some money.

677
00:39:14.679 --> 00:39:18.239
And so people who work on our team basically can

678
00:39:18.280 --> 00:39:21.320
get a fairly large percentage of each problem we solved,

679
00:39:21.920 --> 00:39:24.079
and they can do it on a part time basis.

680
00:39:24.920 --> 00:39:26.880
Some people have a full time job, they might do

681
00:39:26.960 --> 00:39:29.480
one or two problems a month, or some people are

682
00:39:29.559 --> 00:39:34.800
leaning towards retirement they have more time. So everybody wins

683
00:39:34.840 --> 00:39:38.079
in it, and everybody feels really good about what we do.

684
00:39:38.360 --> 00:39:42.239
I mean, they're really helping people, and it's it's really

685
00:39:42.400 --> 00:39:44.320
I'm passionate about it, as you can tell.

686
00:39:44.400 --> 00:39:46.480
And so it's my team.

687
00:39:47.039 --> 00:39:49.719
Tell us more about cyber So.

688
00:39:49.800 --> 00:39:51.159
Yeah, so how I got into it.

689
00:39:51.159 --> 00:39:53.840
It was kind of interesting. A lawyer I didn't know

690
00:39:53.960 --> 00:39:56.360
called me one day and he said, you know, I've

691
00:39:56.360 --> 00:40:00.639
heard about you. I have a buddy and he got scammed,

692
00:40:02.159 --> 00:40:05.519
and would you talk to him I said, well, sounds criminal.

693
00:40:05.719 --> 00:40:08.679
Sounds criminal to me, but yeah, I'll talk to anybody.

694
00:40:08.760 --> 00:40:10.800
So I talked to this individual.

695
00:40:10.239 --> 00:40:14.320
And yeah, they had a company and it was about

696
00:40:14.360 --> 00:40:18.719
a thirty million dollar company in the state. Family owned

697
00:40:18.760 --> 00:40:22.519
business and they got scammed one night at midnight. And

698
00:40:23.320 --> 00:40:24.960
these actors, bad actors are.

699
00:40:24.840 --> 00:40:25.320
Getting so.

700
00:40:26.800 --> 00:40:29.719
It's amazing what they do. They gone in at midnight.

701
00:40:29.800 --> 00:40:33.599
Now I'd taken the money, and that isn't worthy. The

702
00:40:33.639 --> 00:40:35.960
business owner kept all their money. They of course banking

703
00:40:35.960 --> 00:40:38.800
accounts and everything, but kept a small amount of money

704
00:40:38.840 --> 00:40:41.199
in there. And they had their own website. Yet they

705
00:40:41.199 --> 00:40:45.239
could use this website without naming names. It's the well,

706
00:40:45.280 --> 00:40:49.199
it is the largest a processing It's not like a

707
00:40:49.239 --> 00:40:51.920
bank or financial institution, which is where most scams and

708
00:40:51.960 --> 00:40:54.800
hacks end up. But this was actually a payment processing

709
00:40:55.000 --> 00:40:59.559
largest world. So anyway, long story, I said, I don't

710
00:40:59.559 --> 00:41:01.599
do criminals all, but you know, let me look into it.

711
00:41:01.800 --> 00:41:04.119
And so that's when I started looking into it and

712
00:41:04.239 --> 00:41:06.199
said okay. And so in the end we got back

713
00:41:06.239 --> 00:41:08.679
the gentleman. We got in back all this money he'd

714
00:41:08.679 --> 00:41:10.719
written it all. We got it back. And I said,

715
00:41:11.880 --> 00:41:14.079
there's so much of this going on. This is another

716
00:41:14.239 --> 00:41:16.719
area we could really add value, and that's when we

717
00:41:16.800 --> 00:41:20.000
brought on some of these experts I talked to you about.

718
00:41:20.079 --> 00:41:23.320
And now it says, you know, it can be CEO

719
00:41:23.440 --> 00:41:26.280
of a fortune company and get scammed or act. You

720
00:41:26.320 --> 00:41:28.679
can be you know, your next door neighbor on a

721
00:41:28.719 --> 00:41:32.440
credit card. And it's so that could be a business

722
00:41:32.519 --> 00:41:34.960
unto itself, but it is one of our segments we

723
00:41:35.000 --> 00:41:35.400
go after.

724
00:41:35.719 --> 00:41:38.000
I mean, as cool as AI and as much as

725
00:41:38.039 --> 00:41:40.719
it's going to be capable of even beyond what you know,

726
00:41:40.920 --> 00:41:45.000
writing emails or articles or whatever, you know, that makes

727
00:41:45.039 --> 00:41:48.840
it even easier. I've seen, you know, situations where somebody

728
00:41:48.840 --> 00:41:52.519
gets a call sounds exactly like their daughter or brother

729
00:41:52.880 --> 00:41:54.880
or whatever. And I was saying, I need money, you know,

730
00:41:55.760 --> 00:41:58.039
and typically when that money goes, it's gone.

731
00:41:58.639 --> 00:41:59.320
That's correct.

732
00:41:59.519 --> 00:42:01.239
And the other I think it's interesting. I told you

733
00:42:01.320 --> 00:42:04.360
I had this meeting the other day. There's this new

734
00:42:04.400 --> 00:42:09.480
thing called, if I can say it correctly, egenics. So

735
00:42:09.519 --> 00:42:13.760
it's a way to do predictive artificial intelligence. And they're

736
00:42:13.840 --> 00:42:16.760
using that a lot in healthcare these days as an example,

737
00:42:17.239 --> 00:42:20.599
so you can actually predict when things are going to happen,

738
00:42:20.679 --> 00:42:23.199
especially as you get older, and you might be living alone,

739
00:42:24.039 --> 00:42:25.760
or even if you're in a community, you might be

740
00:42:25.800 --> 00:42:28.199
living in an apartment and you're living with your spouse,

741
00:42:28.280 --> 00:42:31.639
maybe taking care of a spouse or partner, or maybe

742
00:42:31.960 --> 00:42:34.760
you've lost your spouse or partner now you're living alone.

743
00:42:34.920 --> 00:42:39.159
So the things that are happening today in technology are

744
00:42:39.199 --> 00:42:43.119
just revolutionary and making such a difference today and as

745
00:42:43.159 --> 00:42:47.159
it continues to grow. So to your point, yeah, it's

746
00:42:48.000 --> 00:42:50.440
just so much promise, you know, so much promise, a.

747
00:42:50.440 --> 00:42:53.639
Ways, so many ways to help people. It's amazing.

748
00:42:54.360 --> 00:42:57.320
You've done a lot of speaking. That was a fantastic

749
00:42:57.480 --> 00:43:02.639
honor of the company Fellows Award, so congratulations on that.

750
00:43:02.840 --> 00:43:05.360
But you also do a lot of nonprofit you mentor

751
00:43:06.360 --> 00:43:09.199
mass Bio. Talk about your mentoring at mass bio.

752
00:43:09.800 --> 00:43:12.320
Yeah, so I get involved in that through a scientist

753
00:43:13.199 --> 00:43:15.679
who I worked with for three years. We actually launched

754
00:43:15.679 --> 00:43:20.039
her company as part of a partnership and she developed

755
00:43:20.480 --> 00:43:28.480
some very revolutionary kind of patented technology and so basically

756
00:43:28.719 --> 00:43:30.880
that's how I kind of got involved in that whole

757
00:43:30.880 --> 00:43:35.199
biotech world. And then what mass bio, which is a

758
00:43:35.239 --> 00:43:38.559
major organization here in New England. They try to help

759
00:43:38.599 --> 00:43:42.320
people either coming out of Harvard or Broad Institute or

760
00:43:42.440 --> 00:43:45.920
MIT or whatever, and they put together a team and

761
00:43:45.960 --> 00:43:47.800
you can opt to be in or out. You can

762
00:43:47.840 --> 00:43:50.199
be very involved. I haven't been involved over the last

763
00:43:50.199 --> 00:43:52.920
six months, but I've got three or four of these

764
00:43:53.000 --> 00:43:57.639
where they have a team of scientists, VC's business people

765
00:43:57.679 --> 00:44:02.320
like myself, and you're there as a group to offer advice, input,

766
00:44:02.719 --> 00:44:09.280
answer questions, help people get funding. It's amazing organization. I've

767
00:44:09.280 --> 00:44:13.920
been very involved and it's been very rewarding for me,

768
00:44:13.960 --> 00:44:17.360
and I think for the organizations and people we can help.

769
00:44:18.079 --> 00:44:20.119
But there's just so many hours in the day. So

770
00:44:20.960 --> 00:44:22.880
I have been doing I've been doing it over the

771
00:44:22.920 --> 00:44:27.719
last six months, just because of my commitment to problem solved.

772
00:44:28.480 --> 00:44:32.519
So I asked this question of many guests, because a

773
00:44:32.559 --> 00:44:35.199
lot of the guests tend to do certain pro bono

774
00:44:35.400 --> 00:44:41.119
or certain charitable endeavors. What give a five second, ten

775
00:44:41.159 --> 00:44:43.760
to fifteen second pitch as to why others should be

776
00:44:43.840 --> 00:44:48.639
involved in nonprofits? And I don't know, not just charitable giving, right,

777
00:44:48.719 --> 00:44:49.840
but getting involved.

778
00:44:50.800 --> 00:44:53.199
Well, I think you only go around once. And as

779
00:44:53.440 --> 00:44:56.480
I get older and I'm aging, like all of us,

780
00:44:57.280 --> 00:44:59.159
you always want, at least I always want to give

781
00:44:59.239 --> 00:45:02.400
back that's where was raised by my parents, and I

782
00:45:02.480 --> 00:45:05.119
just think you get so much more out of the

783
00:45:05.199 --> 00:45:09.599
involvement in getting engaged and helping. Regardless of what you're doing.

784
00:45:09.599 --> 00:45:11.599
You don't have to be the CEO or you don't

785
00:45:11.639 --> 00:45:14.239
be the head of it. But the point is, you know,

786
00:45:14.480 --> 00:45:17.239
in life, you know, people worry about money, and we

787
00:45:17.320 --> 00:45:19.920
all worry about it and helping our families to get

788
00:45:19.960 --> 00:45:23.199
through college or med school or whatever. But the point is,

789
00:45:25.199 --> 00:45:27.480
it's to me, it's the most important thing you can

790
00:45:27.519 --> 00:45:31.639
do with your life is to really give back, help advocate.

791
00:45:32.280 --> 00:45:35.559
And once people do that, I think they get really

792
00:45:35.559 --> 00:45:40.559
involved and attached and continue to a one organization or many.

793
00:45:40.599 --> 00:45:43.800
But they are doing that, they're doing themselves and whoever

794
00:45:43.840 --> 00:45:45.199
they're helping a great service.

795
00:45:45.960 --> 00:45:49.400
Greed, We're blessed to be blessed to be a blessing, right, absolutely,

796
00:45:49.840 --> 00:45:51.840
all right, So here's a question. I have two questions

797
00:45:52.000 --> 00:45:56.039
that remain. Who in the listening and viewing audiences should

798
00:45:56.079 --> 00:45:57.400
reach out to you and why?

799
00:45:59.000 --> 00:46:03.400
Well, as I mentioned the different referral sources that have

800
00:46:03.519 --> 00:46:06.400
given me and I really help take a lot off

801
00:46:06.480 --> 00:46:09.320
their plate. Most of these people are just so involved

802
00:46:09.320 --> 00:46:11.079
in their day to day business they don't have time

803
00:46:11.119 --> 00:46:14.199
to go do this. But we are open to chatting

804
00:46:14.239 --> 00:46:16.719
with anybody. It could be, like I said, you're next

805
00:46:16.719 --> 00:46:20.440
door neighbor. It could be somebody running a five million

806
00:46:20.480 --> 00:46:24.559
dollar company, ten million dollar company, one hundred million dollar company.

807
00:46:24.840 --> 00:46:28.039
We all have problems every day, not time to do it.

808
00:46:28.679 --> 00:46:32.960
Most people don't feel comfortable calling the executives. I call

809
00:46:33.119 --> 00:46:36.039
at least almost every company, whether it's a vendor, whether

810
00:46:36.079 --> 00:46:39.800
it's an insurance company. I'm just very comfortable doing that.

811
00:46:39.960 --> 00:46:45.480
So we can assist so many different areas, so many

812
00:46:45.519 --> 00:46:49.840
different segments. And I've got some phenomenal team members who

813
00:46:49.840 --> 00:46:54.840
are just so skilled. They're not you know, recent graduates

814
00:46:54.840 --> 00:46:57.079
from college. They're people who've been in business or in

815
00:46:57.119 --> 00:47:01.960
their areas for thirty years, forty years, and and they're

816
00:47:02.000 --> 00:47:06.239
just a tremendous resource. So yeah, so we're open to

817
00:47:06.360 --> 00:47:10.639
chatting with anybody. We will do pro bono twenty minute consultation,

818
00:47:10.920 --> 00:47:11.679
no charge.

819
00:47:12.239 --> 00:47:13.559
We will also be very.

820
00:47:13.400 --> 00:47:16.440
Candid, and we don't waste anybody's time in our own

821
00:47:16.480 --> 00:47:19.239
if we don't feel to fit or whatever. It doesn't

822
00:47:19.280 --> 00:47:21.119
happen that often, but you know, we're not going to

823
00:47:21.360 --> 00:47:26.639
do something we don't that's fair. Yeah, it's viable, so yeah.

824
00:47:26.679 --> 00:47:28.119
Well, and the best way for people to get in

825
00:47:28.159 --> 00:47:32.280
touch is at the website, which is probs Pluralsolved dot com.

826
00:47:32.320 --> 00:47:34.559
It's in the crawl. It's been across the crawl several times.

827
00:47:35.039 --> 00:47:36.960
And the two phone numbers there they are right there

828
00:47:36.960 --> 00:47:40.239
seven eight one two five, eight nine zero five zero

829
00:47:40.400 --> 00:47:43.760
or five oh eight two two four four four six four,

830
00:47:44.400 --> 00:47:47.199
and they can figure your brain and see if there's

831
00:47:47.199 --> 00:47:50.840
any opportunity there. Nancy, thank you so much. Time has flown.

832
00:47:50.880 --> 00:47:52.199
I really appreciate you being here.

833
00:47:52.840 --> 00:47:56.159
Kevin, this has been my pleasure. Thank you at fabulous

834
00:47:56.239 --> 00:48:00.760
questions and what a nice conversation. And hopefully people who

835
00:48:00.800 --> 00:48:04.840
watch your show get a lot of really good, valuable information.

836
00:48:05.519 --> 00:48:07.079
Well that's why I had you on. I really felt

837
00:48:07.079 --> 00:48:09.199
they could benefit from your expertise and I thought it'd

838
00:48:09.199 --> 00:48:11.119
be fun too, So thank you again.

839
00:48:11.239 --> 00:48:12.880
Take good care you too.

840
00:48:12.840 --> 00:48:15.000
And thank you, thank you as well, and thank you

841
00:48:15.039 --> 00:48:17.800
everybody for watching and listening. This is a show about

842
00:48:17.840 --> 00:48:21.400
business business challenges. If you've got concerns about the sales

843
00:48:21.400 --> 00:48:24.239
effectiveness of your company, whether your sales team is you

844
00:48:24.599 --> 00:48:27.280
or small or large, feel free to reach out to me.

845
00:48:27.360 --> 00:48:30.519
On Facebook or LinkedIn at Winning Business Radio or drop

846
00:48:30.599 --> 00:48:32.360
me a note. One of my many email addresses I

847
00:48:32.400 --> 00:48:35.880
always say is Kevin at Winning Business Radio dot com.

848
00:48:35.960 --> 00:48:38.480
Our company is Winning Incorporated. We're part of Sandler Training

849
00:48:38.480 --> 00:48:41.639
and we develop sales teams at the high achievers and

850
00:48:41.800 --> 00:48:45.199
sales leaders into true coaches and mentors. Listen. We're not

851
00:48:45.280 --> 00:48:47.280
right for everybody, but you know, maybe we should have

852
00:48:47.320 --> 00:48:50.559
a conversation. Thank you to our producer and engineer one

853
00:48:50.679 --> 00:48:52.639
for another job well done. Thank you one. Be sure

854
00:48:52.639 --> 00:48:56.000
to join us next week that's Monday, April fourteenth. My

855
00:48:56.039 --> 00:48:59.199
guests would be Frank lob, author of the Big Lie

856
00:48:59.239 --> 00:49:02.880
in my Healthcare air bill. Until then, this is Kevin Helenan.

857
00:49:04.800 --> 00:49:07.599
You have been listening to Winning Business Radio with your host,

858
00:49:07.719 --> 00:49:10.800
Kevin Helene. If you missed any part of this episode,

859
00:49:10.880 --> 00:49:15.000
the podcast is available on Talk for Podcasting and iHeartRadio.

860
00:49:15.519 --> 00:49:19.199
For more information and questions, go to Winning Business Radio

861
00:49:19.320 --> 00:49:22.360
dot com or check us out on social media. Tune

862
00:49:22.400 --> 00:49:24.480
in again next week and every Monday at four pm

863
00:49:24.480 --> 00:49:28.000
Eastern Time to listen live to Winning Business Radio on

864
00:49:28.280 --> 00:49:32.559
W four CY Radio W four cy dot com. Until then,

865
00:49:32.880 --> 00:49:36.480
let's succeed where others have failed and win in Business

866
00:49:36.760 --> 00:49:40.599
with Kevin Helenan and winning business radio