Oct. 22, 2024

George Rohlfing - Owner of BTI, Brookline Transportation Co., Inc.

George Rohlfing - Owner of BTI, Brookline Transportation Co., Inc.

George Rohlfing is owner of Brookline Transportation Company, Inc. a family owned & operated residential & commercial moving company headquartered in Hanover, Mass.

Starting in the moving business in the late 70s, starting as a driver/van...

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George Rohlfing is owner of Brookline Transportation Company, Inc. a family owned & operated residential & commercial moving company headquartered in Hanover, Mass.

Starting in the moving business in the late 70s, starting as a driver/van operator and running moving crews within three weeks. In the early 1980s, he bought BTI.

Specialties include: lab moves, computer and electronics moves, trade show moves, furniture and fixture assembly and disassembly, customized crating, storage and more.

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The topics and opinions expressed in the following show are

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solely those of the hosts and their guests, and not

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Churchill said, those who fail to learn from history are

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condemned to repeat it. Kevin Helen N believes that certainly

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applies to business. Welcome to Winning Business Radio here at

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W four CY Radio. That's W four cy dot com

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and now your host, Kevin Helen Thanks everybody for joining

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in again today.

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I am Kevin Helenan and welcome back to Winning Business

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TV and Radio on W four cy dot com. We're

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streaming live on talkfor tv dot com, and of course

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we're on Facebook and that's at Winning Business Radio. And

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of course we're available after the live show in podcast

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form on tons of platforms wherever you go for your

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podcast content. We're there, YouTube, iHeartRadio, Spotify, Apple again, all

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of those platforms and more. The mission of winning business

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radio and TV, excuse me, as regular listeners and viewers know,

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is to offer insights and advice, to help people avoid

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the mistakes of others, right to learn best practices. Those

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are the how tos, the what too's, the what not tos,

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and to be challenged and hopefully to be inspired by

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the successes of others. Those are consultants, authors, coaches, advisors,

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business owners, founders, entrepreneurs.

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People with expertise.

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But you know, virtually every successful person I've ever had

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a chance to talk to has had some form of

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failure in their lives and careers.

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I say it every week.

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While we all have the our knee skin once in

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a while, I'm driven to keep those scrapes from needing

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major surgery. Let's endeavor to learn from history so we

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don't repeat it. I've spent the better part of my

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career equipping businesses to grow from solopreneurs to small to

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medium sized companies all the way up to the fortune fifty.

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And I've seen a lot of those companies up close

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and personal, and a lot of them win and to

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varying degrees.

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I've seen some fail.

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I've had the opportunity to rub elbows with some of

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the highest performing people around and with some people who

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probably should have found other professions. Right. So, in my

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own businesses, I've had lots of success, but some failures too,

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And I like to think I've learned a lot of

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those lessons from experience. So you're going to hear from

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me some opinions and insights, etc. But you're definitely going

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to hear from really interesting and cool guys like today's guest.

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His name is George Rolfing, owner of BTI Brookline Transportation Company, Incorporated.

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It's a family owned and operated residential and commercial moving

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company headquartered in Hanover, Massachusetts.

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Here's his bio.

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His teeth in the moving business with Larkin Movers and

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Maple Movers in the late nineteen seventies, starting out as

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a driver van operator and running moving crews within three weeks.

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In the early nineteen eighties, he bought the BTI. Under

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his mentorship, the company became a Mayflower franchise and expanded

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its offerings beyond residential and commercial moves. Some of those

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specialty moves include lab moves, computer and electronics moves, trade

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show moves, furniture and fixture assembly and disassembly, customized creating, storaging,

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and more to meet the demands of the growing life

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science and medical community in Greater Boston and beyond. Interestingly enough,

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George created labmovers dot Com as a specialty division of

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his company. With that specialation specialization in plugin transport. Lab

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Movers has moved the lab of Nobel prizewinner Jack Hope.

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I say this correctly, doctor Jack Zostak, formerly of Harvard

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Medical now the University of Chicago. Other lab relocations include

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a move of rare butterfly collection from UC Berkeley to

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the Marine Biological Labs some of you know in Woodshole,

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Mass very cool place, and the relocation of a win

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tunnel from Harvard to UC Davis. George is a longtime

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member of the Mass Movers Association, serving as it's president

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from twenty twelve to twenty fourteen. He's certified by the

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American Moving in Storage Association as an office and Industrial

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consultant and as a moving consultant. George's numerous awards, including

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BBB's twenty sixteen Award winner, the Million Dollar Plus Award

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in twenty sixteen the Mayflower Excellence in Sales Award Outstanding

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Service Award, and BTI is a proud member of the

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Mass Biotech Consul Mary. George continues the tradition of BTI

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being a family owned and operated in business, as his

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wife Karen, and sons Jared and his wife Michaela and

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Jordan all work in the business. George, Welcome to Winning

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Business Radio.

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Thank you very much. Kevin, thank you for the invite.

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You're welcome.

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I appreciate you you're taking the time to be here.

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Tell us about the family first, Karen. Tell us a

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bit bit about Karen and also about her involvement in

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the business.

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Okay, my wife and I met when we were, you know,

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in high school. And I love that we've been together

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for that long. So prior to twenty years then, yeah, yeah,

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twenty years is right, Karen. So we dated for six

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years prior to getting married, and and you know, we've

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been married since nineteen seventy nine. And her and I

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are we work together in our family and we've worked

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together in our business.

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What is her role with jobs does she performed within

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the company.

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Karen's the office manager at the company. She manages the office.

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She does the accounts, payable accounts, receivable billing, all of

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those types of things that happened every day behind the

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scenes that have to get done to help our customers

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with their wing needs.

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Excellent. And Jared and his wife Michaela.

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Yeah, Jared has been with the companies, you know, since

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he's eighteen years old. He's been working at the company.

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He started as a mover driver like myself, and he

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worked in the warehouse for a while. He's learned the

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business from the ground up, so you can understand all

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facets from you know, operations, and now he does sales

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and he does business development. He's also a special project

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specialist when it comes to handling lab and science relocation.

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So he's got the he's got the goods when it

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comes to you know, the specialty let lab moves, if

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you will. He's also certified in handling chemical packing and

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things of that, so he's got some background there.

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We're going to talk about a lot of those specialties.

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I'm very interested to hear that.

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Yeah, his wife, Mikhaela, came to us from Trade to Joe.

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She was a manager at Traded Joe's for for quite

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a long time, working at many of the traded Joe's stores,

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and she's working in the outfacing public side of the move,

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the move management side of the moves. So she's she's

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part of the team that makes sure that everything happens

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the way it's supposed to happen. She's she's behind the

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scenes a lot of times, you know, handling the emails

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and the correspondents and making sure that everything ticks off

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the way it's supposed to in a move that's supposed

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to happen.

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That's really good. And Jordan, and.

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Jordan, he does sales and operation. So Jordan, like like

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Jared his brother, he you know, had to stop from

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the ground up and working in the warehouse and driving

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the trucks and managing the crews and understanding how the

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jobs work. Everybody in our company has to go out

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on a move job to stand what a client goes through.

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So they start even from the process of going out

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on sales calls to understand what the client's expectations are.

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So I really try to get the team involved. So

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the operations crew goes out with the salespeople, and the

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salespeople go up with the operation crews, so they have

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a good understanding of what the expectations are from the

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customer side of things.

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That's fantastic. How big is your team?

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Our team goes from anywhere from you know, a five

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man team to a forty man team depending on the

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size of the project. Yeah, and of course being part

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of the Mayflower system, we can reach out and combine

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all of our assets in the Mayflower system for as

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much as a client with me.

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I want to ask a little bit more about your background.

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Where'd you grow up?

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So I grew up in Jamaica Plane, which is part

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of Boston, and you know, it was a great place

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to grow up around around the city and Jamaica Pond,

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and you know, up and down Santa Street and in

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town Boston on the Green Line and the Orange Line.

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So that's my background when it comes to growing up

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in the city.

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So a little inside baseball. I grew up in Midfield

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in the suburbs.

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But I live now in Rosendale, have been here for

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thirty almost forty years. So I think we probably know

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some of the same people.

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Will talk later, we probably do.

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Yes, Yeah, in fact, you went to Boston English High School.

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I did go to Boston English. Yeah, I did go

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to Boston English during the seventies. It was an interesting

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time that it was the first year of Boston in

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the city, so I have that experience. But it was

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a great I met some great people at Boston English.

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And the building where I went to high school now

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is a research lab for HARBD Medical.

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I understand that.

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Yeah, yeah, Right across from Boston English, I mean right

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across from Boston Latin are Nemesis when it came to sport.

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That's right, which, by the way, I love saying this

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because it's it's pretty cool to me. I coached Pop

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Warner football youth football for many many years. My younger

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son went to Boston Latin and played football, so I've

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been to many not just his years, but many Latin

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English games.

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It's the oldest here. It is audi audience.

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It's the oldest high school football rivalry. Yeah, I can

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say that rivalry in the nation. Sixteen thirty five was

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Latin school and English had to be right around that

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same time time. The rivalry is one hundred something years old, right, Yeah.

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Unfortunately, the winning percentage for Boston English is a little

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bit lower than the Boston Latin.

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Well, I was going to let you say that I'm

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going to let you say that because I'm always on

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the on the Latin side. But it's a cool game

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and it's played, as you know, at Harvard Stadium.

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That's right.

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Yeah, So what did you you studied really prepared for

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business at I did?

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I did study business at Boston English, and that's what

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my primary concern was. And coming out of college, I was,

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you know, in high school and going into college. I

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ended up working for a moving company and JA make

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a plane?

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Yeah, tell us, how did that happen?

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It was on a win really. You know. It's like

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a lot of people in business, they somehow, you know,

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get introduced to something and they fall in love with

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the industry and they get I would say, they get

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hooked and you can't get out. You just get pulled

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in and you can never get out of it. And

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that's what happened to me. You know, I fell in

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love with helping people. And when you're in the moving business,

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it's a lot about helping people get on their journey

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to the new space. And that's what it is. It's

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a journey from start to finish, and it's it can

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sometimes be a wild journey, but a journey nonetheless.

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Well, did you have any jobs, like youth jobs, any

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jobs prior to that professional job coming out of college

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in moving?

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So what what did you do before moving? Is my question?

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Really, I did a lot of different jobs when I

226
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was a kid, you know, even you know, when it

227
00:12:15.759 --> 00:12:20.440
was fashionable, I shined shoes. I delivered it. I delivered

228
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I was a paper boy and we did what was

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00:12:23.919 --> 00:12:28.039
called hawking papers off the back of the American truck.

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00:12:28.679 --> 00:12:31.120
We would hawk the papers off of the truck and

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00:12:31.919 --> 00:12:36.960
you know, bring them to local drinking establishments, if you will,

232
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and sell the papers at the at the drinking establishments.

233
00:12:43.559 --> 00:12:46.639
And that's one of the things I did. And there

234
00:12:46.679 --> 00:12:51.440
was a youth activities place. I worked for the City

235
00:12:51.440 --> 00:12:55.320
of Boston for a while doing b n b L Basketball,

236
00:12:55.720 --> 00:12:58.559
which is a summer basketball league in the city of Boston.

237
00:12:59.039 --> 00:13:02.480
And I was did Jamaica Plane startup to get that

238
00:13:02.600 --> 00:13:06.000
going cool. I worked for the Registry of Motor Vehicles

239
00:13:06.000 --> 00:13:06.879
for a short time.

240
00:13:07.200 --> 00:13:10.039
You're the guy, Yeah, I'm the guy I was.

241
00:13:10.679 --> 00:13:14.759
I was in the cancelation department of the insurance section

242
00:13:14.840 --> 00:13:15.639
of the Registry.

243
00:13:15.919 --> 00:13:17.840
Oh man, your.

244
00:13:17.679 --> 00:13:19.960
Insurance got canceled. I only sent out the.

245
00:13:19.960 --> 00:13:21.519
Message yeah, yeah, Well.

246
00:13:21.480 --> 00:13:24.360
I was only the messenger. I didn't cancel your insurance.

247
00:13:24.679 --> 00:13:26.480
Well that was so you delivered papers.

248
00:13:26.480 --> 00:13:28.799
You're only the messenger and you mailed the statements or

249
00:13:28.840 --> 00:13:31.159
the notification. So still again the messenger.

250
00:13:31.240 --> 00:13:32.559
Right, well, we'll still the messenger.

251
00:13:32.720 --> 00:13:35.679
Yes, yeah, all right, we're going to take our first break.

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George right here, everybody. We'll be back in about one

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00:13:38.799 --> 00:13:41.840
minute with George Rolfing of Brookline Transportation.

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You're listening to Winning Business Radio with Kevin Helene on

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W four CY Radio. That's W four cy dot com.

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267
00:14:36.200 --> 00:14:39.039
And now back to Winning Business Radio with Kevin Helene,

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presenting exciting topics and expert guests with one goal in mind.

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To help you succeed in business. Here once again is

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Kevin Helene.

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We're back with George Rohlfang, President, owner of Brooks Line

272
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Transportation Company moving company. So what was it about moving

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00:15:04.759 --> 00:15:07.279
that you, in your words, kind of fell in love with.

274
00:15:08.440 --> 00:15:11.799
I think it was the feeling of the completion of

275
00:15:11.840 --> 00:15:15.960
a project for a customer, and and the feeling that

276
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I got from the customers that they were so you know,

277
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they were they were so caring and kind to me

278
00:15:23.399 --> 00:15:27.639
when I was doing moves for them, and they would always,

279
00:15:27.720 --> 00:15:30.320
you know, comment on how well I did the move

280
00:15:30.320 --> 00:15:33.720
and how caring I was with their things. And uh,

281
00:15:34.200 --> 00:15:36.840
it was that part of that feeling that you get

282
00:15:36.879 --> 00:15:40.399
when you've completed something, that you completed the project and

283
00:15:40.759 --> 00:15:44.120
you feel like you've done something for somebody. That's really what,

284
00:15:44.320 --> 00:15:49.080
you know, gravitated me toward being hooked in the moving industry.

285
00:15:49.120 --> 00:15:54.960
And there's a lot of that that happens in our industry.

286
00:15:55.000 --> 00:15:57.639
People just they literally get hooked and they stay here

287
00:15:57.639 --> 00:15:59.120
for life.

288
00:15:59.759 --> 00:16:03.080
So it better be hooked because you bought the company.

289
00:16:03.480 --> 00:16:05.440
So tell me about that decision. How did you know

290
00:16:05.559 --> 00:16:07.320
you wanted to do that? When did you know? And

291
00:16:08.399 --> 00:16:10.519
I mean you were young. From the look of it.

292
00:16:11.039 --> 00:16:15.519
Yeah, I was, you know, probably twenty two. I was

293
00:16:15.639 --> 00:16:18.799
twenty one going on twenty two. I just got married.

294
00:16:19.720 --> 00:16:23.440
My oldest son, Jared, was was born in December the

295
00:16:23.519 --> 00:16:27.720
following year. I happened to be reading the Brookline tab.

296
00:16:28.120 --> 00:16:31.840
Oh yeah, I remember that paper and saw that moving

297
00:16:32.360 --> 00:16:35.720
around maybe yeah, yeah, plug for the tab.

298
00:16:36.960 --> 00:16:41.519
So I ended up looking at the company. I had

299
00:16:41.559 --> 00:16:45.559
already earned enough money to buy a company. Working for

300
00:16:45.639 --> 00:16:48.879
the other companies that I worked for, I saved some

301
00:16:49.000 --> 00:16:52.240
money and you know, I ended up thinking, hey, I

302
00:16:52.519 --> 00:16:55.639
should do this. And when I bought the company, I

303
00:16:55.679 --> 00:17:00.480
only had a radius of because movers are regulated. Household

304
00:17:00.480 --> 00:17:05.599
goods movers are regulated, and I only have state law.

305
00:17:07.200 --> 00:17:11.279
By state law, yes, yeah, at the time we were

306
00:17:11.759 --> 00:17:15.319
heavily regulated. I could only go fifteen miles from town

307
00:17:15.359 --> 00:17:19.480
Hall Brookline. That was the radius I could go to.

308
00:17:20.480 --> 00:17:24.440
And the Department of Public Utilities is a regulatory agency

309
00:17:24.440 --> 00:17:28.759
that regulates residential household goods movers. So then I applied

310
00:17:29.000 --> 00:17:34.200
for a fifty mile radius from town Hall Brookline. So

311
00:17:34.359 --> 00:17:37.640
I was allowed that. And you have to go for

312
00:17:37.680 --> 00:17:40.599
a hearing. There has to be public needs and necessity.

313
00:17:41.160 --> 00:17:44.240
You have to prove that you can do the work

314
00:17:44.240 --> 00:17:46.119
that you say you're going to do. You have to

315
00:17:46.160 --> 00:17:50.400
publish a tariff, so the rates and everything are published

316
00:17:50.480 --> 00:17:56.039
with public Utilities. And then finally I filed for my

317
00:17:56.440 --> 00:18:02.119
entire state of Massachusetts if service area to do that,

318
00:18:02.200 --> 00:18:07.319
and I was awarded that in nineteen eighty nine. So

319
00:18:07.359 --> 00:18:12.519
from the time I bought the company until nineteen eighty nine,

320
00:18:12.680 --> 00:18:15.960
we were you know, limited, if you will, in some

321
00:18:16.039 --> 00:18:20.640
degree where we could go. That's different today. Times have changed.

322
00:18:20.880 --> 00:18:28.279
You know. In nineteen eighty movers were deregulated by President Reagan.

323
00:18:30.359 --> 00:18:33.240
You know, the Interstate Commerce Commission was shut down, and

324
00:18:33.359 --> 00:18:36.319
movers were basically as a free for all out there.

325
00:18:36.559 --> 00:18:38.720
So you never know what's going to happen. But the

326
00:18:38.759 --> 00:18:45.359
good movers are still complying with the regulation. So there

327
00:18:45.559 --> 00:18:50.359
are still regulated movers out there. And Congress does has

328
00:18:50.400 --> 00:18:53.119
come back to reregulate a little bit, but not as

329
00:18:53.200 --> 00:18:53.880
much as it was.

330
00:18:54.200 --> 00:18:56.000
Yeah, I know you've spent a lot of time talking

331
00:18:56.000 --> 00:18:59.680
about ethics and moving and within your associations and whatnot.

332
00:18:59.720 --> 00:19:02.079
There there had been, I think you said, kind of

333
00:19:02.079 --> 00:19:05.759
a wild wester there had been a need for regulation

334
00:19:05.880 --> 00:19:07.720
and a need for better behavior and I know you've

335
00:19:07.759 --> 00:19:10.000
personally spent a lot of time on that I have.

336
00:19:10.559 --> 00:19:13.279
I have, and it's still a wild West out there

337
00:19:13.319 --> 00:19:17.480
to some degree. So the Internet movers that are unregulated

338
00:19:18.079 --> 00:19:21.400
and unethical in the in the way that they do.

339
00:19:21.359 --> 00:19:27.240
Things, well, not with Brookline and uh, I know that's

340
00:19:27.279 --> 00:19:30.400
a plug. But that's what I've come to understand through

341
00:19:30.440 --> 00:19:32.319
people that we mutual, people that we know.

342
00:19:32.480 --> 00:19:34.880
So all right, tell me a bit more.

343
00:19:35.119 --> 00:19:37.799
I'm just trying to put your contact infos everybody can

344
00:19:37.839 --> 00:19:39.240
see how to reach out to you.

345
00:19:39.640 --> 00:19:40.759
There we go, got that right.

346
00:19:41.839 --> 00:19:42.039
One.

347
00:19:42.119 --> 00:19:42.960
We'll share that.

348
00:19:45.880 --> 00:19:50.559
When you took over, you were young, you know, experienced

349
00:19:50.599 --> 00:19:54.359
in moving, probably not experienced in business yet. What were

350
00:19:54.400 --> 00:19:56.640
some of the changes you made when you took over.

351
00:19:57.839 --> 00:20:01.119
Well, one of the things I I ended up doing

352
00:20:01.200 --> 00:20:05.960
through an acquaintance who was an accountant. They introduced me

353
00:20:06.039 --> 00:20:11.000
to the Small Business Development Center at Boston College, which

354
00:20:11.039 --> 00:20:15.160
is part of the SBA, and I was able to

355
00:20:15.200 --> 00:20:20.240
get some more training when it came to, you know,

356
00:20:22.640 --> 00:20:27.200
understanding the business aspects of growing understanding you know, some

357
00:20:27.279 --> 00:20:29.960
of the tools and things that I needed to to

358
00:20:30.200 --> 00:20:33.960
get to run my business, not just not just being

359
00:20:34.000 --> 00:20:36.720
a mover in a moving truck anymore. And then of

360
00:20:36.720 --> 00:20:41.400
course I joined the Massachusetts Movers Association, and I was,

361
00:20:41.880 --> 00:20:48.359
you know, successful in once I joined. The people that

362
00:20:48.480 --> 00:20:53.400
I worked with, including competitors that were members of the Association,

363
00:20:54.200 --> 00:20:57.119
were very helpful in pointing me in the right direction

364
00:20:57.759 --> 00:21:00.200
and doing some of the things that they did to

365
00:21:00.240 --> 00:21:04.480
help me understand the moving business, the insurance behind it,

366
00:21:04.759 --> 00:21:08.440
all the regulations that came filing you know, rates and

367
00:21:08.559 --> 00:21:13.440
tariffs and applying for you know, additional space if you will,

368
00:21:13.519 --> 00:21:18.440
to extend my radius from town Hall Brookline to you know,

369
00:21:18.559 --> 00:21:21.160
the things that we do now. And you know, some

370
00:21:21.240 --> 00:21:25.799
of my best acquaintances and friends are part of that

371
00:21:25.839 --> 00:21:29.319
group of movers that helped me originally to help grow

372
00:21:29.359 --> 00:21:31.400
my understand how to grow.

373
00:21:31.200 --> 00:21:44.279
My company, operations, best practices, accounting all of the above, financing.

374
00:21:42.599 --> 00:21:46.359
Back office stuff. And then excuse me, I got introduced

375
00:21:46.920 --> 00:21:48.000
to Mayflower.

376
00:21:48.799 --> 00:21:50.440
Oh yeah, I was going to ask about that. How

377
00:21:50.480 --> 00:21:51.519
did you get introduced?

378
00:21:52.160 --> 00:21:55.000
It was through the association as being part of the

379
00:21:55.279 --> 00:21:59.519
Massachusetts Movers Association, another agent. And you may or may

380
00:21:59.559 --> 00:22:03.359
not know that United Van Lines and Mayflower Transit are

381
00:22:03.440 --> 00:22:08.400
part of the same parent organization. So our parent organization

382
00:22:08.519 --> 00:22:12.559
is Unit Group. So a United agent, a United Vanlines agent,

383
00:22:12.680 --> 00:22:16.599
Conlin Moving in Storage introduced me to the team at

384
00:22:16.599 --> 00:22:19.720
Mayflower who recruited me to become a Mayflower agent.

385
00:22:20.279 --> 00:22:22.559
And so what is the benefit of that and what

386
00:22:22.599 --> 00:22:23.680
are you required to do.

387
00:22:24.839 --> 00:22:26.599
One of the things you're required to do is to

388
00:22:26.640 --> 00:22:29.839
become a stockholding agent in the company. They want to

389
00:22:29.880 --> 00:22:31.799
make sure that you have some skin in the game,

390
00:22:32.440 --> 00:22:37.240
to make sure that you know you're you're you're you're

391
00:22:37.279 --> 00:22:39.519
all in when it comes to doing the moves for

392
00:22:40.119 --> 00:22:43.359
Mayflower customers. If you will, you do get the benefits

393
00:22:43.400 --> 00:22:46.319
of the marketing team at Mayflower. You get the benefits

394
00:22:46.319 --> 00:22:52.319
of the back office claims team, the back office registrations

395
00:22:52.359 --> 00:22:59.160
and driver recruitment and background checks for team members. You know,

396
00:22:59.200 --> 00:23:04.720
that's all consolidated amongst all the Mayflower and United agents

397
00:23:04.720 --> 00:23:09.559
throughout the country, into Canada, into Europe. So there's that

398
00:23:09.599 --> 00:23:13.079
connection to all of those parts of the Mayflower system

399
00:23:13.119 --> 00:23:16.200
that you get as well. And then of course, you

400
00:23:16.200 --> 00:23:22.359
know Mayflower being the number one recognized moving brand in America. Yeah,

401
00:23:22.880 --> 00:23:27.279
it helps make the phone ring as well. People that

402
00:23:27.480 --> 00:23:31.799
I've spoken to over the years, you know their parents

403
00:23:31.960 --> 00:23:35.880
used Mayflower in the nineteen fifties and sixties and before that.

404
00:23:36.000 --> 00:23:37.799
So that helps a lot as well.

405
00:23:38.599 --> 00:23:40.359
I'm gonna say that's too early for you to have

406
00:23:40.440 --> 00:23:44.160
moved them, but you know, so in eighty nine you

407
00:23:44.200 --> 00:23:46.039
became an office moving expert.

408
00:23:46.359 --> 00:23:48.359
What's behind that designation?

409
00:23:48.960 --> 00:23:53.079
So we I because up till now we've talked to

410
00:23:53.160 --> 00:23:55.319
I mean we've touched on but not talked about we

411
00:23:55.400 --> 00:23:59.240
will shortly residential moves, right, resident That's correct.

412
00:23:59.480 --> 00:24:03.279
That was than's the most To become an office moving expert.

413
00:24:03.319 --> 00:24:07.559
It takes more than just going to somebody's office and

414
00:24:07.640 --> 00:24:09.720
learning how to move, you know, just going in there

415
00:24:09.799 --> 00:24:13.359
moving the stuff. It's a different type of process. You

416
00:24:13.880 --> 00:24:17.400
have to understand the complexities of the buildings. You have

417
00:24:17.480 --> 00:24:20.400
to work with the teams at both origin and destination,

418
00:24:20.720 --> 00:24:25.559
the facilities folks understanding the height of the truck that can.

419
00:24:25.480 --> 00:24:27.599
Do might need some permitting it on occasion.

420
00:24:27.960 --> 00:24:31.519
There are permits, especially in Cambridge on a Sunday, you

421
00:24:31.559 --> 00:24:35.759
have to meet noise compliance and they inspect you as

422
00:24:35.799 --> 00:24:39.160
you're working at a loading dock certain certain areas. You

423
00:24:39.200 --> 00:24:43.240
have to meet those those compliance issues and then there's

424
00:24:43.279 --> 00:24:45.240
permits on the street. So if you want to park

425
00:24:45.279 --> 00:24:49.960
on Essex to Boston. You have to have moving van

426
00:24:50.079 --> 00:24:53.039
permits and that's the same for Somerville and Cambridge as well.

427
00:24:53.559 --> 00:24:55.240
So it's not just a matter of showing up and

428
00:24:55.279 --> 00:24:59.440
grabbing some stuff. This is a well planned out process.

429
00:24:59.359 --> 00:25:03.000
Well planned and we like the more lead time that

430
00:25:03.039 --> 00:25:07.519
we can get the better, Although it's it seems like

431
00:25:07.720 --> 00:25:12.119
we get short notices, but we would prefer to have

432
00:25:12.640 --> 00:25:14.599
a good amount of lead time if we can to

433
00:25:15.240 --> 00:25:17.880
get those folks moved and and get things done. And

434
00:25:17.920 --> 00:25:22.079
there's a there's there's not just you know, the standard furniture,

435
00:25:22.319 --> 00:25:25.880
the file cabinets and the chairs. You've got cubicle walls

436
00:25:25.920 --> 00:25:28.799
and electricians they have to come in to disconnect.

437
00:25:29.079 --> 00:25:30.400
I was just gonna say, all that stuff has to

438
00:25:30.400 --> 00:25:31.519
come apart.

439
00:25:31.359 --> 00:25:34.720
Got it come apart? The power and then every everything

440
00:25:34.799 --> 00:25:37.200
has to be understood that because it has to be

441
00:25:37.279 --> 00:25:38.680
rebuilt on the other side.

442
00:25:38.839 --> 00:25:40.599
Is it a different crew on the other side.

443
00:25:41.119 --> 00:25:43.799
It can't. Well, we we cycle. We do what's called

444
00:25:43.799 --> 00:25:46.640
the cycle when we're doing an office move. If as

445
00:25:46.640 --> 00:25:50.319
long as it's local, we'll we basically flow load the

446
00:25:50.359 --> 00:25:54.839
truck to keep everything on wheels, and we start with

447
00:25:54.880 --> 00:25:56.839
what's called the case goods. So we're moving all the

448
00:25:56.839 --> 00:25:59.559
furniture first, and we're getting that in makes sense, right,

449
00:25:59.599 --> 00:26:01.920
You get all the desk and all those things in first.

450
00:26:02.599 --> 00:26:05.079
You know, this is on a job where there may

451
00:26:05.079 --> 00:26:08.160
be desk and files and things like that. The cubicles

452
00:26:08.160 --> 00:26:10.559
are a different model. It takes a little bit more

453
00:26:10.680 --> 00:26:13.759
planning and sometimes you have to have that in place

454
00:26:14.559 --> 00:26:17.680
prior to you moving in the rest of the computers

455
00:26:17.799 --> 00:26:22.160
and the crates rental crates, so on a typical type

456
00:26:22.200 --> 00:26:24.720
of office desk move, we want to get all the

457
00:26:24.759 --> 00:26:27.079
case goods over to the site first and get them

458
00:26:27.079 --> 00:26:30.279
in place, so when we backfill with the computers and

459
00:26:30.319 --> 00:26:34.079
the boxes and crates and chairs, all those things are

460
00:26:34.079 --> 00:26:36.680
in place and in the office. And of course it

461
00:26:36.759 --> 00:26:41.119
takes so much planning in advance to have the full plens,

462
00:26:41.839 --> 00:26:45.160
the maps in place. Color coding guys a visual so

463
00:26:45.200 --> 00:26:47.559
we see the color, we see the label, we see

464
00:26:47.599 --> 00:26:50.400
the picture of how it's laid out. We're going, you know,

465
00:26:50.400 --> 00:26:52.240
we don't have to think, we just go there and

466
00:26:52.279 --> 00:26:52.599
do it.

467
00:26:53.200 --> 00:26:54.799
So it was many years ago, and I don't know

468
00:26:54.839 --> 00:26:56.519
who did the move, but there was a company that

469
00:26:56.640 --> 00:27:00.039
was growing. We started in Walpole, Massachusetts, ended up on

470
00:27:00.160 --> 00:27:05.640
Broad Street. All I remember as an employee was we

471
00:27:05.640 --> 00:27:08.000
were told put everything from your desk in a box

472
00:27:08.200 --> 00:27:10.640
on your desk, and then Monday we showed up at

473
00:27:10.680 --> 00:27:12.559
the new address and everything was exactly where it was

474
00:27:12.559 --> 00:27:14.920
supposed to be. It was pretty well, hopefully it was

475
00:27:14.960 --> 00:27:17.359
you guys, because it was a really seamless, painless move.

476
00:27:17.559 --> 00:27:19.240
But there are times when you have to be aware

477
00:27:19.240 --> 00:27:24.720
of uh traffic, not foot traffic, disruption, business disruption, right,

478
00:27:24.839 --> 00:27:27.880
minimal disruption. You do a lot after hours in those cases,

479
00:27:28.279 --> 00:27:28.880
that's correct.

480
00:27:28.920 --> 00:27:31.799
Yeah, a lot of the office in industrial of what

481
00:27:31.839 --> 00:27:35.880
we call OL and I moves will happen after ours

482
00:27:36.359 --> 00:27:38.599
and because they don't want the foot traffic of all

483
00:27:38.640 --> 00:27:43.559
the people going across our path during the move, you know,

484
00:27:44.119 --> 00:27:48.240
there's more chance of something happening. And when that when

485
00:27:48.279 --> 00:27:51.000
you have that kind of foot traffic. And sometimes we

486
00:27:51.079 --> 00:27:55.359
even had detailed offices on the sidewalk when unloading from

487
00:27:55.400 --> 00:27:58.359
the sidewalk to cross the sidewalk to get to the building.

488
00:27:59.400 --> 00:28:01.359
In some case, this is not all cases, we have

489
00:28:01.480 --> 00:28:06.039
to have safety office or police detail to watch, you know,

490
00:28:06.119 --> 00:28:08.640
the people that are coming across the traffic there so

491
00:28:08.680 --> 00:28:10.640
we don't run into them. With a desk or file.

492
00:28:11.880 --> 00:28:15.119
So that's why you know, somebody listening might think moving.

493
00:28:15.200 --> 00:28:17.359
Why Kevin, did you use the word fascinating. This is

494
00:28:17.400 --> 00:28:20.200
why it's fascinating to me. There are so many intricacies

495
00:28:20.200 --> 00:28:22.200
and details. All right, George, we're going to take our

496
00:28:22.279 --> 00:28:25.039
second break right here, everybody, we'll be back in about

497
00:28:25.079 --> 00:28:26.680
one minute with George Rolfing.

498
00:28:30.920 --> 00:28:34.839
You're listening to Winning Business Radio with Kevin Helene on

499
00:28:35.160 --> 00:28:39.079
W four CY Radio. That's W four cy dot com.

500
00:28:39.279 --> 00:28:41.960
Don't go away. More helpful information is coming right up

501
00:28:42.200 --> 00:28:44.319
right here on Winning Business Radio.

502
00:28:44.440 --> 00:28:49.720
Off The yp dot com website is your local search engine.

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512
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513
00:29:15.319 --> 00:29:22.680
And save local and now back to winning Business Radio

514
00:29:22.759 --> 00:29:26.559
with Kevin Helene, presenting exciting topics and expert guests with

515
00:29:26.799 --> 00:29:30.240
one goal in mind to help you succeed in business.

516
00:29:30.480 --> 00:29:39.720
Here once again is Kevin Helene.

517
00:29:41.319 --> 00:29:46.000
Back with George Rolfing of BTI Brookline Transportation Company Incorporated.

518
00:29:46.440 --> 00:29:48.920
And I know, George, you do a lot of specialty moves.

519
00:29:49.039 --> 00:29:53.240
In nineteen ninety became a lab and science expert. You're

520
00:29:53.279 --> 00:29:58.240
also a corporate relocation specialist. Tell us about some of

521
00:29:58.279 --> 00:30:03.559
these more interesting moves. Uh. A couple that were intriguing

522
00:30:03.559 --> 00:30:05.640
to me, is you moved a wind tunnel.

523
00:30:06.359 --> 00:30:08.279
Yes, we moved the wind tunnel.

524
00:30:08.559 --> 00:30:09.359
Incredible.

525
00:30:09.759 --> 00:30:13.359
So it came from the Harvard Falds station in Bedford

526
00:30:14.160 --> 00:30:19.759
and went to Stanford University. And the wind tunnel was

527
00:30:19.799 --> 00:30:23.920
basically to take insects and put them inside the wind

528
00:30:23.960 --> 00:30:26.920
tunnel and study them and how they would interact and

529
00:30:26.960 --> 00:30:30.440
how they would, you know, turn their wings up and down,

530
00:30:30.759 --> 00:30:34.599
you know, to understand how they react to the wind

531
00:30:34.599 --> 00:30:39.319
that's you know, going against them. And how did how

532
00:30:39.559 --> 00:30:43.759
how they could film them inside the tunnel. So, I mean,

533
00:30:43.880 --> 00:30:48.359
there's so many things that are interesting in when we're moving.

534
00:30:49.680 --> 00:30:55.079
It's it's it's really that's another thing that it makes me, uh,

535
00:30:55.640 --> 00:30:58.000
you know, like what I do is that interesting part

536
00:30:58.039 --> 00:31:02.640
of the research that the scientists do, and then our

537
00:31:02.920 --> 00:31:07.960
are helping them get to their their new location then

538
00:31:08.319 --> 00:31:10.279
onto their journey to their new site.

539
00:31:11.200 --> 00:31:14.880
So everybody can go to labmovers plural dot com and

540
00:31:14.960 --> 00:31:18.599
see some of these moves. Uh, some of the pictures

541
00:31:18.640 --> 00:31:19.880
are pretty fascinating.

542
00:31:20.319 --> 00:31:20.599
Uh.

543
00:31:20.720 --> 00:31:23.240
You you moved a Nobel Prize winner from mg H

544
00:31:23.319 --> 00:31:24.680
Mass General to Chicago.

545
00:31:24.759 --> 00:31:30.119
Tell us about that, Yeah, doctor Sostack, He's a Nobel

546
00:31:30.200 --> 00:31:35.680
Prize winner in medicine and his area of of research

547
00:31:35.799 --> 00:31:39.359
is telemeres And I can't tell you what a tell

548
00:31:39.519 --> 00:31:43.480
may I can tell you that's his research area because

549
00:31:43.680 --> 00:31:46.440
I would like to know what the scientist is doing

550
00:31:46.480 --> 00:31:48.799
that we're trying to help move, so I can have

551
00:31:48.839 --> 00:31:51.680
a better understanding of, you know, what what needs to

552
00:31:51.720 --> 00:31:54.000
get done and how I can help them accomplish that.

553
00:31:54.759 --> 00:31:59.200
But it was very interesting movement and going to the

554
00:31:59.279 --> 00:32:02.839
U Chicago was one of those locations where you can't

555
00:32:02.880 --> 00:32:06.400
get a truck in off the regular loading dock. You

556
00:32:06.519 --> 00:32:09.920
have to back in through the quad. You have to

557
00:32:09.960 --> 00:32:14.599
have a detail, a safety detail walk you through with

558
00:32:14.720 --> 00:32:18.359
the truck to get to the loading dock. That's so

559
00:32:18.400 --> 00:32:22.039
it's it's never like, oh, it's just you pull into

560
00:32:22.039 --> 00:32:25.400
the dock and you're there. There's always an interesting twist.

561
00:32:25.799 --> 00:32:29.000
You may not have needed it for the butterfly fly collection,

562
00:32:29.119 --> 00:32:31.400
but some of the equipment needed riggers and cranes.

563
00:32:31.920 --> 00:32:36.000
Oh yeah, absolutely. Yeah. We did a twenty thousand pounds

564
00:32:36.039 --> 00:32:40.000
magnet labo that went up to the University of Ottawa.

565
00:32:40.799 --> 00:32:43.240
The whole lab went, but one of the pieces was

566
00:32:43.319 --> 00:32:46.559
twenty thousand pounds that had to be rigged up, you know,

567
00:32:46.640 --> 00:32:49.799
get out of the truck, work with a team that

568
00:32:50.000 --> 00:32:53.759
we work with sometimes and get those pieces of equipment

569
00:32:53.839 --> 00:32:57.240
out there. So some of it is you know, coordinating

570
00:32:57.279 --> 00:33:01.160
it with the right professionals and understanding the needs to

571
00:33:01.240 --> 00:33:03.440
get that equipment out to the truck so we can

572
00:33:03.480 --> 00:33:05.880
transport it to where it's going and then work with

573
00:33:05.960 --> 00:33:08.079
a team there to get it off the truck and

574
00:33:08.119 --> 00:33:11.000
get it into place. We do some of that, but

575
00:33:11.599 --> 00:33:16.680
there are sometimes even we have to use a professional

576
00:33:16.759 --> 00:33:19.640
to help us accomplish what needs to be done for

577
00:33:19.680 --> 00:33:22.640
the lab. Could be craning in as well.

578
00:33:23.759 --> 00:33:27.200
Yeah, I saw like floor jack or a floor crane

579
00:33:27.720 --> 00:33:30.400
and somewhere I saw an image of a pretty big

580
00:33:30.440 --> 00:33:34.039
crane as well. Yes, what are some of the intricacies

581
00:33:34.200 --> 00:33:38.079
of a move across border like Canada.

582
00:33:38.119 --> 00:33:40.160
So there's a lot of different things that have to

583
00:33:40.200 --> 00:33:43.599
happen when you're coming from across border. When you're doing

584
00:33:43.599 --> 00:33:47.279
an international move, there's a thing called harmonized codes. So

585
00:33:47.359 --> 00:33:50.480
you can't just ship or import something into the United

586
00:33:50.480 --> 00:33:54.559
States without having the right codes and submitting that to

587
00:33:54.680 --> 00:33:57.880
customs and have a customs broke clear of that through

588
00:33:57.920 --> 00:34:01.519
customs before you can bring that either into the United

589
00:34:01.599 --> 00:34:05.519
States or exported out of the United States. And there's

590
00:34:06.000 --> 00:34:10.880
certain reasons for that. And being a known shipper, you know,

591
00:34:11.000 --> 00:34:15.519
they they know that our team at Unigroup at Mayflower,

592
00:34:15.920 --> 00:34:19.239
they have a good understanding of all of the processes

593
00:34:19.280 --> 00:34:21.480
when it comes to international relocations.

594
00:34:23.000 --> 00:34:25.719
So you also moved a rare I mentioned butterflies, a

595
00:34:25.840 --> 00:34:28.039
rare butterfly butterfly collection.

596
00:34:28.599 --> 00:34:33.119
That was an interesting move. Yeah, So it came from

597
00:34:34.039 --> 00:34:40.000
UC Berkeley and I happened to get the award while

598
00:34:40.039 --> 00:34:43.239
I was in Spain visiting my brother in Spain. He

599
00:34:43.280 --> 00:34:44.960
owns a home in Spain. He was in the Air

600
00:34:45.000 --> 00:34:49.000
Force for twenty five years and he met his wife

601
00:34:49.039 --> 00:34:51.719
in Spain when he was stationed there, so he bought

602
00:34:51.760 --> 00:34:55.760
a home there on vacation with him and my wife

603
00:34:55.760 --> 00:34:58.880
and my sister and some family members when I received

604
00:34:58.880 --> 00:35:02.000
the award, so I had to cut that short a

605
00:35:02.039 --> 00:35:08.440
little bit and fly to California and we literally loaded

606
00:35:08.719 --> 00:35:12.599
thousands of butterflies. Of course they were you know, specimens,

607
00:35:12.639 --> 00:35:17.199
they weren't five. There were specimens for the professor, and

608
00:35:17.280 --> 00:35:20.920
we had to pack those, load them, transport them.

609
00:35:21.199 --> 00:35:24.440
Very fragile, yes, very fragile.

610
00:35:24.880 --> 00:35:28.639
He was worried about that, and of course the crew

611
00:35:28.760 --> 00:35:32.480
was alerted to it, so how they handle things. That's

612
00:35:32.599 --> 00:35:36.280
part of making sure that when I'm on site on

613
00:35:36.320 --> 00:35:39.039
a project like that, whether it's in another state or

614
00:35:39.079 --> 00:35:42.639
another another location, I make sure the crew has a

615
00:35:42.639 --> 00:35:47.320
good understanding of what needs to be done for the project,

616
00:35:47.320 --> 00:35:50.039
and I educate them in advance, and we even do

617
00:35:50.159 --> 00:35:53.880
training on site with them prior to actually doing a

618
00:35:53.920 --> 00:35:58.000
move like that. So loading it up, transporting it three

619
00:35:58.039 --> 00:36:02.440
thousand miles, then it was on to the candle factory

620
00:36:02.519 --> 00:36:06.480
at Woodshull Oceanographic Institute. I don't know if you know

621
00:36:06.519 --> 00:36:09.079
the candle factory, but that's when they used to you

622
00:36:09.119 --> 00:36:12.679
bring in the the oil from the whales and make

623
00:36:12.760 --> 00:36:15.599
candles out of it back on the day and would

624
00:36:16.639 --> 00:36:20.960
way before my time. But yeah, that's where the professor

625
00:36:21.119 --> 00:36:26.320
was moving to that area of of of Hui. So

626
00:36:26.360 --> 00:36:29.280
we had to transfer everything off the truck at my

627
00:36:29.360 --> 00:36:32.920
warehouse and hanover put it on a smaller truck and

628
00:36:32.960 --> 00:36:36.199
then drive it down into Woodshole to get it offloaded

629
00:36:36.280 --> 00:36:37.559
into the space down there.

630
00:36:37.880 --> 00:36:39.840
Yeah, that last part of the road going down right

631
00:36:39.880 --> 00:36:42.480
to Woodsholl is very steep for those that aren't to wear.

632
00:36:42.840 --> 00:36:45.599
Yeah, it's a tight it's a tight area to get into.

633
00:36:46.400 --> 00:36:49.920
And in the whole move only one stamen fell off.

634
00:36:50.000 --> 00:36:50.760
One butterfly.

635
00:36:51.239 --> 00:36:51.639
Wow.

636
00:36:52.239 --> 00:36:56.159
So and of course we used air ride equipment that's

637
00:36:56.239 --> 00:36:59.000
specialty for the for the trailer to make sure that

638
00:36:59.079 --> 00:37:02.119
it's taking the bump, if you will, across the all

639
00:37:02.440 --> 00:37:06.760
across the country. And everybody on the team was fantastic,

640
00:37:06.840 --> 00:37:08.639
you know, from start to finish to make sure we've

641
00:37:08.639 --> 00:37:12.280
got it done, you know, in the timeframe that we needed.

642
00:37:12.320 --> 00:37:15.400
And including the team that wounds all the facilities. Guys,

643
00:37:15.400 --> 00:37:18.199
they were great the help that they provided to us.

644
00:37:19.119 --> 00:37:21.639
So a fair amount of this specialty work comes through.

645
00:37:21.679 --> 00:37:24.360
You said you won the award through bid a bid process.

646
00:37:24.760 --> 00:37:26.480
RFPs RFQ is something like that.

647
00:37:26.880 --> 00:37:30.880
Yes, that's correct, r FPS and RFQs. So we're always

648
00:37:30.880 --> 00:37:35.920
on the lookout for projects that like this. If somebody

649
00:37:36.000 --> 00:37:39.400
is looking for a move and they're submitting or putting

650
00:37:39.400 --> 00:37:41.920
out an RFP or a RFQ, we want to try

651
00:37:41.920 --> 00:37:45.480
to answer that and be part of the bidding process

652
00:37:45.519 --> 00:37:49.480
so we can, you know, get the details down and

653
00:37:50.400 --> 00:37:53.800
present our best case scenario for that particular move.

654
00:37:54.519 --> 00:37:56.400
All right, there's one interesting one I'm supposed to ask

655
00:37:56.440 --> 00:37:58.960
you about, but for now I want to ask Planetary

656
00:37:59.000 --> 00:38:02.760
Science move and the metal research moves.

657
00:38:03.800 --> 00:38:06.920
So planetary Science move was an interesting one because it

658
00:38:07.000 --> 00:38:07.679
came out of the.

659
00:38:07.599 --> 00:38:11.119
Base planets are big. I mean, yeah, the planet's that big.

660
00:38:12.280 --> 00:38:19.519
So there the professor the scientists was looking at how

661
00:38:19.599 --> 00:38:23.679
projectiles would hit the Earth and they had what's called

662
00:38:23.679 --> 00:38:26.880
the blast containment system. So they had a forty foot

663
00:38:27.119 --> 00:38:30.360
barrel that looked like a gun barrel, all steel, and

664
00:38:30.400 --> 00:38:33.840
this was in the basement of a building over in

665
00:38:34.360 --> 00:38:39.119
Harvard University and basement there, so we had to everything

666
00:38:39.239 --> 00:38:41.400
had to be craned in, so everything had to be

667
00:38:41.559 --> 00:38:46.360
craned out. But basically they would shoot a projectile down

668
00:38:46.400 --> 00:38:49.960
this forty foot barrel at different speeds, and they would

669
00:38:50.039 --> 00:38:54.920
film it blasting into a planet if you will, and

670
00:38:55.440 --> 00:38:59.039
the planet exploding, and they would film it to see

671
00:38:59.039 --> 00:39:03.360
what would happen if you know, God forbid, something would

672
00:39:03.400 --> 00:39:06.559
come down and hit the Earth. So that was the research.

673
00:39:06.599 --> 00:39:09.440
So we had to pack it all up, crane it

674
00:39:09.480 --> 00:39:12.079
all out, put it on a flatbed, and deliver it

675
00:39:12.119 --> 00:39:16.559
out to California for that particular scientist.

676
00:39:16.679 --> 00:39:18.440
So something like that, is that going to go out

677
00:39:18.440 --> 00:39:20.280
a window? Is that going to go up a stairway?

678
00:39:20.719 --> 00:39:24.000
It was a hatch in the ground, so that the

679
00:39:24.039 --> 00:39:26.880
folks over at Harvard opened up the hatch. We had

680
00:39:27.000 --> 00:39:30.400
back into the quad area there again and then the

681
00:39:30.480 --> 00:39:34.719
crane would pick up the We had to in addition

682
00:39:34.880 --> 00:39:40.239
to the containment system coming up out of the basement,

683
00:39:40.559 --> 00:39:43.440
we had to turn it because it came out flat.

684
00:39:43.480 --> 00:39:45.760
We had to turn it up like this. It could

685
00:39:45.760 --> 00:39:47.519
make it out through the hatch and we could get

686
00:39:47.559 --> 00:39:50.000
it out and then again tip it again so we

687
00:39:50.039 --> 00:39:52.239
could lay a flat back onto the flatbed.

688
00:39:53.639 --> 00:39:56.079
So what is the skill set and it's going to

689
00:39:56.159 --> 00:39:59.639
be difficult. What's the skill set? And who takes a

690
00:39:59.639 --> 00:40:01.800
look at that move and says, yeah, here's the way

691
00:40:01.840 --> 00:40:03.679
it's going to happen, almost choreographing that.

692
00:40:04.360 --> 00:40:06.880
Well. Usually I'm working with a team that would do

693
00:40:07.000 --> 00:40:12.840
something like that because we use known professionals that we've

694
00:40:12.880 --> 00:40:16.679
worked with in the past that we trust to crane

695
00:40:16.719 --> 00:40:20.840
out something like that. And it's important to understand that

696
00:40:21.440 --> 00:40:25.679
when you're asking myself to do a lab move, I

697
00:40:25.800 --> 00:40:29.760
have a plethora of companies in addition to my company

698
00:40:30.119 --> 00:40:33.360
that I work with that can assist us to help

699
00:40:33.400 --> 00:40:36.719
the lab get the job done. Instead of them reaching

700
00:40:36.719 --> 00:40:39.880
out to forty different people to help with things, I

701
00:40:40.559 --> 00:40:44.360
can be the coordinating person that can help that lab

702
00:40:45.079 --> 00:40:47.480
get things done.

703
00:40:47.760 --> 00:40:51.440
And two more, the Einstein to UC Davis move.

704
00:40:51.760 --> 00:40:55.719
Yeah, that was an interesting project going down to Einstein

705
00:40:55.840 --> 00:40:59.920
Lab in New York City and having to pack it

706
00:41:00.000 --> 00:41:04.199
everything up, bring everything out, put it onto our special

707
00:41:04.239 --> 00:41:08.119
Commodities fleet, and then have the special Commodities fleet take

708
00:41:08.159 --> 00:41:11.920
that to UC Davis and then of course I fly out,

709
00:41:12.000 --> 00:41:14.800
I meet the team there, and then we unload into

710
00:41:14.880 --> 00:41:18.360
the lab. And sometimes some of my teammates here in

711
00:41:18.400 --> 00:41:22.519
Boston will travel with me to those projects because we

712
00:41:22.599 --> 00:41:25.480
have a working knowledge of what the lab needs to

713
00:41:25.519 --> 00:41:31.280
have done and several times, including doctor so Stack, they

714
00:41:31.280 --> 00:41:35.440
were so you know, glad to see me on site

715
00:41:35.519 --> 00:41:39.719
because I knew what we were doing in the project.

716
00:41:40.000 --> 00:41:44.159
And some of it's like you have an anaerobic chamber

717
00:41:44.639 --> 00:41:47.719
or you have a mass spectrauma as part of the move.

718
00:41:47.800 --> 00:41:50.840
They want to know it's handled a certain way and

719
00:41:50.880 --> 00:41:54.159
they know that they can trust me to get it done,

720
00:41:54.559 --> 00:41:58.440
and they're really glad that they have one point of

721
00:41:58.519 --> 00:42:01.960
contact during the type of a project that can can

722
00:42:02.039 --> 00:42:03.239
be there for their move.

723
00:42:03.800 --> 00:42:05.400
All right, there's one more I want to ask you about,

724
00:42:05.440 --> 00:42:07.280
because I think there's a story behind this. At least

725
00:42:07.280 --> 00:42:12.880
I'm told there's something interesting. Boston Public Libraries piano and noodles.

726
00:42:13.599 --> 00:42:16.280
Well, the noodles is something different. I'll tell you about

727
00:42:16.639 --> 00:42:20.159
the library. We've been doing work at the Boston Public

728
00:42:20.199 --> 00:42:26.639
Library for over twenty five years and part of their needs,

729
00:42:26.639 --> 00:42:30.719
if you will, is they have a hall that sometimes

730
00:42:31.760 --> 00:42:35.320
the concert pianists will bring in their own piano. We

731
00:42:35.400 --> 00:42:38.199
have to get the piano off the stage and into

732
00:42:38.239 --> 00:42:42.440
storage at the Boston Public Library and get that in

733
00:42:42.519 --> 00:42:45.559
place before that happens, and then again move it back.

734
00:42:46.880 --> 00:42:49.400
But when they should just bring guitarists in.

735
00:42:52.039 --> 00:42:55.239
When we were doing the McKim building, when they were

736
00:42:55.239 --> 00:42:57.679
doing the McKim building over if you know the two

737
00:42:57.719 --> 00:43:01.159
buildings that there's the Johnson Building which is the newer

738
00:43:01.239 --> 00:43:05.719
section of McKim building, which is the older section of

739
00:43:06.280 --> 00:43:10.960
the library. When we were when they were doing the renovation,

740
00:43:11.039 --> 00:43:14.079
we had to take all of the material out of

741
00:43:14.119 --> 00:43:17.280
the stacks in the basement and on some of the floors,

742
00:43:17.840 --> 00:43:23.079
bring that over to the Childs Pound Armory, including Continental

743
00:43:23.119 --> 00:43:27.000
Congress records and all types of material. But the one

744
00:43:27.039 --> 00:43:29.960
thing that they put a police detail on was the

745
00:43:30.000 --> 00:43:38.000
comic books because really first edition Superman, Batman and all

746
00:43:38.079 --> 00:43:41.320
the comics. So a police officer rode in the truck

747
00:43:41.360 --> 00:43:46.119
with us to go deliver those to the location. So

748
00:43:46.679 --> 00:43:49.440
the Boston Public Library has many many things, and it's

749
00:43:49.440 --> 00:43:52.320
a beautiful library. If you haven't been there, it is, Yeah,

750
00:43:52.920 --> 00:43:56.079
it's it's worth going and seeing some of the things there.

751
00:43:56.119 --> 00:43:59.719
George Washington on Dorchester Heights, so we moved the painting

752
00:43:59.760 --> 00:44:02.760
of George Washington in the Washington Room. We had to

753
00:44:02.800 --> 00:44:05.679
take it down, pack it up, move it over to

754
00:44:05.719 --> 00:44:09.559
the Childstown Armory. Then we brought it back after they

755
00:44:09.559 --> 00:44:12.280
did the renovations help hang it, hang it back up.

756
00:44:13.199 --> 00:44:16.840
That's a fascinating piece of art. If you've never seen it.

757
00:44:16.960 --> 00:44:20.199
I'm not I'll try to see it all right. So

758
00:44:20.280 --> 00:44:22.719
tell us a bit more. Who needs your services. You've

759
00:44:22.719 --> 00:44:26.760
described a lot of different things, so clearly labs, universities,

760
00:44:27.519 --> 00:44:31.599
what other types of businesses, uh, and then even even residential.

761
00:44:32.360 --> 00:44:35.360
Yeah, I mean there's a lot of different aspects that

762
00:44:35.480 --> 00:44:38.480
we touch, if you will, with our moving services because

763
00:44:38.800 --> 00:44:42.000
there's such a breadth of things that we do when

764
00:44:42.000 --> 00:44:45.800
it comes to moving. So for example, I was with

765
00:44:45.880 --> 00:44:50.320
doctor James Weiss today over at nest Faio. They have

766
00:44:50.360 --> 00:44:54.440
a new new site that they're developing in Chilestown and

767
00:44:54.480 --> 00:44:58.400
that's incubator space. So it's not the smallest incubator space,

768
00:44:58.440 --> 00:45:01.039
but he's got some you know, brand new facility over

769
00:45:01.079 --> 00:45:05.000
there that is beautiful. So if you're a scientist and

770
00:45:05.079 --> 00:45:08.400
you need space with all the equipment and all of

771
00:45:08.400 --> 00:45:11.559
the stuff already there, they can do that and we

772
00:45:11.719 --> 00:45:14.800
just move over your freezers or your contents and your

773
00:45:14.800 --> 00:45:19.719
computers and things like that. Then you've got the expanding

774
00:45:20.159 --> 00:45:23.239
bio labs that are growing that need to get everything

775
00:45:23.320 --> 00:45:26.800
over from one space to another, and they need us

776
00:45:26.800 --> 00:45:31.159
to plug in their freezers to keep the content, keep

777
00:45:31.159 --> 00:45:34.480
the contents inside the freezers. So we have a truck

778
00:45:34.519 --> 00:45:38.559
with a generator, and the generator pouse electricity, and we

779
00:45:38.599 --> 00:45:41.679
have a backup system that's built into the truck so

780
00:45:42.079 --> 00:45:45.400
if we need to, we can grab that power and

781
00:45:45.719 --> 00:45:49.920
keep the the items cold as we're transporting them from

782
00:45:49.920 --> 00:45:51.239
one point to another.

783
00:45:51.719 --> 00:45:53.599
I don't know if it was that one or another move,

784
00:45:53.639 --> 00:45:57.599
but I saw where there were some really close tolerances

785
00:45:57.639 --> 00:46:00.239
and very low temperatures that you had to maintain. Pain

786
00:46:00.840 --> 00:46:04.239
are certain things. One was like minus thirty or something

787
00:46:04.280 --> 00:46:08.519
like that, fair minus minus ad, minus eighty minus ad.

788
00:46:09.239 --> 00:46:13.079
The typical freezers that you'll find in a lab is

789
00:46:13.079 --> 00:46:17.280
minus at minus twenty and then four degrees celsius, which

790
00:46:17.360 --> 00:46:19.559
is like thirty nine degrees fahrenheit.

791
00:46:19.880 --> 00:46:21.280
So they cannot lose power.

792
00:46:21.639 --> 00:46:23.960
They cannot lose power. They have to be powered. And

793
00:46:24.280 --> 00:46:28.760
during them during that that move, you know there they're polities,

794
00:46:28.960 --> 00:46:33.840
and we have data systems that monitor that if for

795
00:46:33.880 --> 00:46:37.679
some reason, and because it is a piece of equipment,

796
00:46:38.519 --> 00:46:41.119
they can fail. You know, they can feel even during

797
00:46:41.119 --> 00:46:43.880
the move for some reason, you know they're they're they're

798
00:46:43.960 --> 00:46:47.079
just some some of these freezers are, you know, twenty

799
00:46:47.400 --> 00:46:51.280
twenty five years old. Yeah, it's not that they feel

800
00:46:51.320 --> 00:46:53.519
because we're moving them. They just fail because they're twenty

801
00:46:53.559 --> 00:46:57.159
five years old. So sometimes we have to have backups

802
00:46:57.199 --> 00:46:59.840
to that as well. If we have something that old,

803
00:47:00.119 --> 00:47:03.599
we usually recommend a backup in the truck already up

804
00:47:03.639 --> 00:47:05.800
to temperature in case something happens like that.

805
00:47:06.079 --> 00:47:08.679
I wasn't as finicky about moving at twenty five now

806
00:47:08.679 --> 00:47:09.800
that I'm over sixty.

807
00:47:10.079 --> 00:47:11.039
Yeah, I get it.

808
00:47:11.119 --> 00:47:14.559
So it maybe twenty five is sixty in freezer years, right,

809
00:47:16.440 --> 00:47:19.440
all right, you're very active in your trade associations. You're

810
00:47:19.480 --> 00:47:22.880
also you're actually at today the offices of Mass Biotech.

811
00:47:22.960 --> 00:47:26.119
Tell us about that affiliation. You're members of Mass A

812
00:47:26.159 --> 00:47:27.760
member of Mass Biotech.

813
00:47:28.079 --> 00:47:31.360
Yes, here, I am at the Mass bio Hub and

814
00:47:31.599 --> 00:47:34.440
they have you know, space available for those those that

815
00:47:34.519 --> 00:47:37.280
are members that can use the space when they're in

816
00:47:37.320 --> 00:47:39.719
the Kendle Square area. So that's where I am over

817
00:47:39.719 --> 00:47:44.360
at Kendle Square. And the affiliation that you know, it

818
00:47:44.400 --> 00:47:47.480
was something that was the progression of our business as

819
00:47:47.519 --> 00:47:51.280
we understood the need to get our name out there

820
00:47:51.440 --> 00:47:55.039
and to be part of the community of people that

821
00:47:55.079 --> 00:47:58.599
we're working with so they know that we're vested in

822
00:47:58.639 --> 00:48:01.360
the community as well. So we felt in this file

823
00:48:01.559 --> 00:48:04.239
was the best place to be for us. So they

824
00:48:04.280 --> 00:48:08.800
can see us as a forward thinking company, training, learning,

825
00:48:09.239 --> 00:48:12.679
finding new things, understanding new things, and being part of

826
00:48:12.719 --> 00:48:19.000
the the community in the Cambridge biotech area, Boston biotech area.

827
00:48:19.519 --> 00:48:21.559
And for those who don't know, Kendall Square is really

828
00:48:21.599 --> 00:48:24.639
one of the key hubs for life science, biotech, et cetera.

829
00:48:25.159 --> 00:48:25.760
That's correct.

830
00:48:26.400 --> 00:48:30.280
So last question that went quickly, Uh, what is why

831
00:48:30.480 --> 00:48:32.280
tell tell the people in the in the viewing and

832
00:48:32.320 --> 00:48:35.519
listening audience is why they may want to reach out

833
00:48:35.599 --> 00:48:37.719
to you and the best way to contact you. We

834
00:48:37.760 --> 00:48:40.360
put in the scroll. Uh, there's an email address and

835
00:48:40.400 --> 00:48:41.480
a couple of websites there.

836
00:48:41.920 --> 00:48:44.320
I mean you should, you should reach out to myself

837
00:48:44.400 --> 00:48:48.360
or Jared or Jordan's and our companies because we care.

838
00:48:48.519 --> 00:48:51.320
You know, we care about your company, We care about

839
00:48:51.360 --> 00:48:54.639
your goods. And there are times when we are moving.

840
00:48:54.800 --> 00:48:58.320
In addition to the equipment, we're moving the staff, we're

841
00:48:58.360 --> 00:49:02.639
moving the people, the relocation package. We bundle it all together.

842
00:49:02.960 --> 00:49:05.400
Being part of the Mayflower system, we can put that

843
00:49:05.480 --> 00:49:09.119
all together. We just did a relocation recently from Maryland

844
00:49:09.119 --> 00:49:12.079
to Massachusetts where we moved the lab and we moved

845
00:49:12.119 --> 00:49:16.119
all the scientists and the research team that came along

846
00:49:16.159 --> 00:49:19.599
with it. So we care. That's one of the reasons why.

847
00:49:20.079 --> 00:49:27.719
And you have a trusted professional that's interested in making

848
00:49:27.760 --> 00:49:30.639
sure that your move is going to go as smooth

849
00:49:30.679 --> 00:49:32.800
as possible and that we're going to get you to

850
00:49:32.880 --> 00:49:36.079
your final location without the hassles that you might find

851
00:49:36.400 --> 00:49:38.880
with other companies. We can handle just about.

852
00:49:38.639 --> 00:49:42.679
Anything, outstanding. Thank you for your time. I really appreciate

853
00:49:42.719 --> 00:49:43.320
you being here.

854
00:49:43.960 --> 00:49:45.920
Thanks Kevin, that really went by fast.

855
00:49:46.119 --> 00:49:48.199
It does, it really does. Thank you.

856
00:49:48.480 --> 00:49:51.119
I'll talk soon. Hang on just for a minute. And

857
00:49:51.519 --> 00:49:54.400
for everybody else, thanks for listening and watching. This is

858
00:49:54.400 --> 00:49:57.880
the show about business and business challenges. If you've got

859
00:49:57.920 --> 00:50:00.599
concerns about the growth of your company, free to reach

860
00:50:00.639 --> 00:50:03.280
out to me on LinkedIn or Facebook. You can find

861
00:50:03.280 --> 00:50:06.679
me at Winning Business Radio one of my many email addresses,

862
00:50:06.760 --> 00:50:11.360
Kevin at Winning Businessradio dot com. Our company is Winning Incorporated.

863
00:50:11.400 --> 00:50:14.800
We're part of Sandler Training and we develop sales teams

864
00:50:14.840 --> 00:50:18.559
at the high achievers and sales leaders into true coaches

865
00:50:18.599 --> 00:50:21.360
and mentors. We're not right for everybody, but Hey, maybe

866
00:50:21.360 --> 00:50:24.079
we should have a conversation. Thank you again to producer

867
00:50:24.159 --> 00:50:26.840
and engineer one for another job well done. Be sure

868
00:50:26.840 --> 00:50:29.719
to join us in two weeks on Monday, November fourth,

869
00:50:29.760 --> 00:50:34.719
I'll be traveling next week. We'll have a repeat show

870
00:50:34.800 --> 00:50:38.440
playing on the twenty eighth, but on the fourth my

871
00:50:38.440 --> 00:50:41.679
guests will be Richard Blank, He's the CEO of Costa

872
00:50:41.760 --> 00:50:44.559
Rica Call Center. Until then, this is Kevin helen In

873
00:50:46.320 --> 00:50:49.119
you've been listening to Winning Business Radio with your host,

874
00:50:49.199 --> 00:50:52.280
Kevin Helena. If you missed any part of this episode,

875
00:50:52.400 --> 00:50:56.559
The podcast is available on Top four Podcasting and iHeartRadio.

876
00:50:57.000 --> 00:51:00.360
For more information and questions, go to the Winning Business

877
00:51:00.440 --> 00:51:03.440
Radio dot com or check us out on social media.

878
00:51:03.599 --> 00:51:05.679
Tune in again next week and every Monday at four

879
00:51:05.679 --> 00:51:09.119
pm Eastern Time to listen live to Winning Business Radio

880
00:51:09.400 --> 00:51:13.400
on W four CY Radio W four cy dot com.

881
00:51:13.519 --> 00:51:17.119
Until then, let's succeed where others have failed and win

882
00:51:17.320 --> 00:51:22.079
in business with Kevin Halenan and Winning Business Radio