Dec. 23, 2024

Matt McGinty, CEO of CareConnect - AI-powered workforce optimization for home healthcare agencies

Matt McGinty, CEO of CareConnect - AI-powered workforce optimization for home healthcare agencies

Matthew (Matt) McGinty, CEO of CareConnect - an AI-powered workforce optimization platform for home healthcare organizations, talks about his background and career, and the solutions that CareConnect brings to their clients.

At CareConnect, Matt...

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Matthew (Matt) McGinty, CEO of CareConnect - an AI-powered workforce optimization platform for home healthcare organizations, talks about his background and career, and the solutions that CareConnect brings to their clients.

At CareConnect, Matt focuses on positioning the company as the go-to platform for caregivers and home care agencies, with a deep emphasis on AI and machine learning to improve outcomes for caregivers and enhance workforce engagement.

Winning Business Radio is broadcast live Mondays at 4PM ET and Music on W4CY Radio (www.w4cy.com) part of Talk 4 Radio (www.talk4radio.com) on the Talk 4 Media Network (www.talk4media.com). Winning Business Radio is viewed on Talk 4 TV (www.talk4tv.com).

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WEBVTT

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No liability explicitor implies shall be extended to W four

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c Y Radio or it's employees are affiliates. Any questions

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or comments should be directed to those show hosts. Thank

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you for choosing W four CY Radio.

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Churchill said, those who failed to learn from history are

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condemned to repeat it. Kevin helen N believes that certainly

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applies to business. Welcome to Winning Business Radio here at

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W four CY Radio. That's W four cy dot com

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and now your host, Kevin Helenn.

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Thanks everybody for joining in today on this busy holiday week.

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I'm Kevin Halenan and welcome back to Winning Business TV

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and Radio on W four cy dot com. We're streaming

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live on talk for tv dot com in addition to Facebook,

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and that's at Winning Business Radio. And of course we're

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available after the live show and podcast form pretty much

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wherever you listen to your podcasts, YouTube by Heart, Radio, Spotify, Apple.

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The list goes on. The mission of this show, as

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regular listeners and viewers know, is to offer insights and

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advice to help people avoid the mistakes of others right

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to learn best practices. Those are the how tos, the

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what tos, the what not tos, to be challenged and

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hopefully to be inspired by the successes of others. Who

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are those others? Those are consultants, coaches, advisors, authors, founders

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and owners, leaders, entrepreneurs, people with expertise. But you know,

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virtually every successful person I've ever had a chance to

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talk to has had some form of failure in their

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lives and careers. I say it every week. While we

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all have to get our knee skin once in a while,

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I'm driven to keep those scrapes from needing major surgery.

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Let's endeavor to learn from history so we don't repeat it.

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I've spent the better part of my career equipping businesses

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to growth. That's from solopreneurs to small and medium sized

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companies all the way up to the Fortune fifty. And

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I've seen those companies win and to varying degrees. I've

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seen some fail and fed the opportunity to rub elbows

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with some of the highest performing people around, and some

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with probably some who probably should have found other jobs.

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In my own businesses, I've had lots of success, but

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some failures too, So I like to think I've learned

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a lot from those experiences. Oh yeah, you'll hear from

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me but we really want you to hear from others,

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and that other today is Matt McGinty. He's the CEO

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of care Connect. Care connect is an AI powered workforce

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optimization platform for home healthcare organizations, and he was a

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guest of the show back in April of twenty twenty two,

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so this is a welcome back. Here's his bio. Matt

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McGuinty is the CEO of care Connect, where he drives

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the company's vision, strategy, growth and expansion. With over twenty

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years of cross industry SaaS that's software as a service experience,

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he's led sales, marketing, product development, and operations. Most recently,

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Matt served as Chief revenue Officer for Intellcare, where he

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led fifteen x growth across all commercial functions and helped

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the company achieve Unicorn evaluation status. He managed the creation

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and engagement of a nation excuse me, nationwide network of

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millions of caregivers servicing eighty five percent of the accessible

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long term care market. At care Connect, Matt focuses on positioning,

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positioning the company as the go to platform for caregivers

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and home care agencies, with a deep emphasis on AI

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and machine learning to improve outcomes for caregivers and enhance

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workforce engagement. Matt's professional goal is to be a respected, successful,

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high integrity executive leader who sets and exceeds goals and

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expectations while adding shareholder value.

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He achieves this by.

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Enabling others around him to do the same through management

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training and active coaching. His ultimate aimage to build successful

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companies with double digit revenue growth and winning teams. Matt

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has trained in leadership and organizational growth and holds both

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the BS in Business Administration and an MBA from Western

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New England University, where he serves as Chairman of the

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Board for the College of Business and as an adjunct

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graduate professor. When not focused on business, Matt's dedicated to

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being the best father and husband he can be and

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suring his kids have every opportunity to chase their dreams.

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He's also an active, active and avid cyclist, hiker and

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Dave Matthews band devotee. Matt Welcome to Winning Business.

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Rail other Dave Matthew's been sneaking there.

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So absolutely absolutely Actually let's start with that. How'd you

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become a Dave Matthews fan?

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Yeah, it's a funny story. These two posters, one there

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that's blurred out one back there. Yeah, so a lot

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of us.

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You're lost when you're a teenager, right.

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This was September third, nineteen ninety four, and a friend

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of mine, I used to go to the music store

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called Strawberries from a town called Field Sure, and I

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knew the guy behind the counter. We were good buddies

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because I spent whatever money I could steal from my

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mother's purse.

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And she knows now, she does.

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And he handed me these two tickets. He said, you're

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always in here.

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This is the tickets of a horrid festival, which was

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Blues Traveler and a bunch of great bands. It's called

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Saratoga Performing Arts Center. And I went with a friend

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of mine and went all the way out there. I

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smelled and saw a bunch of things I had never

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smelled and seen before. As it's like a fourteen year

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old kid. I think I was there fifteen or whatever.

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I forget what it is. And yeah, Dave Matthews played

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at three h five in the afternoon or three fifteen

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in the afternoon. He was like a nobody, and I

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literally was just walked into the venue, walked over this

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famous bridge and it's this beautiful venue in the pines,

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and like there weren't seats, Like he just walked right

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down into the shed because you know, Blues traveler whoever.

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The main event wasn't on until hours later.

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And I sat down and said, who the hell is

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this guy with pajama pants? And is this band? And

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I just sat down. I could tell you the seat

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I sat in. I can just tell you. I sat

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down and I was like, wow. You know, just think

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about that point in the nineties. You know, it was

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an It was an odd thing for a ghostly white

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guy to have a band full of people that are

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a different color and a different background of him. And

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you had a vital South Africa saxophone, and you have

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this drummer who is like crazy, and you had the

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violinists just like swinging his dreads.

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And like you're like, what the hell is this?

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And yeah, I just kind of fell in love with it,

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and in many ways saved my life. You know, because

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you're as a teenager, you're trying to find your way.

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You can make a lot of bad decisions. And you know,

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I don't drink it onto drugs. They don't gamble, So

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I guess my worst habit is I spend money on concerts, and.

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So that's been a long time. How many concerts I

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think you know the number.

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It's over two hundred and fifty, but it's like one

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hundred and fifty with the full band, but then there's

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him and his guitarist, and then festivals I don't count,

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so a lot.

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And now the coolest part is my daughter's into it now, so.

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Uh shaw a post. Yeah, I go with my.

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Daughter and now she's a little bit of a groupie.

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The guy who plays the keyboards always looks at her

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because he's right in front, and she gets setless and

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gloves and sticks a whole bunch of cool stuff.

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They never happened.

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Yeah, it's fun to adopt it.

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Yeah, well, thank you for being here. Tell us about

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your actually get to Stephanie the second. Tell us about

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Hayley and aj your two kids.

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Yeah, you know, I just walked out of I'm freezing

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right now.

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So if you see the flea shirt for those watching,

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I just got out of a hockey riding. My daughter

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had our first varsity hockey game, so that was a

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lot of fun. She's a freshman, so you know, playing

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varsity hockey as a freshman is she played great, didn't

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make any mistakes. Perhaps it was a little tight because

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she can want to make any mistakes, but played really well.

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Team played well, gets a really good team. And yeah,

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she's at her Slane Academy. And then aj is at

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he's a junior at Sabarian Brothers High School Division.

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We can say state champion.

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I'm going to say state champion Xaverian Brothers High School

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football football. He plays across track and cross country. But

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he was one of those guys in the freezing cold

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with a white shirt on screaming for Zavarian a couple

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of weeks back. So it's just such a great school.

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You know, both are great schools because their brother's sister

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school of one a gent But you know, it's it's

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good to see your kids be able to. It's good

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to be able to, you know, provide that for your

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kids so that they can go out and live their dreams.

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So it's exciting.

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Absolutely. And tell us about the lovely Stephanie.

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Yeah, I think she's downstairs somewhere taking care of our

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new dog.

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Yeah.

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Stephan and I've been together twenty nine years. You know, truthfully,

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she's been struggling with a lot of health challenges the

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past couple of years.

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And I probably shouldn't be saying this in the podcast.

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She'd be mad at me.

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But you know, teaches you a lot about perseverance and

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teaches you a lot about you know, what's important in

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life short but yeah, you know, I think, like a

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lot of folks, I would I would say, like, be

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careful what you put in your body. So I think

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what happened with COVID had some adverse effects with a

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lot of people, and she's one of them. So but yeah,

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just living day by day, trying to help her get

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healthy and trying to raise our kids.

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And it's always a tripman, it's a journey.

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Yeah, my wife has long COVID for sure. It's kind

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of respiratory not respiratory vascular thing that affects breathing. But yeah,

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all good aside from that. So you grew up in

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Western Mass. Tell us what it was like to grow

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up in Western Mass.

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Yeah.

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I grew up in the plates where things like plastic

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and electricity, modern electricity and night skiing were born and

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Moby Dick was written. I'm a little proud of where

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I'm from, like most people are from there a town

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called Pittsfield, mass and the border of New York and Massachusetts. Yes,

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Moby Dick was written there. Yes, night skiing was invented

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there because Jack Welsh wanted his executives to be productive,

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so he gave free lights to the ski mountain in town.

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I did not know that, so that the executives would

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ski at night and not take days off. True story.

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That's cool.

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Yeah, Pittsfield is well known for being at one point,

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I think number three and number four on places that

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Russia was going to send a nuclear weapon because they

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made a guidance chips for nuclear bombs during the Cold War.

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So General Electric was big there. It's a cool place

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to grow up because you have this you're kind of

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vibrant business community surrounding Electric, but you also had this

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like really gritty, you know, kind of blue collar town.

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But at the same time, the arts is really big

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in the Berkshire's and you know, you have Tanglewood that

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it's the next town over. So I don't know, I'm

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a little biased, but I couldn't have asked for a

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better place to grow up than the Berkshires of western

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mass They still own a house out there, and I'll

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tell most people that's that's actually my home. This may

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be my home in eastern Massachusetts, but you know that's

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that's really where the majority of my friends are and

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my home is. So I love it out there. Couldn't

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couldn't that serve a better place to be?

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And for a large part of the audience that's not

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in Massachusetts.

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Pittsfield.

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It was about two hours from Boston, so it's due

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west and it's you know, Massachusetts is probably bigger than

227
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It's still a smaller state, but it's bigger than I

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think others give credit too. So all right, so you

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are clearly a business guy. How'd you get involved or

230
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interested rather not involved? Interested in business?

231
00:11:17.159 --> 00:11:18.279
Yeah, that's a good question.

232
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You know, my dad was an accounting teacher at Pittsfield

233
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High School and he also ran a back He was

234
00:11:25.399 --> 00:11:27.559
a treasurer of a credit union and was a banker

235
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before that, so you know, I think he bestowed this,

236
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you know kind of you know, deep understanding of business

237
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into all of us in money management, and I was

238
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probably the worst of that. It's funny now that I

239
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managed these large budgets. What goes through comes around, and

240
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my dad is laughing at me from his grave.

241
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That's funny, but yeah, you know, I just believe it

242
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or not.

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It was going to be a lawyer for a while.

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I was going to do the three plus three program

245
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at Western England University.

246
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When Bill Clinton was president, he was funding people.

247
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To get a lot of degree under the National Labor

248
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Relations Sport. So I was going to be a lawyer

249
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for a while. As you know, I'm pretty good at

250
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winning an argument, but I wanted to be on the

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business side of law, like really understanding how to craft

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deals and how, you know, I'll bring people together. And

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that was leaning towards that side of law anyways, and

254
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then you know, a little thing called the Balance Budget

255
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Amendment happened in nineteen ninety. I'm going to date myself,

256
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so I'm going to stop talking, and they kind of

257
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cut funding for that program. So I just stayed in

258
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the business school. And I was really pumped up about

259
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a couple of things. I say pumped up and most

260
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people don't want to get pumped up about this, but

261
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probability and statistics I really enjoyed. I had a teacher

262
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called Nancy Pelosi. She was awesome. Another great teacher name

263
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is Peter Hasse who passed away years back at Western

264
00:12:48.759 --> 00:12:52.519
Downgland University and he taught a class called Performance Team

265
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Leadership where he came in gave us goals and he said,

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all right, I'll see you at the end of the semester.

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I'm in my office every day.

268
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Put us into teams and made us figure it out,

269
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gave us a thesis, gave us a why. It made

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us figure it out. And I think that's really where

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I kind of fell in love with business, because you

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know me well enough, we've known each other on was

273
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twenty years now.

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That I really like to be told what to do.

275
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And what I thought was really awesome about that that.

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Setup is we had to form a team quickly.

277
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We had to find out what our strengths and weaknesses

278
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work quickly because we all came from different backgrounds. We

279
00:13:31.919 --> 00:13:33.799
had to figure out what the thesis of the project

280
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was and how to be successful, and then more importantly,

281
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how to use him right. He was trying to teach

282
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us like he use me as much as you want.

283
00:13:40.399 --> 00:13:42.960
We used him a ton. We got an a other

284
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people who just screwed around the rest of the semester

285
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and then handed in a paper at the bit and

286
00:13:47.120 --> 00:13:49.720
didn't do well, so you realize that, like, you know,

287
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really good leadership isn't about micromanagement, but it's also not

288
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about you know, just putting your finger in your head

289
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and telling you you did it wrong. And he really

290
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provided this nurturing, yet you know, kind of entrepreneurial environment

291
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to operate in, and then you're kind of understanding the

292
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statistics side of it was awesome too, because you then

293
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learn how to make decisions based on the subjective and

294
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the objective. It those two classes.

295
00:14:14.320 --> 00:14:17.039
Together really made me love business.

296
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And then I worked at a place called Investors Bank

297
00:14:20.360 --> 00:14:23.000
and Trust, the typical interim place to work when you

298
00:14:23.039 --> 00:14:26.559
get out of college, a finance you know, a company,

299
00:14:26.759 --> 00:14:29.279
met some great friends, realized that the last thing that

300
00:14:29.360 --> 00:14:32.759
I wanted to do was work in finance because it's

301
00:14:32.759 --> 00:14:35.080
so slow. And actually I had a friend of the

302
00:14:35.120 --> 00:14:37.759
family who said, you should be a sales guy. He's like,

303
00:14:37.919 --> 00:14:40.600
you have a way of, you know, working on the

304
00:14:40.600 --> 00:14:42.759
technical side of things and have a way of listening

305
00:14:42.840 --> 00:14:44.559
to people and figure out how to pull those together.

306
00:14:44.559 --> 00:14:46.200
And I really kind of sound like what's his name

307
00:14:46.200 --> 00:14:48.320
from office Space when he says I'm the people person.

308
00:14:49.440 --> 00:14:52.720
But you know, I kind of I saw that, and

309
00:14:52.759 --> 00:14:54.600
then I got into technical sales, which is when I

310
00:14:54.600 --> 00:14:56.600
met you when I was at passed and that was

311
00:14:56.639 --> 00:14:59.879
a Unicorn exit in two thousand and seven. And I

312
00:15:00.039 --> 00:15:02.840
say that I've been really kind of chasing those one

313
00:15:02.879 --> 00:15:05.440
billion my first one, my first startup was a billion

314
00:15:05.480 --> 00:15:07.639
dollar exit, and I've kind of been chasing that ever since.

315
00:15:07.679 --> 00:15:10.440
But it's been a fun ride going along the way.

316
00:15:10.799 --> 00:15:13.639
Well, we'll get back to telecare shortly, or get to

317
00:15:13.720 --> 00:15:16.879
and telecare shortly. Last question before the break is what

318
00:15:17.000 --> 00:15:18.960
made you choose I know you're really involved and we'll

319
00:15:18.960 --> 00:15:21.440
get to that too, But Western R England University.

320
00:15:22.320 --> 00:15:23.679
What made you choose that school?

321
00:15:24.000 --> 00:15:26.960
Yeah, Initially was going to try to go to a

322
00:15:27.000 --> 00:15:29.360
school to play lacrosse, and that was one of the schools.

323
00:15:29.360 --> 00:15:31.600
It was on my list. And you know, then I was,

324
00:15:31.639 --> 00:15:32.159
like most.

325
00:15:31.960 --> 00:15:34.919
People, leaning towards some big university or something like that,

326
00:15:34.960 --> 00:15:35.639
probably ego.

327
00:15:36.080 --> 00:15:38.200
Then I realized that big university was just going to

328
00:15:38.279 --> 00:15:39.000
swallow me up.

329
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And spit me out. I came from a small called

330
00:15:42.559 --> 00:15:45.519
Saint Joseph Central High School in pitts Uel, Mass Multi

331
00:15:45.559 --> 00:15:49.320
generational McGuinty to go to that school, my aunt's my uncles,

332
00:15:49.320 --> 00:15:52.039
my dad is, siblings, you know, the whole nine yards.

333
00:15:52.240 --> 00:15:54.440
It was a very last McGinty to graduate from there,

334
00:15:54.480 --> 00:15:56.080
and then it closed down a few years ago, which

335
00:15:56.080 --> 00:15:56.720
is pretty.

336
00:15:56.440 --> 00:15:58.600
Sad, but yeah, you know, I.

337
00:15:58.519 --> 00:16:03.000
Had seventy eight people in my graduating class, so I just,

338
00:16:03.399 --> 00:16:05.080
you know, I was committed to go to a larger

339
00:16:05.120 --> 00:16:07.320
school and to try to play lacrosse. And I was like,

340
00:16:07.360 --> 00:16:09.000
wait a minute, this is going to gobble me up.

341
00:16:09.080 --> 00:16:12.080
So kind of the university spoke to me. My brothers

342
00:16:12.080 --> 00:16:14.120
are thirteen and fourteen years old than me. They were

343
00:16:14.159 --> 00:16:17.480
out here in the Boston area and I'm from Pittsfield,

344
00:16:17.480 --> 00:16:21.759
and Springfield's kind of the perfect middle ground and beautiful campus, similar,

345
00:16:22.000 --> 00:16:27.200
bigger size, obviously class but certainly classes were comparable. And

346
00:16:27.519 --> 00:16:29.360
just kind of fell in love with the whole environment.

347
00:16:29.399 --> 00:16:30.879
And I was still going to play lacrosse. And then

348
00:16:30.879 --> 00:16:32.919
I hurt my name my very last game of my

349
00:16:33.039 --> 00:16:36.120
high school career and ended up trying to recover and

350
00:16:36.200 --> 00:16:41.840
just never did. Decided why not enjoy school and I

351
00:16:41.919 --> 00:16:43.799
know this the podcast suppression and maybe drink a little

352
00:16:43.840 --> 00:16:46.000
beer and have some fun. And I probably took a

353
00:16:46.039 --> 00:16:48.159
little bit too much of that, but I wouldn't change it.

354
00:16:48.240 --> 00:16:51.399
Ended up getting two degrees from their master's degree as well.

355
00:16:51.480 --> 00:16:56.440
And anybody who's thinking about a university ACSB accredited, same

356
00:16:56.480 --> 00:17:00.080
thing as Bentley, Baps and Bryant and really getting you know,

357
00:17:00.720 --> 00:17:04.359
you're getting scrappy that type of university. It's just it's

358
00:17:04.359 --> 00:17:07.440
a beautiful place and the people there are just the best.

359
00:17:07.440 --> 00:17:09.839
They care and I think that's that's what I love

360
00:17:09.839 --> 00:17:10.519
it about the most.

361
00:17:10.960 --> 00:17:12.480
That's great to hear. All Right, we're going to take

362
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our first break, everybody.

363
00:17:13.440 --> 00:17:15.680
We'll be back in just about one minute with Matt

364
00:17:15.759 --> 00:17:17.359
McGuinty of care Connect.

365
00:17:21.480 --> 00:17:25.480
You're listening to Winning Business Radio with Kevin Helenet on

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00:17:25.720 --> 00:17:29.680
W four CY Radio. That's W four cy dot com.

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00:17:29.880 --> 00:17:32.480
Don't go away. More helpful information is coming right up

368
00:17:32.759 --> 00:17:34.960
right here on Winning Business Radio.

369
00:17:38.920 --> 00:17:41.000
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370
00:17:41.039 --> 00:17:43.519
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371
00:17:43.640 --> 00:17:46.839
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00:17:46.880 --> 00:17:50.200
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373
00:17:50.440 --> 00:17:54.079
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00:17:54.440 --> 00:17:57.680
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375
00:17:57.799 --> 00:18:00.359
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376
00:18:00.799 --> 00:18:04.359
That's five six one five zero six four zero three

377
00:18:04.440 --> 00:18:07.079
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378
00:18:11.400 --> 00:18:14.440
And now back to Winning Business Radio with Kevin Helene,

379
00:18:14.440 --> 00:18:18.279
presenting exciting topics and expert guests with one goal in

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00:18:18.359 --> 00:18:21.880
mind to help you succeed in business. Here once again

381
00:18:22.200 --> 00:18:25.440
is Kevin Helene.

382
00:18:30.759 --> 00:18:34.359
All right, we're back with Matt McGuinty, CEO of care Connect. Matt,

383
00:18:34.359 --> 00:18:38.480
you got your your MBA pretty early. What was behind

384
00:18:38.519 --> 00:18:39.119
that decision?

385
00:18:41.319 --> 00:18:45.400
Competitiveness and mine. Don't want to give too much of

386
00:18:45.480 --> 00:18:48.960
coaching to folks because again unsolicited advice. But you know

387
00:18:49.000 --> 00:18:52.200
we are having this conversation. Sure, probably in hindsight, would

388
00:18:52.200 --> 00:18:55.400
wait a little bit longer. That would be my advice

389
00:18:55.440 --> 00:18:57.880
to people who are on the younger side considering it,

390
00:18:58.000 --> 00:19:00.559
particularly since I think since I was in school, which

391
00:19:00.559 --> 00:19:03.279
is a long time ago now it's now, it's become

392
00:19:03.319 --> 00:19:05.160
more of a checkbox. Like when I was in school,

393
00:19:05.160 --> 00:19:08.279
it wasn't a checkbox. So I did it to push myself.

394
00:19:08.599 --> 00:19:10.400
To be honest with you, I got through college without

395
00:19:10.440 --> 00:19:13.119
having to work very hard. It kind of came easy

396
00:19:13.119 --> 00:19:15.680
to me. Again, I'm a school like Saint Joseph. It

397
00:19:15.799 --> 00:19:18.079
really got me ready, and I think I was an

398
00:19:18.160 --> 00:19:20.240
underachiever in high school. But by the time I got

399
00:19:20.279 --> 00:19:22.319
to college, I was like, wow, like this is easy

400
00:19:22.319 --> 00:19:24.559
compared to high school.

401
00:19:24.799 --> 00:19:26.799
And I again I wanted to have to balance.

402
00:19:26.880 --> 00:19:28.680
I did a lot of things on campus. I was

403
00:19:28.799 --> 00:19:32.000
like it ran the peer advising program and orientation group

404
00:19:32.119 --> 00:19:34.759
leader and like all the funny acronyms you can come

405
00:19:34.799 --> 00:19:37.319
up for what you have on a college campus was me.

406
00:19:37.720 --> 00:19:40.720
So I really enjoyed like the being part of the campus,

407
00:19:40.839 --> 00:19:45.559
you know. So, you know, when I did my MBA,

408
00:19:45.759 --> 00:19:48.920
I think somebody said something to me about, you know,

409
00:19:50.079 --> 00:19:52.640
I was the only person. My middle brother gave up

410
00:19:52.640 --> 00:19:54.920
on his MBA a couple like a class or too short.

411
00:19:55.759 --> 00:19:58.400
Then somebody made a smart ass comment to be honest

412
00:19:58.440 --> 00:20:00.839
with you about me and doing something like that, and

413
00:20:00.880 --> 00:20:02.039
I was like, you know what, I'm going to go

414
00:20:02.039 --> 00:20:04.440
get my MBA and I'm going to ace it. And

415
00:20:04.480 --> 00:20:06.559
that's what I did. I got my MBA and I

416
00:20:06.599 --> 00:20:10.359
used it for a little self competition. And and then

417
00:20:10.400 --> 00:20:13.359
I tell you, when you're you know, getting started in

418
00:20:13.400 --> 00:20:16.440
business and working full time, and I was traveling all

419
00:20:16.440 --> 00:20:19.160
over the world actually Norway and a bunch of plays

420
00:20:19.200 --> 00:20:21.920
to a company called fast I worked at. You know,

421
00:20:22.279 --> 00:20:26.640
it teaches it a lot about discipline and discipline is freedom.

422
00:20:26.720 --> 00:20:31.279
JOCKO Willing if anybody's read that book, ownership, Discipline is freedom.

423
00:20:31.400 --> 00:20:33.640
And I think that's really where I first learned in

424
00:20:33.640 --> 00:20:37.319
college as an orientation group leader for Ted Zern, Dean

425
00:20:37.400 --> 00:20:39.240
Zern who worked at Western New England, and he was

426
00:20:39.359 --> 00:20:42.279
just he had a level that was here in terms

427
00:20:42.279 --> 00:20:46.720
of expectations and being exceptional and not being perfectly being

428
00:20:46.759 --> 00:20:49.400
exceptional and really our work and it planted is s

429
00:20:49.400 --> 00:20:51.880
e to me that. Then when I got my MBA,

430
00:20:52.039 --> 00:20:54.599
You're like, wow, you know, discipline is freedom. If I

431
00:20:54.640 --> 00:20:57.799
can get my brain working faster and be more effective

432
00:20:57.799 --> 00:21:00.039
and efficient, that actually gives more me more freedom to

433
00:21:00.119 --> 00:21:02.519
do the things I love to do. So for that purpose,

434
00:21:02.559 --> 00:21:06.000
I wouldn't change a thing. But I did it there

435
00:21:06.119 --> 00:21:08.359
because the true story the dean I was going to

436
00:21:08.400 --> 00:21:10.599
go to Bentley, and the dean found out I was

437
00:21:10.599 --> 00:21:11.960
going to go to Bentley and he called me and said,

438
00:21:11.960 --> 00:21:13.319
you're not going to Bentley, You're going here.

439
00:21:14.039 --> 00:21:16.039
He was a good friend of mine. And I was like, no,

440
00:21:16.079 --> 00:21:16.359
I'm not.

441
00:21:16.599 --> 00:21:18.680
I'm going, you know, going to Eventley or Bets. And

442
00:21:19.200 --> 00:21:20.519
he's like, may You're not you're coming here. We have

443
00:21:20.599 --> 00:21:22.920
this new hybrid program where it was online and it

444
00:21:22.960 --> 00:21:25.680
was in the class. This is way back one wells ago,

445
00:21:26.200 --> 00:21:28.359
and he's like, I want you to try it and

446
00:21:28.359 --> 00:21:32.039
give me feedback. And so it was great because, you know,

447
00:21:32.039 --> 00:21:33.759
it was something new and it was different. And by

448
00:21:33.799 --> 00:21:35.559
the way, it taught me a lot about how to

449
00:21:35.599 --> 00:21:38.599
work remotely because I had eighty people in thirty two

450
00:21:38.640 --> 00:21:41.240
countries reporting to me at that time, so like that

451
00:21:41.359 --> 00:21:43.200
was normal for me to work in that environment. So

452
00:21:43.200 --> 00:21:45.319
I helped you with that. But what you missed was

453
00:21:45.400 --> 00:21:48.480
the all the networking you get when you're in person.

454
00:21:48.960 --> 00:21:51.400
So like it was, it was an interesting experience for me.

455
00:21:51.519 --> 00:21:54.960
I would probably wait if I was most people. You

456
00:21:55.000 --> 00:21:57.200
know kind of the how you can then apply it more.

457
00:21:57.200 --> 00:22:00.000
I've applied it later, definitely accounting and finance and those things.

458
00:22:00.039 --> 00:22:03.559
As you applied right away probability statistics, but you're kind

459
00:22:03.599 --> 00:22:06.160
of the network. I think my advice to people is

460
00:22:06.160 --> 00:22:08.440
think about what you want of it, right, Like, if

461
00:22:08.440 --> 00:22:11.480
you want the network, if you want that, then you know,

462
00:22:11.599 --> 00:22:14.079
kind of pick that environment if you want to build

463
00:22:14.079 --> 00:22:16.480
that foundation that you feel like you're missing. You know,

464
00:22:16.519 --> 00:22:19.000
maybe I didn't pay enough attention to accounting class, which

465
00:22:19.640 --> 00:22:22.000
I think my best man and roommate is listening to

466
00:22:22.039 --> 00:22:23.440
this at some point and he would tell me, and

467
00:22:23.519 --> 00:22:26.880
I didn't. Then you know, it's good for those types

468
00:22:26.920 --> 00:22:29.359
of things, So I don't know it was. I wouldn't

469
00:22:29.400 --> 00:22:31.640
change a thing because I wouldn't be where I am

470
00:22:31.680 --> 00:22:33.799
today without that and not one of those people that

471
00:22:33.880 --> 00:22:35.759
looks back and tries to change the past because you can.

472
00:22:36.799 --> 00:22:41.200
But you know, it's it's interesting. I would definitely tell

473
00:22:41.279 --> 00:22:43.880
kids that are just trying to do it because they

474
00:22:43.920 --> 00:22:47.480
think that's what you have to do to check yourself

475
00:22:47.480 --> 00:22:49.839
before you wreck yourself. And that's a rep quote there,

476
00:22:49.920 --> 00:22:52.039
because you're going to be then doing it for the

477
00:22:52.119 --> 00:22:53.599
wrong reason and you're not going to get the right

478
00:22:53.640 --> 00:22:54.200
things out of it.

479
00:22:54.279 --> 00:22:56.519
So don't do it unless you want to.

480
00:22:56.519 --> 00:22:59.480
Either build a network or build those foundational things that

481
00:22:59.519 --> 00:23:00.839
you think are going to help you get there.

482
00:23:00.880 --> 00:23:03.519
But just having an NBA doesn't get you anything.

483
00:23:03.680 --> 00:23:06.200
There's plenty of people that I read resumes for or

484
00:23:06.240 --> 00:23:10.400
they put comment NBA after things, and they're doing it

485
00:23:10.559 --> 00:23:12.640
to have the comment NBA. They're not doing it.

486
00:23:12.680 --> 00:23:13.839
I never never talk about it.

487
00:23:13.920 --> 00:23:15.920
As a matter of fact. I think you're the first

488
00:23:15.920 --> 00:23:18.920
time I've really been asked about it and talk about

489
00:23:18.920 --> 00:23:22.200
it ever. So you know, for me, I did it

490
00:23:22.240 --> 00:23:24.480
for me. I didn't do it for somebody else to

491
00:23:24.519 --> 00:23:24.839
see me.

492
00:23:25.079 --> 00:23:25.680
Let me put that.

493
00:23:26.559 --> 00:23:28.839
Great answer, all right, I want to take you through

494
00:23:28.880 --> 00:23:31.200
a few of your roles here, just not the company

495
00:23:31.319 --> 00:23:34.240
or you know, like Fast, but you were global director

496
00:23:34.319 --> 00:23:37.799
Technical Sales Operations, and I just want people to know,

497
00:23:38.240 --> 00:23:41.799
what did you learn from that three four years you

498
00:23:41.839 --> 00:23:42.160
were there.

499
00:23:42.200 --> 00:23:43.599
I mean that's a big question.

500
00:23:44.119 --> 00:23:48.440
No, it's it defined me, to be honest, like it

501
00:23:48.599 --> 00:23:53.160
defined me, and in particular a number of mistakes I've

502
00:23:53.160 --> 00:23:57.960
made since then I'm really aware of. Yeah, I think

503
00:23:57.960 --> 00:24:00.640
the thing I learned the most was start it really are.

504
00:24:02.960 --> 00:24:06.000
But also I always said no.

505
00:24:05.559 --> 00:24:08.119
No, definitely not for the faint of heart, but you know,

506
00:24:08.200 --> 00:24:09.200
in a tech sales role.

507
00:24:09.279 --> 00:24:11.039
So I'll give you one specific answer, and I think

508
00:24:11.039 --> 00:24:13.079
it ties to our relationship quite a bit. I remember

509
00:24:13.119 --> 00:24:15.279
the first time we met. A friend of mine invited

510
00:24:15.279 --> 00:24:17.079
me in one of your seminars and said you got

511
00:24:17.079 --> 00:24:19.920
to check this out, and I was like, sure, you know,

512
00:24:20.240 --> 00:24:23.640
I'm in, And you know I was probably your most

513
00:24:23.640 --> 00:24:26.720
difficult person in the room, and I'm understating.

514
00:24:26.119 --> 00:24:28.200
That when I say that, and I remember what you

515
00:24:28.240 --> 00:24:28.599
said to me.

516
00:24:28.680 --> 00:24:31.440
You said, you said, can you just do me.

517
00:24:31.400 --> 00:24:33.759
One favor because you're probably sick of me at that point?

518
00:24:33.799 --> 00:24:35.839
And I said sure. He said, the next time somebody

519
00:24:35.839 --> 00:24:37.480
asked you a question on your next call, just say

520
00:24:37.680 --> 00:24:39.200
that's a great question. Why do you ask?

521
00:24:40.240 --> 00:24:40.359
Uh?

522
00:24:40.720 --> 00:24:44.200
And I was like, yeah, sure. So I lead your seminar,

523
00:24:44.319 --> 00:24:46.119
you know, free pizza or whatever. And I go back

524
00:24:46.160 --> 00:24:47.960
to my office just a couple of miles down the road,

525
00:24:47.960 --> 00:24:49.880
and I get on this call and it's a big

526
00:24:49.880 --> 00:24:51.880
book publisher. I won't say who they were. And we

527
00:24:51.880 --> 00:24:53.920
were very late in this deal, and it was pretty large,

528
00:24:53.920 --> 00:24:56.039
you know, it was a multimillion dollar deal and we were.

529
00:24:55.960 --> 00:24:56.960
At the very end of it.

530
00:24:57.160 --> 00:24:59.400
And at that time in enterprise search, we were definitely

531
00:24:59.440 --> 00:25:03.640
afraid of siecurity questions because enterprise search they didn't have

532
00:25:03.720 --> 00:25:07.279
the best security, so you could basically scan everybody's laptop

533
00:25:07.319 --> 00:25:09.599
and expose stuff that's on it, and that was scary

534
00:25:09.599 --> 00:25:12.319
to people. And it was so early on in that tech.

535
00:25:12.720 --> 00:25:14.480
So they asked me a question. Now, mind you, they

536
00:25:14.480 --> 00:25:15.920
were going to be on a public website, but they

537
00:25:15.920 --> 00:25:18.400
asked me a question. They said, Matt, tell me about

538
00:25:18.400 --> 00:25:21.720
your security standards, and I literally think I swept through

539
00:25:21.759 --> 00:25:28.480
my shirt instantly, and I said, shoot to myself in

540
00:25:28.559 --> 00:25:30.119
my head, and I said, well, that's a great question.

541
00:25:30.200 --> 00:25:32.880
Why do you ask? I waited and I was like

542
00:25:32.920 --> 00:25:35.200
starting to come up with my answers and like, oh

543
00:25:35.240 --> 00:25:41.000
my god. And he said, I'm just curious. I don't

544
00:25:41.000 --> 00:25:43.039
really need to know the answer. On a public website,

545
00:25:43.079 --> 00:25:46.799
security doesn't matter. And I was like, I probably would

546
00:25:46.839 --> 00:25:51.079
have spent the next twelve weeks proving our security standards

547
00:25:51.119 --> 00:25:54.640
and going through jumping through hoops. So I think that moment,

548
00:25:54.720 --> 00:25:59.880
that role taught me that customers don't always It's okay

549
00:26:00.039 --> 00:26:03.720
to manage the customer. It's okay to be inquisitive and

550
00:26:04.640 --> 00:26:08.079
try to understand the context behind their question. It's not

551
00:26:08.119 --> 00:26:11.720
important to just always answer the question, particularly without knowing

552
00:26:11.759 --> 00:26:14.319
the context. So I think that goal I thought my

553
00:26:14.519 --> 00:26:18.119
job was as a sales engineer tech problem tech solution tech,

554
00:26:18.160 --> 00:26:21.440
problem tech solution tech, and that your confidence in being

555
00:26:21.440 --> 00:26:23.559
able to answer those that completeness in your ability to

556
00:26:23.599 --> 00:26:26.200
answer those was the measure of whether they would do

557
00:26:26.240 --> 00:26:28.599
business with you. I think I learned that that was

558
00:26:29.039 --> 00:26:33.319
total bs and that ultimately where success really came from

559
00:26:33.400 --> 00:26:37.880
was curiosity. So you know, I think that's the thing

560
00:26:37.960 --> 00:26:40.279
that role taught me. And then starting as a manager,

561
00:26:40.599 --> 00:26:43.039
bringing of my former employees that are listening to this,

562
00:26:43.119 --> 00:26:44.960
that were my employees at fast, I'm so sorry. It

563
00:26:45.000 --> 00:26:48.799
was such a you know, like I was driving so hard,

564
00:26:49.000 --> 00:26:53.799
so so much perfection, so much everything that you kind

565
00:26:53.799 --> 00:26:55.440
of learn over time, and I have a couple of

566
00:26:55.440 --> 00:26:57.440
other life events like almost dying a year and a

567
00:26:57.440 --> 00:26:59.640
half ago or whatever that was that you're kind of like,

568
00:27:00.039 --> 00:27:02.319
wait a minute, like there's there's other ways to go

569
00:27:02.359 --> 00:27:06.519
about doing this. So I think curiosity and then you know,

570
00:27:06.640 --> 00:27:09.599
how to be a better manager, you know, not just

571
00:27:09.640 --> 00:27:12.160
trying to drive results all the time, but there's humans

572
00:27:12.200 --> 00:27:13.519
on the other side of that and how to do

573
00:27:13.559 --> 00:27:15.720
a better job. And that I reflect back at that

574
00:27:15.839 --> 00:27:18.279
and think, man, how is it beat man?

575
00:27:18.440 --> 00:27:18.640
Sure?

576
00:27:18.920 --> 00:27:21.559
So, yeah, I think those are the things I take

577
00:27:21.599 --> 00:27:21.920
out of it.

578
00:27:22.079 --> 00:27:24.359
We all grow, all right. And then you were an entrepreneur.

579
00:27:25.440 --> 00:27:29.000
You have an opportunity to buy into a franchise, had

580
00:27:29.000 --> 00:27:31.359
a pretty good run. What was your key takeaway from

581
00:27:31.359 --> 00:27:33.000
that experience? And then we'll go to commercial.

582
00:27:33.480 --> 00:27:37.279
Yeah, extreme ownership right when concept didn't exist at that

583
00:27:37.359 --> 00:27:39.480
point from Joco Willing, the book didn't exist.

584
00:27:39.559 --> 00:27:41.079
But you know when you're.

585
00:27:41.079 --> 00:27:43.400
And you know this is you know, ironic when I

586
00:27:43.400 --> 00:27:46.079
say extreme ownership about owning a business, but you know

587
00:27:46.160 --> 00:27:48.279
you have to do everything. So I think it teaches

588
00:27:48.319 --> 00:27:50.440
you about marketing, It teaches you about sales, it teaches

589
00:27:50.480 --> 00:27:53.440
you about customer success, it teaches you about networking in

590
00:27:53.480 --> 00:27:55.400
the whole nine yards. And until you own a business

591
00:27:55.400 --> 00:27:57.279
and have a new mortgage and have a new baby,

592
00:27:57.720 --> 00:28:01.240
you don't really understand, like and I'm sorry if that

593
00:28:01.279 --> 00:28:03.319
offends somebody. That's not meant to be offensive because everybody

594
00:28:03.359 --> 00:28:06.200
has their own life experiences. I think when you have

595
00:28:06.400 --> 00:28:10.119
to your output literally in that day is taking a

596
00:28:10.160 --> 00:28:12.400
spoon and putting it in your new baby's mouth, and

597
00:28:12.440 --> 00:28:14.240
it is putting it in bache account.

598
00:28:14.680 --> 00:28:18.160
I think it taught me a lot about extreme ownership.

599
00:28:18.200 --> 00:28:21.200
And look there we went from the last to some

600
00:28:21.279 --> 00:28:23.200
of the top two or three, and of course my

601
00:28:23.799 --> 00:28:25.599
beat me on a regular basis, and now's trying to

602
00:28:25.640 --> 00:28:26.640
knock them off the pedestal.

603
00:28:26.720 --> 00:28:29.640
But you know, again, but that was about the team.

604
00:28:29.680 --> 00:28:32.000
We built an incredible team and people that still have

605
00:28:32.319 --> 00:28:35.079
worked with me since then that aren't from fitness, like

606
00:28:35.240 --> 00:28:38.240
Jim who has come to me, other come with me

607
00:28:38.359 --> 00:28:40.480
up their stage, and I think that's where I really

608
00:28:40.519 --> 00:28:43.880
started to learn about building those relationships and the team. Now,

609
00:28:43.920 --> 00:28:47.440
the team ultimately is what delivers success because you can't

610
00:28:47.480 --> 00:28:50.880
be everywhere right. You've got to teach them how to

611
00:28:51.319 --> 00:28:53.720
have their own extreme ownership within their role so that

612
00:28:53.799 --> 00:28:55.880
when when something goes wrong, we all look at each

613
00:28:55.920 --> 00:28:57.799
other and say, like you, no, no, no, it wasn't you.

614
00:28:57.839 --> 00:28:59.599
I could have picked that up. I could have done that. No, no,

615
00:28:59.599 --> 00:29:02.440
it wasn't you. I think we created that culture and

616
00:29:02.480 --> 00:29:04.039
that's the first time I really saw it, and it

617
00:29:04.119 --> 00:29:06.640
reminded me of like sports when I was a kid,

618
00:29:06.880 --> 00:29:09.160
what that feels like being on a high performance sea.

619
00:29:09.319 --> 00:29:11.200
Love it good answer. All right, we're going to take

620
00:29:11.200 --> 00:29:13.319
our second break. We'll be back in just about one

621
00:29:13.359 --> 00:29:14.599
minute with Matt McGuinty.

622
00:29:18.640 --> 00:29:22.599
You're listening to Winning Business Radio with Kevin Helene on

623
00:29:22.880 --> 00:29:26.799
W four CY Radio. That's W four cy dot com.

624
00:29:27.039 --> 00:29:29.680
Don't go away. More helpful information is coming right up

625
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right here on Winning Business Radio. The yp dot com

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638
00:30:08.480 --> 00:30:11.319
And now back to Winning Business Radio with Kevin Helene

639
00:30:11.519 --> 00:30:15.359
presenting exciting topics and expert guests with one goal in

640
00:30:15.480 --> 00:30:18.960
mind to help you succeed in business. Here once again

641
00:30:19.279 --> 00:30:25.640
is Kevin Helene.

642
00:30:27.920 --> 00:30:30.920
All right, we're back with Matt McGuinty, CEO of care Connect,

643
00:30:30.920 --> 00:30:32.839
and Mada'm going to read off some titles. I know

644
00:30:32.880 --> 00:30:36.000
you know your titles, just for the for the audience.

645
00:30:37.079 --> 00:30:41.119
VP of Sales, Strategy and Customer Success, then COO, than

646
00:30:41.160 --> 00:30:45.480
Interim VP Sales, then Chief Revenue Officer, then Senior VP

647
00:30:45.680 --> 00:30:49.279
Global Sales and account Management, and then Chief Revenue Officer

648
00:30:49.319 --> 00:30:55.319
once again at intellycare Less. Pause there, second time at

649
00:30:56.200 --> 00:31:01.559
Reaching a really landmark of unicorn. Talk about you know

650
00:31:01.599 --> 00:31:03.519
how you got there, that what I took out of

651
00:31:03.519 --> 00:31:06.000
your bio and what people heard you led fifteen x

652
00:31:06.039 --> 00:31:10.000
growth across all commercial functions help the company achieve unicorn status.

653
00:31:10.000 --> 00:31:12.519
So tell the audience what is unicorn status?

654
00:31:12.880 --> 00:31:16.920
Yeah, unicorn status is when the company reaches evaluation greater

655
00:31:16.960 --> 00:31:20.599
than a billion dollars. I think that's when the market

656
00:31:20.720 --> 00:31:22.519
values at that. I want to be very careful though.

657
00:31:22.519 --> 00:31:25.960
I think people throw that termo around a lot unless

658
00:31:25.960 --> 00:31:29.720
you somehow seller convert that value for the shareholders.

659
00:31:29.880 --> 00:31:32.160
Billion dollars is only good as the piece of paper

660
00:31:32.200 --> 00:31:32.720
it's written on.

661
00:31:33.920 --> 00:31:37.319
So I'm pretty try to be humble when I talk

662
00:31:37.359 --> 00:31:40.279
about that because I hear people talk about, you know,

663
00:31:40.359 --> 00:31:43.000
building unicorns and those types of things that I think,

664
00:31:43.079 --> 00:31:46.599
you know, unless you create a billion dollars of value

665
00:31:46.640 --> 00:31:49.119
on the other end, it did certainly for a while,

666
00:31:49.960 --> 00:31:52.920
but kind of maintaining that and expanding that that's it's

667
00:31:52.920 --> 00:31:54.880
a hard thing to do. And it's a verb, it's

668
00:31:54.880 --> 00:31:58.880
not a noun, so you know that's important. But yeah,

669
00:31:59.240 --> 00:32:01.680
it was a a fun ride again, all about the

670
00:32:01.720 --> 00:32:03.960
team all at the end of the day.

671
00:32:04.279 --> 00:32:07.839
A man all right, let's see one more question before

672
00:32:07.880 --> 00:32:09.400
we get the care connector will spend the rest of

673
00:32:09.440 --> 00:32:11.720
the time on care connect. You're a big believer in

674
00:32:11.759 --> 00:32:14.039
training and coaching, and I'm not looking for this is

675
00:32:14.079 --> 00:32:16.400
not directed to me. So if the you know, the

676
00:32:16.440 --> 00:32:19.759
audience knows me pretty well, those that know us together

677
00:32:19.880 --> 00:32:23.440
know that you've brought me into Now I checked it.

678
00:32:23.440 --> 00:32:26.400
It's almost twenty years seven. This is the seventh company

679
00:32:26.599 --> 00:32:28.519
that you brought me to. I'm very appreciateive, but that's

680
00:32:28.559 --> 00:32:31.799
I'm not going for that. I'm simply saying, you're a

681
00:32:31.799 --> 00:32:39.079
big believer in training, development, mentoring. Why should other leaders

682
00:32:39.119 --> 00:32:42.279
truly and meaningfully invest in their team and leaders.

683
00:32:42.680 --> 00:32:47.799
Yeah, it's a great question because nothing else really matters, right,

684
00:32:48.839 --> 00:32:51.079
And people canvey me about that, and I'm open to

685
00:32:51.119 --> 00:32:54.039
the debate. But you know, we spend more time with

686
00:32:54.119 --> 00:32:57.000
our teams at work than we spend with families, right,

687
00:32:57.079 --> 00:33:01.119
And if you don't want to go to war with

688
00:33:01.119 --> 00:33:03.160
those folks, to be in the trenches with them every day,

689
00:33:03.640 --> 00:33:05.480
maybe war is a strong word, but if you don't

690
00:33:05.519 --> 00:33:07.720
want to, you know, go to the office and whether

691
00:33:07.759 --> 00:33:10.039
it's remote or in person, and want to be arm

692
00:33:10.079 --> 00:33:13.359
in arm with somebody and build something right, like that's

693
00:33:13.400 --> 00:33:16.759
what's so important about it? So you know, I think

694
00:33:17.880 --> 00:33:20.960
I personally, I think there's I ask a famous question

695
00:33:20.960 --> 00:33:23.200
of everybody in an interview, and anybody who's listened to this,

696
00:33:23.720 --> 00:33:25.480
who has worked for me will know I have asked

697
00:33:25.480 --> 00:33:27.720
the question, and I've kept a spreadsheet of every single

698
00:33:27.720 --> 00:33:31.119
person I've ever interviewed. It's thousands now and then still

699
00:33:31.160 --> 00:33:34.559
I add this tality to the bottom, and I've kept

700
00:33:34.559 --> 00:33:36.319
it since two thousand and four.

701
00:33:38.319 --> 00:33:41.680
I think it's like Office ninety seven or something like that,

702
00:33:41.799 --> 00:33:43.279
or a version that.

703
00:33:45.400 --> 00:33:47.319
I asked one question, which is do you like to

704
00:33:47.359 --> 00:33:49.720
win or do you hate to lose? And there really

705
00:33:49.759 --> 00:33:52.920
isn't a wrong answer, it's how you answer the question,

706
00:33:53.000 --> 00:33:54.400
because you know, at the end of the day, we

707
00:33:54.480 --> 00:33:57.079
all like to win. The question is are you willing

708
00:33:57.119 --> 00:34:01.440
to do the sacrifices for the team to get to

709
00:34:01.559 --> 00:34:03.799
the outcome? And to me, those are usually people I

710
00:34:03.880 --> 00:34:06.119
hate to lose, So I'd say I hate to lose.

711
00:34:06.200 --> 00:34:08.960
And if you hate to lose, you realize that we're

712
00:34:09.039 --> 00:34:12.639
always in this constant state of learning. You're always in

713
00:34:12.639 --> 00:34:15.760
a constant state of learning. You can't be teaching yourself

714
00:34:17.079 --> 00:34:19.440
you have to get outside feedback. You know, I just

715
00:34:19.480 --> 00:34:21.679
went through you know, a couple of years ago, pretty

716
00:34:21.679 --> 00:34:26.599
intense executive coaching, great woman named Tammy Jersey, another person

717
00:34:26.639 --> 00:34:29.320
that changed in of all my life, and a lot

718
00:34:29.320 --> 00:34:31.280
of things were going on. You're coming off of COVID,

719
00:34:31.800 --> 00:34:34.519
you know, I had an injury that almost had me

720
00:34:35.440 --> 00:34:37.519
die of substance. You know, like all those things happen

721
00:34:37.559 --> 00:34:39.639
at the same time, and it really helps you reflect.

722
00:34:40.119 --> 00:34:41.880
So part of it is timing of when you do

723
00:34:41.920 --> 00:34:42.639
these things too.

724
00:34:42.760 --> 00:34:46.920
And I think being an athlete, I'm just never a

725
00:34:46.920 --> 00:34:49.440
good one. But being an athlete and hating to lose

726
00:34:49.480 --> 00:34:54.039
and always wanting to get better. Now, what I've realized

727
00:34:54.800 --> 00:34:57.920
is you've got to be really disciplined about building a

728
00:34:57.920 --> 00:35:00.480
culture that does that. And if you don't have a

729
00:35:00.519 --> 00:35:02.199
culture of people that want to get better, you have

730
00:35:02.400 --> 00:35:04.199
a culture of a whole bunch of people who want

731
00:35:04.239 --> 00:35:05.719
paths in the back. And by the way, there's nothing

732
00:35:05.760 --> 00:35:07.480
wrong with that. There's a lot of companies like that

733
00:35:07.559 --> 00:35:10.039
out there, and they're great companies. They're just not mine.

734
00:35:10.960 --> 00:35:13.679
I want to be very clear, I need to get better.

735
00:35:14.119 --> 00:35:16.519
I expect my team to tell me how I need

736
00:35:16.559 --> 00:35:20.079
to get better. I seek outside input about how to

737
00:35:20.119 --> 00:35:21.639
get better on a daily basis.

738
00:35:21.760 --> 00:35:24.159
I asked that they do, and they all do on

739
00:35:24.199 --> 00:35:24.760
their own.

740
00:35:24.599 --> 00:35:27.760
Not because I hust them, right, because that's what they want, Like, Hey,

741
00:35:27.800 --> 00:35:29.559
how can I do this better? This call better? This?

742
00:35:29.880 --> 00:35:31.920
What's your feedback? I just went through a meeting this morning.

743
00:35:31.920 --> 00:35:33.199
It was like, hey, we put this together, we know

744
00:35:33.239 --> 00:35:35.320
it's not perfect. What's your feedback? And it's like, this

745
00:35:35.400 --> 00:35:37.480
is exactly what I wanted. And you have a bunch

746
00:35:37.480 --> 00:35:39.440
of people that say that, and they more important, They

747
00:35:39.440 --> 00:35:42.000
don't just say that, they live like they literally come

748
00:35:42.039 --> 00:35:45.800
in wanted to sponge it up and evolve because like

749
00:35:46.039 --> 00:35:49.239
only life is compound interests. There's a great book called

750
00:35:49.239 --> 00:35:51.840
The Compound Effect. If you haven't read it, everybody should

751
00:35:51.880 --> 00:35:52.280
read it.

752
00:35:52.239 --> 00:35:54.599
It's right here, Darren Harry.

753
00:35:54.159 --> 00:35:57.440
Right now is life is about getting one percent better

754
00:35:57.480 --> 00:36:00.000
every day. And if you get one one percent better

755
00:36:00.039 --> 00:36:02.840
every day, the compound interest on that we're thousands percent

756
00:36:02.960 --> 00:36:05.960
better in certain time periods. Right, Because it's the compound

757
00:36:06.000 --> 00:36:08.199
interest in building on top of each other and not

758
00:36:08.599 --> 00:36:11.400
see athletes when I hire them. When I say athletes,

759
00:36:11.400 --> 00:36:13.320
you don't necessarily have to be a sports athlete although

760
00:36:13.360 --> 00:36:15.280
I think they get this concept out of the gate

761
00:36:15.360 --> 00:36:19.239
better than many people. But business athletes that are really

762
00:36:19.400 --> 00:36:23.440
inquisitive about getting evolving and getting better because business doesn't

763
00:36:23.480 --> 00:36:27.480
stay still. No company we've looked at Amazon is no

764
00:36:27.559 --> 00:36:30.280
longer a book company. You know, bart People doesn't even

765
00:36:30.360 --> 00:36:32.559
exist anymore. Really it does. But you know what I'm saying,

766
00:36:32.639 --> 00:36:36.119
like malls don't exist where you go shopping, you know,

767
00:36:36.400 --> 00:36:37.159
they don't exist.

768
00:36:37.519 --> 00:36:40.199
Everything is evolving and you can either be a part.

769
00:36:40.039 --> 00:36:42.920
Of the evolution or you can That's totally right.

770
00:36:43.280 --> 00:36:45.559
You left to behind. You got to be learning constantly

771
00:36:45.599 --> 00:36:49.079
and evolving and trying things and failing, not being afraid.

772
00:36:48.800 --> 00:36:51.159
To and just you know, kind of keeping them all

773
00:36:51.199 --> 00:36:51.920
ball moving forward.

774
00:36:53.079 --> 00:36:55.639
Great, all right, just talk about care Connect. You described

775
00:36:56.159 --> 00:36:59.559
the go to platform for caregivers and home care agencies

776
00:36:59.599 --> 00:37:02.800
with the deep emphasis on AI and machine learning to

777
00:37:02.880 --> 00:37:07.159
improve outcomes for caregivers and enhanced workforce engagement. Tell us

778
00:37:07.159 --> 00:37:08.719
more about care Connect.

779
00:37:09.079 --> 00:37:12.000
Yeah, I got to stop letting my marketing team do these.

780
00:37:11.840 --> 00:37:14.920
Answer that was off the website.

781
00:37:14.920 --> 00:37:17.400
By the way they do, they do a great job

782
00:37:18.519 --> 00:37:22.159
at simple level, Like nobody gets into anything in.

783
00:37:22.119 --> 00:37:24.360
Post acute healthcare unless you really care right.

784
00:37:24.400 --> 00:37:26.400
So I think first of all to say what care

785
00:37:26.440 --> 00:37:30.239
connect is a lot of people care. And what I

786
00:37:30.280 --> 00:37:32.320
mean by that is, you know, my dad passed away

787
00:37:32.320 --> 00:37:34.679
to nursing home. Before that, you know, home care, my

788
00:37:34.760 --> 00:37:38.840
mom was his caregiver as well. Nobody gets into this

789
00:37:38.920 --> 00:37:41.320
part of health care unless you care about it. So

790
00:37:41.760 --> 00:37:43.320
you know, I'd say that's the first part about care

791
00:37:43.320 --> 00:37:46.880
connect is everybody cares. But the other problem is there's

792
00:37:46.880 --> 00:37:50.159
a lot of turnover in this space because a lot

793
00:37:50.159 --> 00:37:52.360
of folks just get burned out. I mean, dealing with

794
00:37:52.400 --> 00:37:56.679
the elderly or individuals or disabilities. It's really hard, right,

795
00:37:56.719 --> 00:38:00.760
And that problem is ballooning. This is huge balloon that

796
00:38:01.000 --> 00:38:04.800
just keeps getting bigger and bigger, and we're not kind

797
00:38:04.840 --> 00:38:07.880
of making any progress of this at all. If you

798
00:38:07.880 --> 00:38:11.440
look at the rate of disengagement in home care and

799
00:38:11.480 --> 00:38:13.840
home health, it's up to eighty percent. It means eighty

800
00:38:13.840 --> 00:38:16.280
percent in a year, people who join that profession or

801
00:38:16.360 --> 00:38:17.800
within it or in it in the beginning of the

802
00:38:17.880 --> 00:38:20.239
year are churned by the end of the year. Just

803
00:38:20.360 --> 00:38:23.599
imagine your college professor is going back to college per second.

804
00:38:23.920 --> 00:38:26.920
Eighty percent of them churned every year. Let's look at the.

805
00:38:26.920 --> 00:38:30.920
NFL, right, which is certainly a performance based business. Imagine

806
00:38:30.960 --> 00:38:34.199
eighty percent of every NFL team look completely different the

807
00:38:34.239 --> 00:38:37.960
next year, right, Like, Now that's what it's like in

808
00:38:38.000 --> 00:38:39.159
healthcare and home care.

809
00:38:40.079 --> 00:38:41.159
Yeah, that's hard to succeed.

810
00:38:41.639 --> 00:38:43.280
Yeah, And at the end of the day, we're using

811
00:38:43.320 --> 00:38:46.920
AI and machine learning and you know, tech platforms in

812
00:38:47.000 --> 00:38:51.400
order to help people solve problems with recruiting, retention, and engagement.

813
00:38:51.519 --> 00:38:53.920
So how do we use software and services to help

814
00:38:53.920 --> 00:38:56.239
them find caregivers? And then how do we have the

815
00:38:56.320 --> 00:38:58.400
right tools to show them work in a way that

816
00:38:58.960 --> 00:39:01.840
work is the mirage of the desert that they're chasing after,

817
00:39:02.719 --> 00:39:05.599
not you know kind of compliance. I think in healthcare

818
00:39:05.599 --> 00:39:07.760
there's so much compliance. We all feel right while we're

819
00:39:07.760 --> 00:39:10.519
do a doctory's office. Unfortunately, how I beat up my body?

820
00:39:10.519 --> 00:39:13.400
I'm in an orthopedis office. I feel like every week.

821
00:39:13.440 --> 00:39:15.360
And every time you have to though out a form, right.

822
00:39:15.199 --> 00:39:16.679
You have to sign a hip a form, You've got

823
00:39:16.719 --> 00:39:19.480
to write this off, you got to write the space

824
00:39:19.599 --> 00:39:20.920
is full of compliance. Right.

825
00:39:21.039 --> 00:39:23.440
The nurses, imagine being a nurse or an AID or

826
00:39:23.440 --> 00:39:24.320
a CNA.

827
00:39:24.119 --> 00:39:27.199
Or whatever your goal is, if you're feeling it as

828
00:39:27.199 --> 00:39:29.559
a patient, imagine how they're feeling it with every patient

829
00:39:29.599 --> 00:39:30.159
they deal with.

830
00:39:30.840 --> 00:39:33.079
Right, So compliance is so hard, and that's.

831
00:39:32.880 --> 00:39:35.559
What exists, and there's this kind of antiquated way of

832
00:39:35.559 --> 00:39:38.079
looking at things where it's like we have to keep

833
00:39:38.079 --> 00:39:39.679
doing it the way we always did it because that's

834
00:39:39.719 --> 00:39:43.119
what works. But that clearly isn't what works eighty percent

835
00:39:43.159 --> 00:39:47.519
turn and it's really right for technology where the supply

836
00:39:48.400 --> 00:39:52.320
is not growing at a rate that exponentially matches that

837
00:39:52.440 --> 00:39:55.920
of the demand. Right, So after COVID, I think none

838
00:39:56.000 --> 00:39:59.679
of us watch TV and thought, let me send my

839
00:40:00.000 --> 00:40:01.880
parents are loved one to a nursing home. And by

840
00:40:01.920 --> 00:40:04.199
the way, no disrespect because I still work in that

841
00:40:04.280 --> 00:40:07.639
space and they are just the most selfless people. They

842
00:40:07.679 --> 00:40:11.320
are absolutely did an awful job to that industry.

843
00:40:11.679 --> 00:40:14.480
So basically government and they're good intent.

844
00:40:14.639 --> 00:40:17.480
And then I will make any political statements basically said,

845
00:40:18.119 --> 00:40:20.519
you know, like people should agent home and we're going

846
00:40:20.519 --> 00:40:22.239
to set the whole system up so people will age

847
00:40:22.280 --> 00:40:26.079
at home that it was already not keeping up. And

848
00:40:26.880 --> 00:40:29.239
there's just no tech in that world. They're limited tech

849
00:40:29.239 --> 00:40:32.199
in that world. You know, our our co founders, Great

850
00:40:32.239 --> 00:40:34.239
Guides came out of a company called Sanata you know,

851
00:40:34.280 --> 00:40:37.000
good friends of mine, great leaders, brought me into help

852
00:40:37.039 --> 00:40:38.880
with this, So I'm really carrying on a vision that

853
00:40:38.920 --> 00:40:43.719
they started. And you know, this concept around we have

854
00:40:43.760 --> 00:40:46.440
to make it easier to get people working. We have

855
00:40:46.480 --> 00:40:49.000
to remove all these redundancies. Why why should you have

856
00:40:49.039 --> 00:40:52.079
to go take the same you know tests, go work

857
00:40:52.079 --> 00:40:54.559
at three places when you've already taken it. It's it's

858
00:40:54.599 --> 00:40:58.239
so you wonder why Medicare and Medicaid are out of control.

859
00:40:58.320 --> 00:41:00.719
It's like that that same care as to take the

860
00:41:00.760 --> 00:41:03.239
same three tests, and our tax dollars are paying for that.

861
00:41:03.320 --> 00:41:06.360
It's wildly inefficient. So we're solving problems around that.

862
00:41:06.239 --> 00:41:09.079
With compliance, getting them working with hiring tools like Apple

863
00:41:09.119 --> 00:41:12.400
contracting systems, and then automating the scheduling process.

864
00:41:12.440 --> 00:41:14.559
Think about an uber within a homecare agency.

865
00:41:15.320 --> 00:41:17.840
You can very very use, very quickly used the tech

866
00:41:17.920 --> 00:41:21.159
to manage or match the best caregiver with the right

867
00:41:21.440 --> 00:41:25.320
aid or aids to meet that care plan. And then

868
00:41:25.400 --> 00:41:28.199
how do you complete that circle by you know, making

869
00:41:28.280 --> 00:41:31.920
compliance to them doing their job more integrated into their work,

870
00:41:32.360 --> 00:41:35.599
not somebody putting their finger in their head or taking

871
00:41:35.599 --> 00:41:38.239
away money or you know, beating them with a stick.

872
00:41:38.280 --> 00:41:40.599
And five thousand emails and calls. They haven't done your training,

873
00:41:40.639 --> 00:41:41.199
you haven't done this.

874
00:41:41.320 --> 00:41:43.599
So you know, we're trying to bring software.

875
00:41:43.199 --> 00:41:46.159
And services to market to help this industry, which is

876
00:41:46.239 --> 00:41:50.800
largely neglected. But the government is like, go there. But

877
00:41:50.840 --> 00:41:53.719
the market isn't fully developed yet, and we see this

878
00:41:53.760 --> 00:41:55.719
as an opportunity for us to get back and help.

879
00:41:56.599 --> 00:41:59.760
So we're providing services to the agency side of the

880
00:41:59.760 --> 00:42:05.599
big Those are the ones that employ those caregivers. Describe

881
00:42:05.639 --> 00:42:08.079
a this is maybe a little unfair, but just for

882
00:42:08.119 --> 00:42:11.360
the audience, is describe a typical home care agency.

883
00:42:12.519 --> 00:42:12.760
Yeah.

884
00:42:12.800 --> 00:42:15.360
I mean we work with a lot of very large

885
00:42:15.400 --> 00:42:16.440
agencies in New York.

886
00:42:16.639 --> 00:42:19.360
They will feel like big business in many ways where

887
00:42:19.360 --> 00:42:21.880
they have all these different departments and groups. Most of

888
00:42:21.920 --> 00:42:24.000
them know across the country are mom and pops. The

889
00:42:24.199 --> 00:42:26.199
folks were either a nurse or they were an aid.

890
00:42:26.239 --> 00:42:28.440
At one point they got great care from a nurse

891
00:42:28.519 --> 00:42:30.920
or an aid for their loved one, and they were like, Hey,

892
00:42:31.000 --> 00:42:32.960
I know these nurses and aids. I'm going to start

893
00:42:33.000 --> 00:42:35.920
an agency. And they signed up and they did all

894
00:42:36.000 --> 00:42:38.039
their courses, they did everything they needed to do, and

895
00:42:38.079 --> 00:42:41.039
they get reimbursed by Medicare and Medicaid depending on if

896
00:42:41.039 --> 00:42:43.800
it's own health, which is home health is more skilled

897
00:42:43.880 --> 00:42:48.280
that nurses, PTOT and then the unskilled side is somebody

898
00:42:48.320 --> 00:42:50.360
to stick with mom and dad, blood pressure checks and

899
00:42:50.400 --> 00:42:53.199
basic things like that, and the side that's more home care.

900
00:42:54.239 --> 00:42:55.800
Most of them are these folks that just did it

901
00:42:55.800 --> 00:42:59.599
because they cared. They don't have software tools, they don't

902
00:42:59.599 --> 00:43:01.840
perhaps have all the experience on the business side of it.

903
00:43:01.880 --> 00:43:03.880
They don't know how to do billing, they don't know

904
00:43:03.880 --> 00:43:07.000
how to get reimbursement from the government for these types

905
00:43:07.039 --> 00:43:08.800
of things and how to go about doing that. So

906
00:43:09.599 --> 00:43:12.039
you know, that is ripe for technology to come in

907
00:43:12.079 --> 00:43:14.760
and say, like you don't have to hire five people demand.

908
00:43:14.440 --> 00:43:16.960
The phones to get a caregiver to go somewhere.

909
00:43:16.960 --> 00:43:20.239
And I mean, this is you know, technology that's in

910
00:43:20.239 --> 00:43:22.599
our hands and we use every single day already.

911
00:43:22.599 --> 00:43:24.880
Does let's let us give you that.

912
00:43:24.840 --> 00:43:27.519
Because the healthcare system now is really set up around

913
00:43:27.880 --> 00:43:29.079
having the same person.

914
00:43:29.719 --> 00:43:33.360
I think what I've kind of learned since the Intellcare day,

915
00:43:33.400 --> 00:43:35.360
so Intellcare is a tech enabled agency.

916
00:43:35.679 --> 00:43:37.639
They're about getting the caregiver in the right place the

917
00:43:37.719 --> 00:43:39.280
right time, And it was more I don't want to

918
00:43:39.280 --> 00:43:41.480
say transactional because there was a lot of care in

919
00:43:41.559 --> 00:43:44.199
what the folks in Tellcare did at all those aids

920
00:43:44.280 --> 00:43:46.320
that they did. But I think you know kind of

921
00:43:46.440 --> 00:43:48.599
what happened in post COVID was the government looked at

922
00:43:48.599 --> 00:43:52.119
things and said, hey, we want the same caregiver providing

923
00:43:52.159 --> 00:43:56.760
care because we find hospitalization is lower when the patient sees.

924
00:43:56.519 --> 00:43:59.679
The same person and talkable with them and everything else.

925
00:43:59.719 --> 00:44:01.960
So that's why it's nice about care Connects is we

926
00:44:02.000 --> 00:44:04.159
work with those agencies to give them those tools so

927
00:44:04.239 --> 00:44:08.360
essentially build their nation engine to allow people to come

928
00:44:08.360 --> 00:44:11.079
in out rather than having to seek some outside an

929
00:44:11.079 --> 00:44:14.599
additional outside agency to help them do that, which adds

930
00:44:14.639 --> 00:44:18.880
more layers. In a market where your margins are single digits,

931
00:44:19.880 --> 00:44:22.360
there's just not enough dollars to split. So you can

932
00:44:22.360 --> 00:44:24.159
get them the tech and get it in their hands.

933
00:44:24.199 --> 00:44:26.400
They don't have to split those dollars. They can then

934
00:44:26.440 --> 00:44:29.320
spend the time not making phone calls and texts, but

935
00:44:29.400 --> 00:44:32.119
spend the time helping with the care plans, helping the

936
00:44:32.159 --> 00:44:35.719
patient have a better experience and help the caregiver have

937
00:44:35.760 --> 00:44:39.679
a better experience, rather than mundane scheduling tasks or hiring tasks,

938
00:44:39.679 --> 00:44:40.119
and things.

939
00:44:40.039 --> 00:44:42.280
Like that, and who are those caregivers?

940
00:44:42.960 --> 00:44:44.239
Yeah, they're on skilled caregivers.

941
00:44:44.239 --> 00:44:46.400
So the folks like if you've seen somebody sit down

942
00:44:46.800 --> 00:44:49.360
and you know, spend some time, if they get a

943
00:44:49.360 --> 00:44:51.639
care plan, it's happened to all of us, where sit

944
00:44:51.719 --> 00:44:53.719
down and come in and check on your mom or

945
00:44:53.840 --> 00:44:57.519
dads see or anybody see how they're doing some basic

946
00:44:57.599 --> 00:45:01.039
medical things. I some oayer lift like that. They're the

947
00:45:01.039 --> 00:45:03.480
equivalent of a CNA that you would you would see

948
00:45:03.480 --> 00:45:06.639
in a nursing home. Is where skilled caregiver is. But

949
00:45:06.719 --> 00:45:09.559
what people forget is because you're trying to keep the

950
00:45:09.679 --> 00:45:14.320
healthcare costs down, they're trying to use the skill level

951
00:45:14.400 --> 00:45:17.360
that is required of the unskilled caregiver, and the skilled

952
00:45:17.840 --> 00:45:21.320
skill level required by a skilled caregiver has just gone up.

953
00:45:21.400 --> 00:45:23.440
So just think about I don't want to date you, Kevin.

954
00:45:23.519 --> 00:45:27.679
I know how you are all the old ian A

955
00:45:27.840 --> 00:45:31.400
nurse does probably one hundred times more than a nurse

956
00:45:31.440 --> 00:45:35.800
did than we were kid, right, And you know a

957
00:45:36.239 --> 00:45:39.880
physician's assistant didn't exist when we were growing up, Like

958
00:45:40.039 --> 00:45:41.760
you saw the doctor and he was in your town

959
00:45:41.840 --> 00:45:45.639
and one to your sporting events sometimes, like totally different

960
00:45:45.719 --> 00:45:49.320
world than exists now where a lot more is being

961
00:45:49.400 --> 00:45:51.760
required going down the skill level to try to keep

962
00:45:51.760 --> 00:45:54.840
the costs down because these baby boomers are growing at

963
00:45:54.840 --> 00:45:58.280
a rate that is faster than the tax base is

964
00:45:58.320 --> 00:46:00.599
allowing to do. I don't want to say the so

965
00:46:00.719 --> 00:46:03.719
the taxpace has definitely grown a lot. Our efficiency of

966
00:46:03.719 --> 00:46:06.559
how to use that has a there's a lot of

967
00:46:06.559 --> 00:46:11.599
people pulling on those dollars. So you know, this is

968
00:46:11.639 --> 00:46:14.679
the right time to help these unskilled caregivers become skilled,

969
00:46:15.079 --> 00:46:17.760
keep them in the industry so that they want to

970
00:46:17.760 --> 00:46:20.440
become nurses. So right now, a lot of these unskilled

971
00:46:20.480 --> 00:46:23.760
caregivers tend to be immigrants, They tend to be, you know,

972
00:46:23.880 --> 00:46:26.000
people that aren't sure they want to work in healthcare

973
00:46:26.400 --> 00:46:28.000
and they're testing the waters.

974
00:46:28.039 --> 00:46:30.559
We should give them all the more reason to stay.

975
00:46:31.000 --> 00:46:34.239
And want to evolve in that market, rather than choose

976
00:46:34.280 --> 00:46:38.599
things like an unskilled caregiver could potentially make more being

977
00:46:38.639 --> 00:46:39.599
a greater at Walmart.

978
00:46:40.039 --> 00:46:42.719
That's problem we have to fix. Right This has to

979
00:46:42.760 --> 00:46:45.119
be a profession.

980
00:46:44.599 --> 00:46:46.719
That you can grow and want to become a nurser,

981
00:46:47.119 --> 00:46:48.840
want to you know, or be able to find enough

982
00:46:48.920 --> 00:46:51.880
work as a caregiver because you're fulfilled by that, not

983
00:46:52.079 --> 00:46:54.239
have to choose to leave the industry because that is

984
00:46:54.320 --> 00:46:57.320
just creating this this revolving door problem.

985
00:46:57.960 --> 00:47:01.400
And tell us about consumer directed care caregiver choice.

986
00:47:02.280 --> 00:47:06.719
Yeah, yeah, so well there's two things there. So caregiver choice,

987
00:47:06.760 --> 00:47:09.400
there's there's something called the consumer directed business in New York.

988
00:47:09.480 --> 00:47:11.360
So I don't want to confuse people. That is where

989
00:47:11.800 --> 00:47:16.159
it's called CDPAP business where the consumer is basically, but.

990
00:47:16.119 --> 00:47:17.039
It's an interesting trend.

991
00:47:17.519 --> 00:47:21.360
Yeah, very interesting trend. It's actually kind of evolving in

992
00:47:21.400 --> 00:47:23.599
the state of New York where it's moving back towards

993
00:47:23.599 --> 00:47:26.719
the license agency to create more accountability because during COVID,

994
00:47:27.000 --> 00:47:30.159
unfortunately a lot of people use these government programs and

995
00:47:30.199 --> 00:47:33.800
defrauded them. Billions of dollars have been arauded by folks.

996
00:47:34.559 --> 00:47:35.079
We're final.

997
00:47:35.519 --> 00:47:38.119
Right on that side is caregiver.

998
00:47:37.880 --> 00:47:41.559
Choice though, is an automated scheduling platform. So think about

999
00:47:41.559 --> 00:47:44.320
a new Uber and left where the caregiver is basically

1000
00:47:44.360 --> 00:47:46.559
saying here's how I want to build my schedule. And

1001
00:47:46.760 --> 00:47:49.000
the Uber equivalent I will give you is, if you've

1002
00:47:49.000 --> 00:47:50.800
ever been in an Uber, ask them if you're their

1003
00:47:50.800 --> 00:47:53.320
first or the last ride of the day. What Uber

1004
00:47:53.400 --> 00:47:57.599
is doing is stitching together these rides and this radius

1005
00:47:57.639 --> 00:48:00.440
that the driver wants to do, right, and it's learning

1006
00:48:00.480 --> 00:48:02.079
what the driver likes to do and what time the

1007
00:48:02.159 --> 00:48:04.320
driver is going to end their day and usually the

1008
00:48:04.400 --> 00:48:07.000
ride that they pick up, you know, Uber knows that's

1009
00:48:07.039 --> 00:48:09.039
the ride to get back to their house. Right, So

1010
00:48:09.079 --> 00:48:11.239
there's this kind of circle use to essentially do or

1011
00:48:11.320 --> 00:48:13.360
zigzag you do to get back to your house. And

1012
00:48:13.480 --> 00:48:16.159
Uber that's what caregiver choice is. So we're allowing the

1013
00:48:16.239 --> 00:48:18.400
caregivers to speak up and say, here, let me build

1014
00:48:18.400 --> 00:48:20.920
my own schedule until the agency when I want to work,

1015
00:48:21.079 --> 00:48:24.000
because I'll tell you there's nothing in it would cross

1016
00:48:24.000 --> 00:48:26.159
post acute care, whether it's home care hold out or

1017
00:48:26.159 --> 00:48:30.239
even long term care where telecare works. These caregivers really

1018
00:48:30.280 --> 00:48:33.760
care and they really really pulls in their heart strings

1019
00:48:33.760 --> 00:48:35.719
when they get a phone call saying, come on, missus,

1020
00:48:35.719 --> 00:48:37.320
Smith really needs you to work at it.

1021
00:48:38.639 --> 00:48:40.199
You may have already worked twelve.

1022
00:48:39.880 --> 00:48:42.960
Hours and you're like another two hours, fourteen hours, right,

1023
00:48:43.320 --> 00:48:45.519
And they'll end up doing it because they care. But

1024
00:48:45.599 --> 00:48:49.280
what ultimately happens is they're burning out and eventually just

1025
00:48:49.280 --> 00:48:51.719
say I can't do this anymore. I can't always be

1026
00:48:52.679 --> 00:48:54.719
an emergency or you can't always be pulling on the

1027
00:48:54.719 --> 00:48:56.599
heart strings because we all have to have balance in

1028
00:48:56.639 --> 00:48:58.639
our life. Right, I'm probably the biggest hypocrite in the

1029
00:48:58.639 --> 00:49:02.480
world talking about having balance my life. You know, we

1030
00:49:02.519 --> 00:49:04.480
all have to have that. So I think that's the problem,

1031
00:49:04.519 --> 00:49:07.360
and caregiver choice really solves that. Let the caregiver's voice

1032
00:49:07.400 --> 00:49:09.320
be heard of when, where, how they want to work,

1033
00:49:09.360 --> 00:49:13.039
so that you're not sending them a million texts, boll calls.

1034
00:49:12.639 --> 00:49:13.920
And emails saying can you work?

1035
00:49:13.960 --> 00:49:16.000
Can you work? Can you work? Because what happens is

1036
00:49:16.559 --> 00:49:18.760
humans will always go back to the human that they

1037
00:49:18.800 --> 00:49:22.039
trust and give them the work where the machine will

1038
00:49:22.159 --> 00:49:25.199
learn their habits. And what I like to tell people

1039
00:49:25.239 --> 00:49:27.239
is what they look at, isn't it as important as

1040
00:49:27.280 --> 00:49:30.239
what they don't. A caregiver who doesn't want to work

1041
00:49:30.360 --> 00:49:32.079
has never looked at a weekend visit.

1042
00:49:32.559 --> 00:49:34.000
Clearly doesn't want to work at weekend.

1043
00:49:34.280 --> 00:49:36.760
So stop eating on them and asking to work a weekend.

1044
00:49:36.920 --> 00:49:38.239
And what we hear all the time is, well, they

1045
00:49:38.280 --> 00:49:41.000
filled out their hiring form and said they'll work weekends.

1046
00:49:41.199 --> 00:49:44.880
Yeah, but they were looking for a job. They may

1047
00:49:44.920 --> 00:49:47.519
be embellished their.

1048
00:49:47.360 --> 00:49:50.039
Desire to work a weekend a little bit, right, So Instead,

1049
00:49:50.119 --> 00:49:52.599
we notice the people that are looking at weekend visits

1050
00:49:52.639 --> 00:49:54.440
verst the ones that won't, and we kind of really

1051
00:49:54.480 --> 00:49:56.920
cohort those groups and really use the AI to show

1052
00:49:56.960 --> 00:49:59.360
them visits. But maybe the person that wants a Tuesday

1053
00:49:59.400 --> 00:50:01.079
night we can go or with those groups. So you

1054
00:50:01.079 --> 00:50:04.880
have much smarter scheduling that then you leave the human

1055
00:50:05.280 --> 00:50:08.440
care coordinator to deal with those really hard to match

1056
00:50:08.480 --> 00:50:11.920
cases rather than a lot of volume. You're not having

1057
00:50:11.960 --> 00:50:14.440
a lot of quality. You let your humans for the

1058
00:50:14.519 --> 00:50:18.199
interaction work on the quality rather than the than the volume,

1059
00:50:18.239 --> 00:50:22.199
so you don't have this again ballooning problem with the market.

1060
00:50:22.599 --> 00:50:24.800
That's a good explanation, all right, believe it or not.

1061
00:50:25.000 --> 00:50:28.880
Last question, Wow, I know it goes fast. Who in

1062
00:50:28.920 --> 00:50:31.639
the listening and viewing audience audiences gives me sort of

1063
00:50:31.679 --> 00:50:32.320
reach out to you?

1064
00:50:32.360 --> 00:50:37.840
And why? Yeah? First of all, I believe my at

1065
00:50:37.880 --> 00:50:40.199
one point I was being At many points in my life,

1066
00:50:40.760 --> 00:50:42.840
I've had this indiscretion. So I won't just say at

1067
00:50:42.880 --> 00:50:45.400
one point where you know, maybe I didn't have the

1068
00:50:45.480 --> 00:50:48.360
right focus on people the way I should. I tend

1069
00:50:48.400 --> 00:50:50.280
to go fast. I tend to be type A. You know,

1070
00:50:50.320 --> 00:50:52.960
I make this mistake a lot and have to check myself.

1071
00:50:53.280 --> 00:50:56.079
And the one book that checked myself is a book

1072
00:50:56.119 --> 00:50:59.920
called The Giving Tree, Right, so I think my brother

1073
00:51:00.079 --> 00:51:01.519
put that in front of me when I was a

1074
00:51:01.559 --> 00:51:04.159
teenager and as a guide post to how to live

1075
00:51:04.199 --> 00:51:07.079
your life. And look, I fail at a lot of things,

1076
00:51:07.119 --> 00:51:09.039
but when somebody calls me and asks me for help,

1077
00:51:09.079 --> 00:51:12.400
I don't think you'll ever hear me say no. So

1078
00:51:12.440 --> 00:51:15.039
I'd say, first of all, if you want to know

1079
00:51:15.079 --> 00:51:17.760
all the mistakes I made, call me, because the list

1080
00:51:17.840 --> 00:51:21.760
is way longer than any ridiculous titles that I've had

1081
00:51:21.800 --> 00:51:25.039
that are meetingless unless you have people around you that

1082
00:51:25.199 --> 00:51:26.840
want to be around you at the end. And I'm

1083
00:51:26.840 --> 00:51:28.719
really blessed to care connect that I have a whole

1084
00:51:28.719 --> 00:51:31.079
group of people that I've worked at many different stops

1085
00:51:31.400 --> 00:51:35.000
that just represent this team of selfless people that have

1086
00:51:35.039 --> 00:51:37.159
a desire to learn and just put the customer and

1087
00:51:37.239 --> 00:51:38.960
each other at the center. And I really mean that.

1088
00:51:39.039 --> 00:51:42.840
I'm just so freaking excited about this team and how

1089
00:51:42.880 --> 00:51:44.719
selfless they are and how awesome they are. I'm just

1090
00:51:44.800 --> 00:51:46.679
really humbled to be able to come to work every

1091
00:51:46.760 --> 00:51:50.679
day and serve them as their servant leader. Right, So

1092
00:51:50.880 --> 00:51:53.000
people want to know all the mistakes I made, or

1093
00:51:53.239 --> 00:51:56.519
want to push me on them and tell me on

1094
00:51:56.639 --> 00:51:59.039
all the mistakes I made. Send me a note madic

1095
00:51:59.159 --> 00:52:02.400
Care connect mobile. You know, people want to understand the

1096
00:52:02.400 --> 00:52:05.719
startup world and you know kind of the good, the bad,

1097
00:52:05.760 --> 00:52:08.039
and the ugly associated with that. You know, I'm happy

1098
00:52:08.079 --> 00:52:10.719
to listen to those folks. People Again, I'm on the

1099
00:52:10.719 --> 00:52:14.039
board of my university and I'm still an adjunct professor.

1100
00:52:14.079 --> 00:52:17.000
I don't have time to teach right this moment, but you.

1101
00:52:16.960 --> 00:52:19.760
Know, people want to kind of understand those decision points

1102
00:52:19.800 --> 00:52:22.199
and the good, the bad, and the ugly of you know,

1103
00:52:22.719 --> 00:52:25.000
how I made a decision around those things, or what

1104
00:52:25.039 --> 00:52:28.400
the options are out there. And certainly, you know, folks

1105
00:52:28.480 --> 00:52:30.480
that are in the homecare industry, we certainly would love

1106
00:52:30.519 --> 00:52:32.440
to talk to them. You know. You know me, I'm

1107
00:52:32.440 --> 00:52:37.880
not a big push salesperson, but you know, there's there's

1108
00:52:37.920 --> 00:52:40.079
a lot of homecare agencies out there that are small,

1109
00:52:40.199 --> 00:52:42.960
medium large that need help around trying to solve this

1110
00:52:43.039 --> 00:52:44.119
problem the eighty percent.

1111
00:52:44.239 --> 00:52:47.400
Un I had somebody say to me once, oh, ours.

1112
00:52:47.159 --> 00:52:49.199
Is in depth, and I was like, what time is

1113
00:52:49.239 --> 00:52:53.639
that they were like, or where it's a business that hard?

1114
00:52:53.880 --> 00:52:58.079
And I said, you know, we're three minutes over.

1115
00:52:58.159 --> 00:53:00.800
Yeah, we got to go. We got to go, so listen.

1116
00:53:00.840 --> 00:53:04.400
He's Matt McGinty. Sorry, oh, CEO.

1117
00:53:04.039 --> 00:53:06.280
Of keer Kanec. We gott to spend another hour on this.

1118
00:53:06.280 --> 00:53:08.480
This is great. I'm sorry we didn't have more time.

1119
00:53:09.320 --> 00:53:11.679
Reach out if you feel like you want to share

1120
00:53:11.719 --> 00:53:13.840
something or you might need their help. This is a

1121
00:53:13.880 --> 00:53:16.840
show about business and business challenges. If you've got concerns

1122
00:53:16.840 --> 00:53:19.079
about the growth of your company, feel free to reach

1123
00:53:19.079 --> 00:53:21.920
out to me. You can find me at Kevin at

1124
00:53:21.960 --> 00:53:26.360
Winning Business Radio. Do join us next Monday, December thirtieth.

1125
00:53:26.400 --> 00:53:29.440
My guest is going to be Eliza Josette, inventor of

1126
00:53:29.480 --> 00:53:34.440
the Spherehead pillow, the founder of Sphearhead Spearhead LLC. Until then,

1127
00:53:34.480 --> 00:53:36.559
thanks for joining. This is Kevin helenon.

1128
00:53:38.440 --> 00:53:41.239
You've been listening to Winning Business Radio with your host,

1129
00:53:41.320 --> 00:53:44.440
Kevin Helena. If you missed any part of this episode.

1130
00:53:44.519 --> 00:53:48.679
The podcast is available on Top four Podcasting and iHeartRadio.

1131
00:53:49.119 --> 00:53:52.440
For more information and questions, go to the Winning Business

1132
00:53:52.559 --> 00:53:55.599
Radio dot com or check us out on social media.

1133
00:53:55.760 --> 00:53:57.760
Tune in again next week and every Monday at four

1134
00:53:57.800 --> 00:54:01.239
pm Eastern Time to listen live to Winning Business Radio

1135
00:54:01.559 --> 00:54:05.559
on W four CY Radio, W four c y dot com.

1136
00:54:05.639 --> 00:54:09.239
Until then, let's succeed where others have failed and win

1137
00:54:09.480 --> 00:54:14.000
in business with Kevin Helenan and Winning Business Radio